Sam Matlak
Manchester,MAN
Summary
Knowledgeable and dedicated customer service professional with extensive experience within leading industry brands. Strong team player with an outgoing, positive and warm demeanor and proven skills in establishing rapport with clients. Motivated to enhance customer satisfaction and contribute to company success. Articulate, personal and results-oriented with exemplary passion for learning, developing relationships and cultivating partnerships.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Client Services Advisor
Selfridges&Co
2021.10 - 2023.09
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Organized and oversaw sales of £2-15,000+ per day.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and provided backup support for organizational leadership.
Social Media Executive
Summerhouse
2021.05 - 2021.10
- Instilled culture of idea generation, creative problem-solving and out-of-the-box thinking across team.
- Suggested and implemented new promotions and strategies to increase brand awareness.
- Maintained brand values, verifying consistent copy and visual tone in line with brand guidelines.
- Identified areas for content improvement by monitoring competitor social media activity and trends.
- Produced photo and video content with excellent editing skills.
- Drove improvement across all platforms by refining strategies to reflect latest trends and industry changes.
Luxury Sales Assistant
Selfridges & Co
2018.04 - 2021.02
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Established rapport with customers using active listening and interpersonal skills.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Built lasting relationships with clients through customer service interactions.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Collaborated with sales managers to meet target quotas.
- Participated in staff meetings to develop strategies in selling.
Senior Bookseller
Waterstones
2015.09 - 2016.10
- Hosted and introduced authors at events to potential clients.
- Managed bookings and tickets before and during author events.
- Maintained quality of service by staying up-to-date with knowledge of new genres and industry trends.
- Facilitated strategic decision-making by compiling customer feedback and product sales performance reports.
- Posted social media posts and promotional materials for book events, open days and promotions.
- Wrote and sent newsletters to customers on new books.
- Created vibrant bookstore environment, maintaining outstanding presentation, detail and localization standards.
Education
Bachelor of Arts - Design
Manchester Metropolitan University
Manchester 2017.09 - 2020.06
GCSEs -
North Chadderton School
Oldham 2008.09 - 2013.06
UAL Foundation Degree in Arts - Graphic Design
Oldham College
Oldham 2015.09 - 2016.06
A-Levels - Art and Design, Psychology and English Literature
Rochdale Sixth Form College
Rochdale 2013.09 - 2015.06
Skills
- Team Working
- Customer Service
- Public Interaction
- Brand Promotion
- Company Culture and Values
- Relationship Management
- Interpersonal Communications
- Critical Thinking
- Cleanliness and Sanitation
- Problem-Solving
Languages
English
Native
Spanish
Elementary
Timeline
Client Services Advisor
Selfridges&Co
2021.10 - 2023.09
Social Media Executive
Summerhouse
2021.05 - 2021.10
Luxury Sales Assistant
Selfridges & Co
2018.04 - 2021.02
Bachelor of Arts - Design
Manchester Metropolitan University
2017.09 - 2020.06
Senior Bookseller
Waterstones
2015.09 - 2016.10
UAL Foundation Degree in Arts - Graphic Design
Oldham College
2015.09 - 2016.06
A-Levels - Art and Design, Psychology and English Literature
Rochdale Sixth Form College
2013.09 - 2015.06
GCSEs -
North Chadderton School
2008.09 - 2013.06