Sam Gilbert
Burntwood,Staffordshire
Summary
Organised and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Support Representative - Value Recovery EMEA
SK TES
EMEA + APAC
01.2024 - Current
- Managing costing and buy-back pricing strategies to optimize profitability.
- Facilitating the creation of sales orders with meticulous attention to detail.
- Acquiring accurate dimensional and weight data to inform logistics and inventory management.
- Coordinating with Sales and Distribution teams to ensure seamless operations and timely order fulfilment.
- Spearheading the onboarding process for new buyers, fostering strong relationships and maximizing retention.
- Executing various additional tasks vital to operational efficiency and client satisfaction.
- Followed brand guidelines to provide consistent customer experience.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Organised Excel stock report for maximum sales potential following industry best practices and deep understanding of customer preferences.
Bid Desk Admin
SK TES
EMEA + APAC
09.2022 - Current
- The first point of contact within the Sales-Out organisation for Business Development & Account Managers
- Quote desk activity. Responding to quote opportunities with regional and global sales out pricing
- Collation, coordination, and control of customer inquiries with colleagues in the Value Recovery team
- Develop and maintain knowledge of IT products and services, industry trends, and competition
- Regional price list creation
- Maintain pricing lists for major clients
- As an interface function within the Sales Out organisation, you will organise the internal flow of information and maintain professional communication with internal stakeholders
- Coordination of projects and inquiries between customers and internal departments
- Support in the further development of the global brand TES-AMM
- Keeping up to date with new products being introduced into the market
- Maintaining knowledge of competitors and changes in the marketplace
- Maintaining and exceeding the highest standards of professionalism and customer service
Team Leader - Mobile Department
SK TES
Cannock, UK
01.2022 - 09.2022
- Promoted from mobile operative to team leader, resulting in increased responsibilities and leadership role within the department.
- Managing consumable ordering process.
- Authorizing holidays for team members.
- Overseeing stock movement within the area.
- Implementing process improvements and lean management strategies.
- Developing and implementing personal ideas to enhance efficiency and reduce costs.
- Leading a team of 9 staff members, providing detailed training and supervision to ensure they meet personal targets.
- Created comprehensive staff training document covering all department tasks, ensuring timely and efficient completion of duties.
- Transitioned from hands-on cleaning tasks to focus more on training and motivation of staff members.
- I was selected for my promotion due to : Demonstrated perseverance and leadership skills. Proactive approach in taking the lead in the absence of the previous team leader. Regularly proposing new ideas and effectively communicating with line managers. Exhibiting initiative and strong leadership qualities
Mobile Operative - Mobile Department
SK TES
Cannock, UK
08.2020 - 01.2022
- Proficient in various aspects of mobile phone handling, including:Cleaning
Grading
Data erasure
Phone disassembly (stripping for parts) - Experienced in using Date Erasure software for secure data erasure and testing, consistently meeting SMART targets.
- Skilled member of the SBAN team, specializing in disassembling mobile phones and salvaging parts for resale. Responsible for updating Excel manifests with salvaged phone parts and maintaining organization within the warehouse.
- Primarily assigned to the Mobile Cleaning team, where I would clean and grade thousands of phones daily to prepare them for sale.
- Adhere to strict targets while grading phones across nine different grades, showcasing strong attention to detail and time management skills.
Nursery Practitioner (Maternity Cover)
Busy Bees
Burntwood, UK
11.2019 - 08.2020
- Previously worked daily with children aged 3 months to 5 years, assisting in classes of approximately 25-30 pupils.
- Within my assigned group, managed a diverse range of children, including those with challenging behaviours and disabilities, ensuring appropriate monitoring and management.
- Utilized various communication devices, including learning Makaton in personal time, to facilitate effective communication with a deaf pupil during group activities, promoting inclusivity.
- Demonstrated calmness and patience in handling challenging and stressful situations, maintaining professionalism and composure.
- Proven ability to work well under pressure and meet deadlines consistently.
- Effective team player, with strong communication skills demonstrated in interactions with staff, children, and parents.
Kitchen Lead
Leon Restaurants
M6 Toll, Norton Canes
03.2019 - 11.2019
- Developed strong coping mechanisms for handling stress in a fast-paced kitchen environment during my tenure at Leons.
- Adapted to the dynamic and fast-paced workstyle of a live kitchen environment, demonstrating a "can-do" attitude.
- Through training and experience, acquired a wide range of skills and gained valuable insights into the realities of working life.
- Received high praise from managers for exceptional performance and contributions to the company.
- Recognized for taking initiative and assuming leadership responsibilities in the kitchen, even in the presence of management, while respecting boundaries.
- Trained new staff members for improved kitchen operations.
- Followed kitchen opening and closing procedures when preparing cooking supplies, ingredients and workstations.
Volunteer Taekwondo Coach
Burntwood + Cannock Taekwondo
Burntwood, UK
03.2018 - 08.2021
- Lead instructor in Taekwondo, guiding groups of students through their Taekwondo and personal development journeys.
- Mentor students of varying ages and learning abilities, providing tailored instruction and support.
- Develop personalized training programs for each group, delivering honest and constructive feedback to maintain a high standard of performance.
- Focus on fostering growth and progress in students, both in Taekwondo skills and personal development.
Volunteer Football Coach
Chase Town Football Club
Chasetown, UK
04.2018 - 08.2021
- Volunteer football coach for under 15s, responsible for, designing and implementing tailored training programs to enhance player skills and development.
- Providing sideline management during match days, offering guidance and support to players.
- Offering physical and psychological support to players to foster holistic growth and performance improvement.
- Operating within a nationally respected category 3 academy, demonstrating, high levels of respect and professionalism among coaching staff.
- Commitment to upholding the academy's standards and values in coaching practices
Education
NVQ Level 3 - LEVEL 3 IN SPORT COACHING
Stafford College
Stafford, STSSkills
- Stock management
- Stocking and replenishing
- Opening and closing procedures
- Store opening and closing
- Point of Sale (POS) systems
- Customer relations
- Product and service sales
- Customer Service
- Lean Management
- Knowledge of Excel
- Client engagement
- Positive attitude
- Time-management
- Communication
Certification
- BFA Level 3 Award in Emergency First Aid at Work (RFQ)
- Level 2 in Understanding Business Improvement
- Level 2 in Business Administration
- Level 2 in Team Leading Course -
- Level 2 in Understanding Lean Management
- BFA Level 2 Award in FIRE SAFETY
- Introduction to Talent Identification
- FA Level 1 in Coaching Football
- Introduction to First Aid in Football (IFAiF)
- The FA Online Safeguarding Children
Affiliations
- Golf
- Traveling
- Football
References
References available upon request.
Timeline
Sales Support Representative - Value Recovery EMEA
SK TES
01.2024 - Current
Bid Desk Admin
SK TES
09.2022 - Current
Team Leader - Mobile Department
SK TES
01.2022 - 09.2022
Mobile Operative - Mobile Department
SK TES
08.2020 - 01.2022
Nursery Practitioner (Maternity Cover)
Busy Bees
11.2019 - 08.2020
Kitchen Lead
Leon Restaurants
03.2019 - 11.2019
Volunteer Football Coach
Chase Town Football Club
04.2018 - 08.2021
Volunteer Taekwondo Coach
Burntwood + Cannock Taekwondo
03.2018 - 08.2021
NVQ Level 3 - LEVEL 3 IN SPORT COACHING
Stafford College
Similar Profiles
Fatoumatta SahoFatoumatta Saho
ITAD Technician at SK-TESITAD Technician at SK-TES
Vivek MunjaniVivek Munjani
Onsite Service Team Leader at Sk-TesOnsite Service Team Leader at Sk-Tes
Carolina OspinaCarolina Ospina
Processing Lead ATL Operations at Tes SKProcessing Lead ATL Operations at Tes SK