Sam Deacon
Johnstone,Glasgow
Summary
I am hard working and always willing to help out on extra tasks.
Work well in a team setting or individual setting
Able to build up a professional relationship with customers and hold that
Problem solving
I am Loyal and will always try to help others out when possible.
Dedicated to providing a excellent service to all customers
Good time keeping and a dependable person
Like learning new things and continuing to grow my knowledge
Overview
5
5
years of professional experience
Work history
Technical Support Analyst
Jones Whyte
Glasgow
2021.02 - Current
- Distilled complex technical information into easily digestible instructions for end-users.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Offered technical expertise to contribute to 2nd and 3rd line of support.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Tracked computer system and network performance to identify root causes of issues.
- Asked customer targeted diagnostic questions for speedy root cause analysis.
- Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
- Delivered reliable, high quality technical support to 240 users daily.
- Answered user questions about hardware and software operation to help resolve problems.
IT Support - Work Experance
Capability Scoland
Johnstone
2019.06 - 2019.06
Help provide support for the teacher and th students thoughout the school. This support would incuded printers, Desktops, Projects then more specialised equitment that the childeren would use to interact with the computers from
Education
Scottish Qualifications Certificate - Higher Cyber security
Johnstone High School
RenfrewshireScottish Qualifications Certificate - Nat 5 Cyber Security
Johnstone High School
RenfrewshireScottish Qualifications Certificate - Nat5 English
Johnstone High School
RenfrewshireScottish Qualifications Certificate - Nat5 Photography
Johnstone High School
RenfrewshireScottish Qualifications Certificate -
QA Limited
Renfrew, RenfrewshireDiploma of Higher Education - Information security professionals at SCQF Level 8
QA
Glasgow 2023.03 - 2023.03
Diploma of Higher Education - Information Technology and Telecommunications Professional
QA
Glasgow 2022.05 - 2022.05
Skills
- Technical issues analysis
- Hardware upgrades
- Hardware maintenance
- Problem-solving
Affiliations
- Technology
- Mountain Biking
- Cars
Timeline
Diploma of Higher Education - Information security professionals at SCQF Level 8
QA
2023.03 - 2023.03
Diploma of Higher Education - Information Technology and Telecommunications Professional
QA
2022.05 - 2022.05
Technical Support Analyst
Jones Whyte
2021.02 - Current
IT Support - Work Experance
Capability Scoland
2019.06 - 2019.06
Scottish Qualifications Certificate - Higher Cyber security
Johnstone High School
Scottish Qualifications Certificate - Nat 5 Cyber Security
Johnstone High School
Scottish Qualifications Certificate - Nat5 English
Johnstone High School
Scottish Qualifications Certificate - Nat5 Photography
Johnstone High School
Scottish Qualifications Certificate -
QA Limited