Sam Daley
Bristol
Summary
Dedicated professional with a strong background in providing meaningful customer service and working efficiently in high-pressure situations. Demonstrates an ability to work across a variety of teams, employing creative problem-solving skills to drive team success and achieve organisational goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Engineer
Frazer-Nash Consultancy
Bristol
05.2024 - Current
- Delivered high-quality technical work across a variety of sectors.
- Built and maintained strong client relations, quickly building rapport with key stakeholders.
- Created proposals to generate new business for the company.
- Managed projects to ensure deliverables were completed on time and matched the expectations of the client.
- Maintained the safety and security of the local office as a security controller.
Shift Supervisor
Copeland Enterprises
London
02.2023 - 04.2024
- Crafted and served high-quality coffee, drinks and food to customers and maintained a clean working environment alongside supervisor duties.
- Trained and managed a team of front-of-house staff to ensure the highest customer service standards.
- Heavily involved in managerial decisions and spearheaded new events to increase business.
- Worked on large-scale events across multiple venues for clients such as Nike, Bumble and Dr Martens.
Sales assistant
New Look
London
09.2022 - 12.2022
- Balanced main responsibilities whilst maintaining exceptional customer service.
- Organised and unloaded deliveries, including new stock for the floor and online orders to be collected.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
Kitchen Porter
Loungers Plc
Bournemouth
02.2022 - 08.2022
- Sorted and washed dishes, cutlery, and cooking utensils, ensuring that all items were clean and ready for use,
- Stocked and replenished kitchen supplies to ensure all ingredients were available for the kitchen team.
- Removed waste, ensuring that all kitchen areas were clean and tidy and the workspace was maintained to an extremely high standard.
- Excelled at working independently and took on additional responsibilities, such as working the line when required on busy shifts.
Vaccine Centre Volunteer
Sydenham Green GP
London
05.2021 - 09.2021
- Greeted patients outside to check them in for their booking.
- Directed patients to vaccinators to keep people moving through efficiently.
- Observed patients after their vaccine to ensure they stayed the required 15 minutes and kept the area sanitised.
Online Picker
Sainsbury's
London
05.2020 - 09.2020
- Promptly picked items for timely delivery to customers.
- Providing friendly and efficient customer service.
- Provided support to the warehouse staff to organise picked orders to be sent out.
Education
MSc - Cyber Security and Human Factors
Bournemouth University
09.2021 - 08.2022
BSc - Cyber Security Management
Bournemouth University
09.2018 - 08.2021
A-Levels - Computer Science, Physics, Media Studies
Bishop Justus CofE School
GCSEs - 8 GCSEs at grade C or above including Maths, English and Science
Bishop Justus CofE School
Skills
- Providing exceptional customer service
- Working efficiently in fast-paced environments
- Creative problem-solving
- Team management and training
- Espresso and milk preparation
- Barista equipment maintenance
Affiliations
- I practised karate for over ten years and achieved a black belt in the discipline. I also enjoy climbing and producing music in my spare time.
Timeline
Engineer
Frazer-Nash Consultancy
05.2024 - Current
Shift Supervisor
Copeland Enterprises
02.2023 - 04.2024
Sales assistant
New Look
09.2022 - 12.2022
Kitchen Porter
Loungers Plc
02.2022 - 08.2022
MSc - Cyber Security and Human Factors
Bournemouth University
09.2021 - 08.2022
Vaccine Centre Volunteer
Sydenham Green GP
05.2021 - 09.2021
Online Picker
Sainsbury's
05.2020 - 09.2020
BSc - Cyber Security Management
Bournemouth University
09.2018 - 08.2021
A-Levels - Computer Science, Physics, Media Studies
Bishop Justus CofE School
GCSEs - 8 GCSEs at grade C or above including Maths, English and Science
Bishop Justus CofE School
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