Sam Kermeche
Cardiff
Summary
Service-oriented in catering, food and beverage and serving, with 6 year background in customer service. Core competencies include responsaity, dealing with customers and ability to work in a team as well as excellent communication and time-management skills. Handles tasks with accuracy and efficiency. Personal Details Driver's License: None Eligible to work in the UK: Yes Highest Level of Education: Bachelor's Industry: Hospitality & Tourism, Management, Retail Total years of experience: 11
Overview
11
11
years of professional experience
1
1
Language
Work History
CCTV Operator
Eagle security
Cardiff
2023.01 - Current
- Reported any incidents immediately to higher manager
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Manager
Taco Bell
Cardiff
2021.11 - 2022.05
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Assistant Manager
Cloud Bar
Cardiff
2018.06 - 2020.02
- Interviewed potential employee as well as I trained them to excellent standard
- Experience of managing and leading team and motivating them to excel
- Monitored and evaluated employee work performance md followed up on areas needing improvement
- Resolved thing amicably faced by floor staff members and customers
- Responded to inquiries made by the customers
- Took orders of the customer and ensured is served in timely manner
maestro
Coco Gelato
Cardiff
2017.11 - 2018.02
- Art of making desserts such waffles, Crêpes and coffees, serving people, running till, serving customer with professional customer service
Supervisor
Deli Fuego
Cardiff
2015.03 - 2015.11
- Responsible of training staff as well as insuring service was always efficient but professrional
- Resolved customer complaints and made sure they were satisfied with our Service
- Bartender and waiting staff
Bartender
Bellini's
Cardiff
2013.03 - 2015.02
- Provided exceptional, Friendly, and fast service needs
- Appropriately Suggested aditional items to customer to increase restaurant sales
- Maintained knowledge of current menu items, Garnish, Preparation methods
Alfred's Bar & Grill
Rhondda
2012.03 - 2013.06
- Wales
- Skilfully anticipated and addressed guests services needs
- Consestanly adhered to quality expectation and standards
- During my time in this Restaurent I perfected my customer service care and skills and I learned the specifics of work in high class dining venue
Skills
Management (4 years)TrainingSalesInventorySchedule ManagementCash HandlingCustomer ServiceMicrosoft WordProject SchedulingInventory ControlMerchandisingMicrosoft ExcelAdditional InformationSkillsGood personal presention Flexible and reliableSkills Friendly polite and helpful Good memory and cumunicationsSkillsPatient and diplomatic when Clean and neatDealing with complaints Highly responsible
CCTV camera operations
Legible report writing
Timeline
CCTV Operator
Eagle security
2023.01 - Current
Manager
Taco Bell
2021.11 - 2022.05
Assistant Manager
Cloud Bar
2018.06 - 2020.02
maestro
Coco Gelato
2017.11 - 2018.02
Supervisor
Deli Fuego
2015.03 - 2015.11
Bartender
Bellini's
2013.03 - 2015.02
Alfred's Bar & Grill
2012.03 - 2013.06