Sam Johns-Humphreys
Ebbw Vale
Summary
Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Housekeeper / Front of House Staff
CIG - The Castle of Brecon Hotel
11.2024 - 06.2025
- Cleaning and maintaining guest rooms, common areas, and facilities to ensure a high standard of hygiene and presentation.
- Handling laundry, replenishing amenities, and reporting any maintenance issues.
- Ensuring efficient stock management of cleaning supplies and equipment.
- Welcoming guests, managing check-ins and check-outs, and providing excellent customer service.
- Taking orders for and serving food and drinks following the company's steps of service.
- Handling reservations, answering enquiries, and assisting with special requests.
- Coordinating with housekeeping and other departments to ensure a seamless guest experience.
Production and Accounts Manager
Workplace–WorkSafe
10.2012 - 05.2025
- Financial Management – Monitoring financial performance of products to maintain profitability.
- Production Oversight – Managing the production schedule, ensuring materials are sourced, and maintaining quality control for compliance with health and safety standards.
- Supplier & Client Coordination – Negotiating with suppliers for cost-effective procurement and liaising with clients to fulfil orders smoothly.
- Compliance & Regulations – Ensuring workwear meets legal health and safety requirements and industry standards.
- Team Leadership – Supervising production staff and accounts personnel, fostering collaboration between departments.
- N.B. - As well as carrying out my main role, I also supported the shop team for 2 days per week assisting walk-in customers with purchases and ordering of specific and tailored items.
Education
Certificate of Higher Education - Public Services
Yale College
01.2010 - 01.2012
GCSE - Maths, English Language, English Literature, Double Science, IT
Ysgol Brynhyfred
01.2004 - 01.2009
Skills
- Professional etiquette
- Patience and composure
- Discreetness and confidentiality
- Safety protocols knowledge
- Customer relations
- Hygiene standards
Certification
Mental Health First Aid for the Workplace Course, 01/01/24
Custom
Full Category B1 Driving Licence
Timeline
Housekeeper / Front of House Staff
CIG - The Castle of Brecon Hotel
11.2024 - 06.2025
Production and Accounts Manager
Workplace–WorkSafe
10.2012 - 05.2025
Certificate of Higher Education - Public Services
Yale College
01.2010 - 01.2012
GCSE - Maths, English Language, English Literature, Double Science, IT
Ysgol Brynhyfred
01.2004 - 01.2009
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