Sam Lucas-Fivey

Daily responsibilities undertaken in this role:

• Ensured maximum uptime by promptly addressing downtime issues with pragmatic situational problem solving.
• Utilised diagnostic tools to resolve issues for colleagues and customers
• Enhanced client satisfaction by resolving technical issues efficiently with a positive and professional manner.
• Applied GDPR-compliant measures to ensure protection of confidential information
• Maintained detailed records of all interactions, improving traceability and accountability.
• Guided users through detailed step-by-step solutions, ensuring they felt supported throughout the process.
• Regularly attended training sessions to stay updated on latest product developments
• Managed multiple queries simultaneously whilst maintaining high standards of customer service.
• Dealt with hardware malfunctions to minimise operational delays.

Daily responsibilities undertaken in this role:

• Assisted in training new staff, contributing to team efficiency.
• Managed bar restocking swiftly during high-demand times
• Maintained accurate financial records to prevent discrepancies
• Specialised in maintaining knowledge of diverse drink recipes and offerings
• Coordinated with kitchen team ensuring seamless service delivery
• Handled customer disputes professionally, maintaining strong customer relations and protecting business image
• Checked customer identification to ensure age compliance with legal requirements
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.

Daily responsibilities undertaken in this role:

• Managed complex projects, ensuring timely delivery and quality standards.
• Collaborated effectively with other staff members to ensure seamless operations.
• Fostered a positive working environment with clear and consistent communication.
• Resolved conflicts swiftly ensuring minimal disruption to workflow and productivity levels.
• Introduced new technologies and systems improving overall efficiency and productivity levels in the office environment.
• Implemented cost-saving measures, maintaining profitability during challenging times.
• Coached team members through new or difficult workflows.
• Delegated tasks to make best use of individuals' skills.
• Supported new hires through onboarding process for speedy and successful training.
• Led shifts and motivated team to drive sales.
• Operated electric appliances to cut, blend and mix foodstuffs.
• Totalled bills and accepted cash, card and mobile payments.
• Stocked counters, refrigerators and food service bars with fresh supplies.
• Complied with all food hygiene regulations whilst handling food orders.
• Enforced strict adherence to alcohol laws and regulations.
• Managed staff rota for optimised work productivity.