Sam Midwood CMgr MCMI
Bradford
Summary
Accomplished professional with a strong foundation in customer relations and departmental management, leveraging exceptional communication skills and interpersonal savvy to drive operational efficiency. Proven track record in leadership within teams, adept at crisis resolution and problem-solving, ensuring seamless project management and KPI analysis. Skilled in negotiation and contract administration, with a focus on enhancing organisational abilities and mentoring future leaders. Holds a UK driving licence, proficient in Microsoft Office Suite, aiming to further optimise business operations through strategic management initiatives.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Operations Manager
Smartwatch Solutions
Leeds, Yorkshire
01.2026 - Current
- Oversaw control room operations in South Africa.
- Supervised all security personnel within the organisation.
- Assisted sales department with coordination of new job opportunities.
- Collaborated with suppliers to schedule property inspections.
- Facilitated monthly review meetings with suppliers.
- Acted as first point of contact for clients regarding security and CCTV inquiries.
- Conducted formal meetings for all security staff, including discussions on redundancy.
- Calculated job costs for each contract acquired by the business.
- Performed supplier audits.
- Executed site visits to ensure high standards of work among security personnel.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Analysed performance metrics, identified areas for improvement in operations management.
National Operations Deployment Manager
G4S
Leeds
11.2022 - 12.2025
- Oversee 47 Customer Service Managers (CSMs) and manage Area Operations Controllers (AOCs) and processes within DWP Contract.
- Collaborated with CSMs, Contract Managers (CMs), and Operations Director to implement new processes.
- Introduced new Daily Dashboard to monitor performance and identify efficiencies.
- Conducted Time in Motion study within office, presenting findings and discussing efficiencies with Regional Managers (RMs).
- Implemented more rigorous processes to support performance management and absence tracking.
- Successfully introduced and optimised hybrid work model, leading to increased productivity.
- Established Team Meetings, 1-to-1s, Quality Suite, and engagement council, all of which proved highly successful.
- Orchestrated weekly Communications Meetings with Senior Management to foster two-way conversations among all stakeholders.
- Developed new and improved data sharing and reporting methods, including Dashboard Builds and shared access.
Area Operations Controller Deputy Team Leader
G4S
Leeds
06.2022 - 11.2022
- Managing team of AOCs on daily basis and task setting for day.
- Continuing to upskill other and new AOC's to help get every AOC fully trained on each task within department.
- Help contribute in shaping what we call The Leeds Way, this is blueprint for how our department runs in terms of how we deal with certain tasks and how to achieve certain goals in terms of processes.
- Being involved in disciplinary meetings.
- Attending morning management meetings.
- Taking part in training program taught by our Contract Manager to help with my progression in management.
- At this point I also took on my own area (North 1-D) to schedule guards into shifts.
Area Operations Controller
G4S
Leeds
09.2021 - 05.2022
- Taking incoming and outbound calls from guards on site for DWP.
- Working closely in small team of other AOC (before we expanded) to ultimately meet KPIs set by customer.
- Booking/chasing guards to make sure they had booked on/off duty.
- Inputting guard annual leave and sickness on our bespoke system Javelin and HCM.
- Working with TL's in helping train new staff when we expanded team.
- Generally sticking to procedures and processes to do with escalations.
- Writing up incidents reported to us by guards on site if something had happened that needed escalating.
- Scheduling certain areas. This involved call off management and rolling 7 days forward scheduling.
Business Driver / Warehouse Assistant
The Vending People
Leeds
03.2020 - 09.2020
- Managing transportation of stock between warehouses.
- Personally delivering stock to operators in different regions around north/midlands of England.
- Managing logistics of having to set up separate warehouses for operators that operate away from main office in Leeds.
- Unloading of van when making deliveries to operator warehouses.
- Assist in picking stock orders in main Leeds warehouse.
- Using SQL Vendman online system to commit and amend stock transfers/stock takes.
- Covering counting room as and when required.
- Liaise with team leaders to ensure correct amount of weight is loaded on transport when delivering stock.
- Communicating instructions to operators and team leaders.
Vending Machine Operator
The Vending People
Leeds
09.2018 - 03.2020
- Maintaining clean and tidy company van at all times.
- Rotating stock to make sure that products with shortest date are used first when putting them into machines.
- Completing my own monthly van stock take to make sure it matches our online systems.
- Diagnosing any faults on machines and then reporting them to customer services.
- Building relationship of trust with all of my customers to contribute to goals like high number of satisfied customers.
- Attend service calls for all reported machines within 24 hours.
- To make sure all cash taken out of machines is placed securely and as quickly as possible into safe on my van.
- To be team player and help out others if needed.
Education
Immanuel College
Bradford 01.2011 - 01.2018
Skills
- Communication skills
- UK driving license holder
- Customer relations expertise
- Interpersonal savvy
- Organisational abilities
- Leadership in teams
- Crisis resolution
- Problem-solving capabilities
- Proficient in Microsoft Office Suite
- Delegation and mentoring skills
- Management of projects
- KPI analysis and reporting
- Negotiation and contract administration
- Operational efficiency
- Departmental management
Personal Information
Age 25
Certification
Chartered Manager (CMgr MCMI) - Chartered Management Institute.
References
References available upon request.
Timeline
Operations Manager
Smartwatch Solutions
01.2026 - Current
National Operations Deployment Manager
G4S
11.2022 - 12.2025
Area Operations Controller Deputy Team Leader
G4S
06.2022 - 11.2022
Area Operations Controller
G4S
09.2021 - 05.2022
Business Driver / Warehouse Assistant
The Vending People
03.2020 - 09.2020
Vending Machine Operator
The Vending People
09.2018 - 03.2020
Immanuel College
01.2011 - 01.2018