Sam Davies

• Conducted in-depth audits to identify and address areas of non-compliance.
• Championed a culture of transparency within the organisation, promoting trust amongst stakeholders.
• Led cross-functional teams to achieve seamless integration of regulatory changes.
• Managed complex product life cycles, ensuring timely and compliant market entry.
• Interpreted complex legislation into actionable plans, bringing clarity to the team.
• Coordinated responses to regulatory authorities, maintaining open lines of communication.
• Proactively participated in industry forums and discussions gaining insights into future legal trends.
• Defined best practices for handling regulatory inspections, improving overall preparedness.
• Developed comprehensive regulatory strategies for successful product launches.
• Conducted training sessions that improved staff awareness and understanding of key regulations.
• Supported business development activities by providing expert advice on compliance matters.
• Developed effective risk management strategies that mitigated potential issues before they arose.
• Drafted detailed reports on potential regulatory impacts, informing strategic planning.
• Ensured compliance with industry regulations by thorough review of company policies.

Most recently, I served as the Regulatory Manager for Marble Power, with whom I was employed for 10+ years, taking on multiple roles across varying business sectors. During my tenure at Marble Power I have gained a deep understanding of the Non-Domestic Power and Gas markets, and I have managed:

• Regulatory matters across all supplier and shipper obligations and responsibilities as the direct point of contact for Ofgem, Elexon, Xoserve, REC, DCUSA, among many other organisation and governing bodies.
• Many aspects of core Non-Domestic Supply Operations and Billing, across Power and Gas, for large I&C supply types through to SME, with both Flexible and Fixed contracts.
• All elements of Gas shipping, including security and credit management, Gemini management, gaining the shipper license for the business in 2016 and passing through market entry.
• Complex Power CVA directly connected BMU registration and management with Elexon and Imserv.
• System design, management, migration and implementation of key business systems, including Junifer Gentrack CRM and quoting engine, Entrader trade platform, Gemini Gas nomination platform, SAP back end systems, among many others.
• Project design, management, migration, implementation of major industry change processes within the business, including the Faster Switching Programme, the on-going Market wide Half Hourly Settlement (MHHS) Programme, and older gas Project Nexus initiative.
• Elements of both gas and power trading; including route to market management, nominations, and renewables.
• Build and development of market product offerings, including complex large I&C bespoke flexible trading supply arrangements.
• Contract and policy creation, revision, and development; both internally for our own business processes and contract offerings, and externally for our suppliers.
• Large "EII" industrial client management; specifically the steel and manufacturing industries, tailoring product and contracting terms to requirements, and facilitating government exemption schemes.

• Developed comprehensive project plans for successful execution and delivery.
• Promoted team collaboration for more innovative solutions in projects.
• Facilitated smooth transitions between project stages for seamless progression.
• Utilised advanced project management tools for superior tracking and reporting.
• Implemented quality control measures, ensured adherence to standards.
• Ensured effective resource allocation with meticulous project scheduling.
• Expedited issue resolution to minimise delays in project timelines.
• Delivered products and services in line with agreed arrangements and contracts.
• Made sure contractual obligations were met ahead of agreed service delivery.

• Allocated resources for efficient project completion.
• Defined project scopes for clarity and direction.
• Ensured compliance with quality standards, boosting customer satisfaction.
• Delivered projects within agreed timelines through meticulous planning.
• Worked closely with stakeholders, fostering positive relationships.
• Monitored project progress, enabling proactive problem-solving.
• Controlled project costs by careful budgeting and tracking expenditures.
• Coordinated project tasks to ensure timely completion.
• Delivered projects on time and under budget through strict implementation and cost controls.

• Managed customer queries to enhance overall service delivery.
• Maintained confidential data, ensuring strict regulatory compliance.
• Collaborated extensively with customer service representatives, enhancing client communication and satisfaction.
• Handled complex billing issues with an emphasis on problem-solving and negotiation skills.
• Liaised with various departments to streamline the invoicing process for increased productivity.
• Updated customer profiles regularly for enhanced organisational efficiency.
• Monitored outstanding invoices and performed collections duties.
• Verified accuracy of billing data, correcting any identified errors.
• Updated accounting records with new payments, balances and customer information.