Sam Draper
Bootle,United Kingdom
Summary
Highly organised and reliable professional with excellent IT skills, adept at device set-up, troubleshooting, and providing clear instruction. Demonstrates strong communication abilities, patience with end users, and resilience in stressful situations. Committed to observing strict confidentiality and self-motivation in remote work while effectively multitasking under pressure. Career goal includes leveraging technical expertise to analyse issues thoroughly and ensure follow-through on resolutions.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
Work history
IT Assistant
Stadler Rail Service UK LTD
Liverpool, Merseyside
08.2023 - Current
- Assisted in new software implementation projects, resulting in improved productivity.
- Boosted client satisfaction by providing timely remote IT support.
- Coordinated with vendors for equipment procurement, ensuring cost-effective solutions.
- Provided prompt assistance to staff for resolving IT-related issues.
- Ensured smooth operations with routine system maintenance tasks.
- Conducted staff training sessions, enhancing overall IT literacy within the company.
- Resolved hardware malfunctions to prevent work disruption.
- Streamlined technical processes by creating comprehensive documentation.
Procurement Assistant
Stadler Rail Service UK LTD
Liverpool, Merseyside
08.2022 - 08.2023
- Facilitated smooth functioning of the purchasing department through efficient administrative support.
- Prepared detailed reports on procurement activities, providing valuable insights into operations.
- Organised documents related to procurement activities for easy retrieval when required.
- Coordinated cross-functionally within organisation to understand specific departmental needs.
- Participated actively in supplier performance evaluations contributing to improved quality control.
- Enhanced procurement processes with implementation of new, cost-effective strategies.
Training & Competence Apprentice
Stadler Rail Service UK
Liverpool, Merseyside
08.2020 - 08.2022
- Assisted senior staff members for better project execution.
- Engaged productively in teamwork activities; fostered stronger relationships among colleagues.
- Fulfilled administrative tasks reliably, supporting smooth office operations.
- Strengthened understanding of business operations by actively listening during briefings and trainings.
- Commended for punctuality and consistent regular attendance which contributed to the team's morale.
- Took initiative in learning new techniques, leading to improved performance.
- Improved team communication by proactively participating in daily meetings.
Factory operative
Domino UK LTD
Liverpool, Merseyside
10.2017 - 05.2020
- Enhanced safety by adhering strictly to company guidelines and regulations.
- Collaborated effectively with team members for improved efficiency.
- Performed minor repairs swiftly on malfunctioning equipment; decreased disruptions in factory operations.
- Coordinated with other operatives efficiently for successful completion of tasks.
- Monitored machine operations closely; ensured consistency in product quality.
- Managed stock inventory diligently; avoided shortage or excess supply situations.
Education
A-Levels - ICT, Business and Computer Science
South Sefton College
09.2015 - 06.2017
GCSEs - Math's, English
Hillside High School
09.2010 - 06.2015
Level 3 Education & Training - Assessing Vocational Achievement, Learning & Development
Stadler Rail Service UK
08.2020 - Current
NVQ Level 3 - Support Technician
City & Guilds
Liverpool 09.2023 - 02.2025
Skills
- Organized
- Reliable
- Excellent IT skills
- Communication
- Device set-up
- Providing clear instruction
- Troubleshooting expertise
- Follow-Through on resolutions
- Patience with end users
- Multitasking under pressure
- Resilience in stressful situations
- Observing strict confidentiality
- Self-Motivation in remote work
- Analysing technical issues thoroughly
Affiliations
Football
Family time
Gaming
PC Building
Timeline
NVQ Level 3 - Support Technician
City & Guilds
09.2023 - 02.2025
IT Assistant
Stadler Rail Service UK LTD
08.2023 - Current
Procurement Assistant
Stadler Rail Service UK LTD
08.2022 - 08.2023
Training & Competence Apprentice
Stadler Rail Service UK
08.2020 - 08.2022
Level 3 Education & Training - Assessing Vocational Achievement, Learning & Development
Stadler Rail Service UK
08.2020 - Current
Factory operative
Domino UK LTD
10.2017 - 05.2020
A-Levels - ICT, Business and Computer Science
South Sefton College
09.2015 - 06.2017
GCSEs - Math's, English
Hillside High School
09.2010 - 06.2015
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