Sam Heaton
Leicester,Leicestershire
Summary
I am experienced in managing and motivating teams to deliver top-notch customer service. I thrive in fast-paced environments, resolving issues swiftly and ensuring customer satisfaction. My communication and problem-solving skills are excellent, I'm always focused on creating positive experiences for customers and team members alike.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Customer service supervisor
Euro Car Parts
Loughborough, Leicestershire
02.2025 - 12.2025
- Enhanced customer service delivery by providing training to new staff members.
- Maintained high levels of customer satisfaction through effective problem resolution.
- Ensured smooth day-to-day operations in an fast-paced customer service environment.
- Increased efficiency with development and implementation of new policies.
- Tracked order status, quickly resolving any issues or delays.
Car detailer
Anstey Detailers
Leicester, Leicestershire
02.2024 - 02.2025
- Revitalised car interiors by thorough vacuuming and deep cleaning.
- Maintained cleanliness of work area to facilitate efficient operations.
- Cleaned tyres and rims using appropriate solutions, enhancing overall look.
- Demonstrated attention to detail in all assigned tasks, ensuring immaculate finishes.
- Utilised high-quality products for superior results in car maintenance tasks.
Education
GCSEs -
The Martin High School
Leicester 09.2019 - 07.2024
GCSEs - Business Lvl 2 BTEC
Leicester College
Leicester 09.2024 - 06.2025
Skills
- Business Development
- Community support
- Fundraising
- Retail Sales Techniques
- Customer Retention
- Electronic Payment processing
- Customer Service
- Teamwork
Timeline
Customer service supervisor
Euro Car Parts
02.2025 - 12.2025
GCSEs - Business Lvl 2 BTEC
Leicester College
09.2024 - 06.2025
Car detailer
Anstey Detailers
02.2024 - 02.2025
GCSEs -
The Martin High School
09.2019 - 07.2024