SAM COOGAN
Amsterdam,Netherlands
Summary
I am a conscientious, articulate and friendly person who strives to undertake and complete tasks to the highest standard. I am a confident individual who is able to think quickly when confronted with a situation and my ability to communicate well are things that I pride myself on. I am an out-going, lively individual who loves to learn new things and I treat every challenge as an opportunity. I enjoy meeting and mixing with people, interacting with all cultures and strongly believe standards of service are key to gaining a success in any chosen career.
Overview
3
3
years of professional experience
Work history
Sales Advisor
Reiss
Edinburgh
2026.01 - 2026.07
- Delivered premium customer service in a luxury retail environment.
- Built strong relationships with clients, driving repeat business and long-term customer loyalty.
- Advised customers with personalised shopping, style, fit, and tailoring - enhancing overall brand experience.
- Boosted brand reputation with demonstration of product knowledge.
Luxury Sales Advisor
Cruise Fashion (Frasers Group)
Edinburgh
2025.01 - 2025.09
- Worked closely with the public, to create a positive client relationship and service.
- Take initiative in upselling products to a client's needs, whilst maintaining a professional and genuine service and connection with customers.
- Developed skills within back office such as cashing up, documenting each day's sales, targets, and KPI's.
Investment Dealing Agent
Lloyds Banking Group (Diligenta)
Edinburgh
2023.07 - 2024.10
- Served as primary point of contact in investment and savings mailboxes and queries for Lloyds Bank and Halifax.
- Assist customers with opening investments, withdrawing and depositing monies within ISA's/OEIC's, and account closures.
- Created a seamless and empathetic customer service to customers at critical life moments such as death and marriage, displaying adaptability and flexibility suited to each customer's needs.
- Enhanced problem solving, listening and communication skills; working with vulnerable customers who may need assistance in understanding and managing their investment accounts.
Education
Bachelor of Science -
University of Amsterdam
Amsterdam, Netherlands /2026 -
MA - Geography
University of Edinburgh
9 2024 - 2026.07
High School -
Leith Academy
Edinburgh 8 2016 - 6 2022
Skills
- Microsoft 365
- Customer Service and Client Relations Building
- Strong Communication and Organisational skills
- Adaptability and Interpersonal Skills
- Meeting sales goals
- Client acquisition
- Multilingual communication
LANGUAGES
English
Native
Spanish
Advanced
Timeline
Sales Advisor
Reiss
2026.01 - 2026.07
Luxury Sales Advisor
Cruise Fashion (Frasers Group)
2025.01 - 2025.09
Investment Dealing Agent
Lloyds Banking Group (Diligenta)
2023.07 - 2024.10
High School -
Leith Academy
8 2016 - 6 2022
MA - Geography
University of Edinburgh
9 2024 - 2026.07
Bachelor of Science -
University of Amsterdam
/2026 -