sam pearcey

• Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
• Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
• Stored stock safely and securely to maintain quality of goods.
• Oversaw inventory management, reducing stock loss through effective control measures.
• Actioned customer feedback to improve product and service provisions.
• Merchandised displays to showcase new and popular items.
• Performed general maintenance tasks in shop, including fixing lights, repairing toilets, and painting stock room.
• Coached employees on upselling techniques, significantly increasing average transaction value.
• Implemented theft prevention measures to reduce store losses.
• Implemented visual merchandising strategies to enhance product visibility and drive sales.

• Worked hard to learn all required tasks quickly to maximise performance.
• Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
• Took orders and made suggestions to guest tastes and preferences.
• Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
• Maintained a clean and tidy workspace, ensuring all areas complied with hygiene standards and regulations.
• Collaborated with team members to deliver outstanding customer service, elevating customer satisfaction levels.
• Kept front-of-house areas for a clean, safe environment welcoming staff and customers.
• Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain high levels of customer trust.
• Completed opening, closing and shift change tasks in full to promote store efficiency.
• Adapted to various roles within the team as required, demonstrating flexibility and a commitment to team success.

• serving customers
• cleaned and stocked shelves to ensure product availability and presentation.
• sorted deliveries to facilitate timely restocking and inventory management.
• Executed stock rotation to ensure freshness and minimise waste.
• Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
• Kept shelves neat, clean and organised through visual merchandising.
• Assisted customers in selecting products, offering detailed advice to meet their needs.
• maintained tidy and safe shopping environment, adhering to health and safety guidelines to enhance customer safety.

coached new employees on company procedures, customer service, food preparation, and health and safety standards to ensure compliance and foster skill development

Instructed new team members on correct procedures for all areas of operations.

monitored staff performance and provided constructive feedback to uphold high operational standards

offered ongoing support and guidance to crew members, enhancing their performance and building confidence

• Led by example, demonstrating exemplary customer service and work ethic to trainees.
• Worked alongside junior employees to improve performance, food safety and customer service.
• supported a development of a positive and productive team environment
• Welcomed customers warmly upon arrival at the store.