Sam Deacon

• Distilled complex technical information into easily digestible instructions for end-users.
• Scanned systems, diagnosing and correcting equipment failures and performance issues.
• Offered technical expertise to contribute to 2nd and 3rd line of support.
• Troubleshot operating systems, hardware and software problems to identify root causes.
• Tracked computer system and network performance to identify root causes of issues.
• Asked customer targeted diagnostic questions for speedy root cause analysis.
• Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
• Delivered reliable, high quality technical support to 240 users daily.
• Answered user questions about hardware and software operation to help resolve problems.

Help provide support for the teacher and th students thoughout the school. This support would incuded printers, Desktops, Projects then more specialised equitment that the childeren would use to interact with the computers from