SAM KENNEDY
Edinburgh
Summary
Highly-motivated individual who worked while studying at university and participating in social clubs and sports. This facilitated the development of a broad range of social, practical and team skills that I've further developed in my current work.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
Work history
Customer Service Representative
Diligenta
Edinburgh
10.2024 - Current
- Providing excellent customer service for Halifax and Scottish Widows stocks and shares products, resolving issues that occur and identifying problems to improve service.
- Use of a number of technical systems that hold customer data, such as RUFUS, PEGA, Bancs.
- Due to success in the role was immediately upskilled after probation period to both Bereaved and Money In departments to provide further and more specific customer service.
Customer Assistant
Tesco Ltd
01.2017 - 10.2024
- Initially starting as a trainee in the Bakery, I began working the early 4 am starts for the first year of my Tesco career before transferring to a different store to work at during my time at university. There I worked in the Fresh department for two years, before transferring into the Back Door & Warehouse department.
- Key Responsibilities across all three roles
- Providing customers with a high quality of service, going above and beyond with every request during busy shifts.
- Working within a team in the Fresh and Bakery departments, operating as efficiently as possible and collaborating to allow the best possible outcome for customers.
- Taking on the responsibility of working alone in the Back Door & Warehouse department, taking sole responsibility for health and safety protocols, taking in deliveries, and keeping the warehouse safe.
- Helping and being flexible - taking on night shifts when they are scheduled to assist my store manager in establishing changes and new implementations to the store.
Education
Kirkwall Grammar School
01.2009 - 01.2015
Intermediate 2 Energy
Orkney Islands College
01.2015 - 01.2015
HNC Creative Industries - Professional Writing skills
City of Glasgow College
01.2016 - 01.2017
Bachelor of Arts - English and Film
Edinburgh Napier University
01.2018 - 01.2023
Skills
- Excellent and highly developed written and verbal English language skills
- Adept mathematics
- Vast amount of colleague and customer experience, working both within a team and working alone
- Proficient and initiative-taking; time management learned and developed working in the retail industry
- IT experienced and well-versed in Microsoft Office and various other systems due to Diligenta role
- Physically fit team worker through regular exercise and sports socially
REFERENCES
Michael, Frew, Tesco Line Manager, 5491@tesco.com, Tesco, More available upon request
Timeline
Customer Service Representative
Diligenta
10.2024 - Current
Bachelor of Arts - English and Film
Edinburgh Napier University
01.2018 - 01.2023
Customer Assistant
Tesco Ltd
01.2017 - 10.2024
HNC Creative Industries - Professional Writing skills
City of Glasgow College
01.2016 - 01.2017
Intermediate 2 Energy
Orkney Islands College
01.2015 - 01.2015
Kirkwall Grammar School
01.2009 - 01.2015