Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
AccountManager
Sam Johnstone

Sam Johnstone

Bridge of Allan,Stirlingshire

Summary

Detail-oriented and proactive young man with good financial understanding, well developed organizational skills, and a proven ability to manage complex administrative processes. Adept at building relationships with colleagues and customers alike, resolving conflicts diplomatically, and delivering outstanding customer service. Skilled in data management, IT tools (Excel, Word, Outlook), and operational coordination. Collaborative and strategic thinker, with a commitment to driving educational and community initiatives. Certified First Aider and Fire Warden, ensuring safety and compliance with professionalism and efficiency.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work history

Academic Support & Finance Officer

ISC University of Stirling
Stirling , Stirlingshire
01.2025 - 07.2025
  • Conducted 1:1 Finance Meetings with students, regional staff, agents and admissions staff.
  • Chased students regularly for outstanding fees to ensure timely payment.
  • Calculated and generated Instalment Plans for student fees.
  • Collated financial data.
  • Managed the invoicing of sponsors.
  • Liaised with external finance organisations for a cohesive management of student debt.
  • Created and maintained a complex record of student debt using Excel.
  • Logged and tracked company petty cash, including receipts, payments and monthly reconciliation.
  • Generated student statements, reviewed and categorised aged debt.
  • Diffused difficult conversations professionally and diplomatically.
  • Communicated with Accounts Payable for the payment of invoices.
  • Streamlined Academic Misconduct tracking process.
  • Tracked and logged cases of Academic Misconduct and notified students of consequences where applicable.
  • Kept record of Non-Submissions for coursework and assignments.
  • Supported the functions and processes associated with the delivery of, monitoring and assessment of Academic Programmes.

Customer Service Advisor

CRM Students
Stirling, Stirlingshire
05.2023 - 01.2025
  • Oversaw the marketing and leasing of diverse student accommodation room types, ensuring high occupancy rates.
  • Efficiently managed the site's email inbox, promptly responding to inquiries via Outlook.
  • Handled phone communications, addressing booking inquiries, pricing, and additional services with professionalism.
  • Resolved tenant complaints, including issues related to room satisfaction and noise disturbances, with empathy and efficiency.
  • Mediated and successfully resolved conflicts among flatmates, fostering a harmonious living environment.
  • Demonstrated proficiency in IT tools, including Excel, Word, and Outlook, to streamline operations.
  • Managed financial operations, including reviewing bank statements, collecting rent, and pursuing overdue payments.
  • Coordinated the receipt and distribution of parcels and deliveries, ensuring smooth logistics.
  • Performed routine site maintenance tasks to uphold property standards.
  • Executed and delegated compliance responsibilities, including water flushing, fire door inspections, and electrical lighting tests.
  • Served as a certified First Aider and Fire Warden, ensuring safety and compliance on-site.

Sales Support Assistant

Waitrose & Partners
Stirling, Stirlingshire
05.2022 - 01.2023
  • Provided exceptional customer service, offering personalized advice to enhance the shopping experience.
  • Managed the Welcome Desk, greeting customers and addressing inquiries with professionalism and efficiency.
  • Efficiently moved and restocked inventory to maintain a well-organized and appealing store environment.
  • Performed housekeeping tasks to ensure a clean, safe, and inviting facility.
  • Processed cash and card transactions accurately, adhering to established procedures.
  • Resolved customer complaints, including issues with stock availability, payments, and deliveries.

Vice Chairperson

Stirling Skills & Youth
Stirling, Stirlingshire
06.2017 - 01.2019
  • Coordinated and scheduled meetings to ensure seamless communication and planning.
  • Facilitated high-profile events, including TED Talks in Glasgow, driving community engagement.
  • Spearheaded strategic decisions on infrastructure and educational development initiatives in and around Stirling.
  • Collaborated closely with the Director of Education for Stirlingshire to advance educational programs and policies.
  • Represented youth interests at the Scottish Youth Parliament Summit 2018, actively participating in debates and voting on key legislation, including prison reform.

Education

Highers & National 5's - History, English, Chemistry, Physics

St Modan's High School
Stirling
09.2015 - 01.2021

Skills

  • Adaptability in finance
  • Time management proficiency
  • Regulatory compliance understanding
  • Accounting software proficiency
  • Ethical judgement
  • Communication excellence
  • Multitasking capability
  • Communication with International Students
  • Administrative tasks completion
  • Customer service knowledge
  • Office equipment usage

Affiliations

  • Piano
  • Reading
  • Film

Accomplishments

  • High School Prefect
  • Award for Excellence in English Literature



References

References available upon request.

Timeline

Academic Support & Finance Officer

ISC University of Stirling
01.2025 - 07.2025

Customer Service Advisor

CRM Students
05.2023 - 01.2025

Sales Support Assistant

Waitrose & Partners
05.2022 - 01.2023

Vice Chairperson

Stirling Skills & Youth
06.2017 - 01.2019

Highers & National 5's - History, English, Chemistry, Physics

St Modan's High School
09.2015 - 01.2021

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Sam Johnstone