Summary
Overview
Work History
Education
Skills
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Custom
Affiliations
Languages
Timeline
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SAM PILLING

Hailsham,United Kingdom

Summary

Talented Director with excellent marketing, customer service and facility oversight skills coupled with more than 22 years of experience. Highly effective and comfortable working with people at all organizational levels. Focused on Continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.

Overview

22
22
years of professional experience

Work History

Director

Metro Plumbers
Hailsham, East Sussex
01.2017 - 02.2025
  • Director of Metro Plumbers Ltd
  • Introduced new marketing campaigns, boosted brand image.
  • Enhanced productivity through innovative management techniques.
  • Supervised staff training programmes with focus on skill enhancement.
  • Initiated business development activities, expanded client base.
  • Oversaw financial planning, ensured fiscal stability of the organisation.
  • Led team to streamline operations by implementing new strategies.
  • Enforced compliance measures for adherence to industry standards.
  • Fostered a positive work environment, increased employee morale.
  • Identified and capitalised on growth opportunities in the market.
  • Directed team to deliver high-quality customer service.
  • Coordinated large scale projects with successful outcomes.
  • Established solid partnerships for enhanced market presence.
  • Drove process improvements, optimised workflow efficiency.
  • Instituted cost control measures, mitigated financial risk.
  • Optimised resource allocation to maximise productivity.
  • Championed change initiatives within the organisation for streamlined operations.
  • Developed comprehensive business plans for company growth.
  • Implemented operational changes for improved efficiency.
  • Managed negotiations with clients to secure profitable contracts.
  • Conducted strategic planning sessions to drive corporate objectives.
  • Managed daily operations by overseeing financials, key performance indicators and employee performance.
  • Led negotiations with vendors and suppliers, securing favourable terms.
  • Implemented company policies and legal guidelines.
  • Formulated business plans to increase growth and minimise cost for company.
  • Supervised and developed high-achieving staff, providing orientation, training, support and direction.
  • Designed business strategies to obtain short and long-term goals for company.
  • Championed customer-centric approach, enhancing overall service delivery and satisfaction.

Director

Parkway
01.2012 - 12.2016
  • Director of Parkway Plumbers Ltd
  • Conducted strategic planning sessions to drive corporate objectives.
  • Optimised resource allocation to maximise productivity.
  • Identified and capitalised on growth opportunities in the market.
  • Coordinated large scale projects with successful outcomes.
  • Established solid partnerships for enhanced market presence.
  • Led team to streamline operations by implementing new strategies.
  • Introduced new marketing campaigns, boosted brand image.
  • Managed negotiations with clients to secure profitable contracts.
  • Oversaw financial planning, ensured fiscal stability of the organisation.
  • Initiated business development activities, expanded client base.
  • Enhanced productivity through innovative management techniques.
  • Enforced compliance measures for adherence to industry standards.
  • Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
  • Directed administration and optimisation of financial operations, payroll and accounting processes.
  • Reviewed reports from subordinate management to identify areas of opportunity.
  • Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
  • Served as official representative of organisation to public groups or government agencies.
  • Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
  • Partnered with management team to optimise operations and reduce costs.
  • Put in place clear controls for financial administration and business management.
  • Recruited and managed senior staff with focus on delivering clear results.
  • Established budgets based on historical, current and forecasted business data.
  • Allocated resources to teams and projects based on need, performance and availability.
  • Created and led successful business culture focused on performance.
  • Monitored operations to assess and highlight results.
  • Directed day-to-day work of 27 employees and motivated teams to exceed objectives.

Heating Engineer

Verrall & Parks
Eastbourne, United Kingdom
01.2003 - 01.2011
  • Working as a Heating Engineer installing domestic gas systems in Eastbourne and the surrounding areas
  • Conducted safety assessments of previously installed systems to avoid potential hazards.
  • Ensured customer satisfaction with timely and efficient repairs.
  • Enhanced energy efficiency by calibrating heating systems properly.
  • Kept up-to-date with latest industry trends to provide innovative solutions to customers.
  • Adhered strictly to safety regulations during installations and maintenance routines ensuring safe work environments at all times.
  • Liaised with suppliers for procurement of high-quality parts and equipment.
  • Completed professional development courses regularly staying abreast of technological advancements in the field.
  • Performed routine checks on boilers, finding and fixing issues before they escalated.
  • Carried out comprehensive inspections of gas lines, preventing leak-related incidents.
  • Interpreted blueprints accurately for flawless installation processes.
  • Offered valuable advice on maintaining heating efficiency during consultation visits.
  • Demonstrated exceptional troubleshooting skills, resolving persistent faults in heating systems.
  • Replaced worn-out components promptly reducing the likelihood of sudden breakdowns.
  • Installed heating systems for improved home temperature control.
  • Maintained heating equipment to ensure long-term functionality.
  • Coordinated schedules effectively meeting project deadlines consistently.
  • Solved complex equipment malfunctions, restoring optimal performance.
  • Provided excellent customer service whilst addressing client enquiries or concerns about their heating system.
  • Took steps to understand workplace hazards to comply with safety rules and procedures.
  • Conducted boiler servicing, diagnosing faults and replacing defective parts.
  • Made estimates of project costs, issued invoices and collected payments.
  • Advised customers about best appliances to install based on needs.
  • Arranged access to properties and booked appointments with customers.
  • Strived to finish allocated workload and meet targets as agreed with line manager.

Education

GCSEs - Eight GCSEs obtained in grades C and D

Willingdon Community School
01.1997 - 1 2002

City & Guilds Key Skills Award - Information Technology Level 1, City & Guilds Level 1 Certificate in Plumbing

Chichester College
Chichester, West Sussex
01.2002 - 1 2003

NVQ Level 2 in Mechanical Engineering Services - Plumbing (Domestic), BPEC Certification Ltd: Certificate of Competence CCN1, BPEC Certification Ltd: Certificate of Competence CEN1, BPEC Services Ltd: Unvented Hot Water Storage Systems, City & Guilds Level 2 Certificate in Basic Plumbing Studies, City & Guilds NVQ Level 3 in Mechanical Engineering Services - Plumbing (Domestic), City & Guilds Level 3 Certificate in Plumbing Studies, Edexcel Key Skills Certificate Level 2 - Application of Number and Communication

Sussex Downs College
01.2003 - 1 2007

Skills

  • Leadership
  • Delegation
  • Empathy
  • Communication
  • Planning
  • Negotiation
  • Problem Solving
  • Time management
  • Organizational
  • Risk assessment
  • Contract negotiation
  • Business development
  • People management
  • Sales strategy
  • Brand development
  • Crisis response
  • Public speaking
  • Community relations
  • Inventory control
  • Budget management
  • Strategic planning
  • Financial forecasting
  • Profit and loss analysis
  • Project management
  • Decision making

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Custom

  • BPEC Certification Ltd: Certificate of Achievement - Water Supply (Water Fittings) regulations 1999
  • Kamco Power Flushing Training (03/10)
  • Summit Skills Foundation Apprenticeship Mechanical Engineering Services (Plumbing)
  • TracPipe Certificate of Training: In recognition of completing the TracPipe Training Programme with OmegaFlex Ltd.
  • BPEC Certification Ltd: Certificate of Competence CENWAT
  • BPEC Certification Ltd: Certificate of Competence CKR1
  • BPEC Certification Ltd: Certificate of Competence CPA1

Affiliations

  • Snooker
  • Liverpool FC
  • Music

Languages

English
Native

Timeline

Director

Metro Plumbers
01.2017 - 02.2025

Director

Parkway
01.2012 - 12.2016

Heating Engineer

Verrall & Parks
01.2003 - 01.2011

NVQ Level 2 in Mechanical Engineering Services - Plumbing (Domestic), BPEC Certification Ltd: Certificate of Competence CCN1, BPEC Certification Ltd: Certificate of Competence CEN1, BPEC Services Ltd: Unvented Hot Water Storage Systems, City & Guilds Level 2 Certificate in Basic Plumbing Studies, City & Guilds NVQ Level 3 in Mechanical Engineering Services - Plumbing (Domestic), City & Guilds Level 3 Certificate in Plumbing Studies, Edexcel Key Skills Certificate Level 2 - Application of Number and Communication

Sussex Downs College
01.2003 - 1 2007

City & Guilds Key Skills Award - Information Technology Level 1, City & Guilds Level 1 Certificate in Plumbing

Chichester College
01.2002 - 1 2003

GCSEs - Eight GCSEs obtained in grades C and D

Willingdon Community School
01.1997 - 1 2002

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