Summary
Overview
Work History
Skills
Timeline
Generic

Sam Kermeche

Cardiff

Summary

Service-oriented in catering, food and beverage and serving, with 6 year background in customer service. Core competencies include responsaity, dealing with customers and ability to work in a team as well as excellent communication and time-management skills. Handles tasks with accuracy and efficiency. Personal Details Driver's License: None Eligible to work in the UK: Yes Highest Level of Education: Bachelor's Industry: Hospitality & Tourism, Management, Retail Total years of experience: 11

Overview

11
11
years of professional experience
1
1
Language

Work History

CCTV Operator

Eagle security
Cardiff
01.2023 - Current
  • Reported any incidents immediately to higher manager
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Manager

Taco Bell
Cardiff
11.2021 - 05.2022
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.

Assistant Manager

Cloud Bar
Cardiff
06.2018 - 02.2020
  • Interviewed potential employee as well as I trained them to excellent standard
  • Experience of managing and leading team and motivating them to excel
  • Monitored and evaluated employee work performance md followed up on areas needing improvement
  • Resolved thing amicably faced by floor staff members and customers
  • Responded to inquiries made by the customers
  • Took orders of the customer and ensured is served in timely manner

maestro

Coco Gelato
Cardiff
11.2017 - 02.2018
  • Art of making desserts such waffles, Crêpes and coffees, serving people, running till, serving customer with professional customer service

Supervisor

Deli Fuego
Cardiff
03.2015 - 11.2015
  • Responsible of training staff as well as insuring service was always efficient but professrional
  • Resolved customer complaints and made sure they were satisfied with our Service
  • Bartender and waiting staff

Bartender

Bellini's
Cardiff
03.2013 - 02.2015
  • Provided exceptional, Friendly, and fast service needs
  • Appropriately Suggested aditional items to customer to increase restaurant sales
  • Maintained knowledge of current menu items, Garnish, Preparation methods

Alfred's Bar & Grill
Rhondda
03.2012 - 06.2013
  • Wales
  • Skilfully anticipated and addressed guests services needs
  • Consestanly adhered to quality expectation and standards
  • During my time in this Restaurent I perfected my customer service care and skills and I learned the specifics of work in high class dining venue

Skills

Management (4 years)undefined

Timeline

CCTV Operator

Eagle security
01.2023 - Current

Manager

Taco Bell
11.2021 - 05.2022

Assistant Manager

Cloud Bar
06.2018 - 02.2020

maestro

Coco Gelato
11.2017 - 02.2018

Supervisor

Deli Fuego
03.2015 - 11.2015

Bartender

Bellini's
03.2013 - 02.2015

Alfred's Bar & Grill
03.2012 - 06.2013

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Sam Kermeche