Summary
Overview
Work History
Education
Skills
Timeline
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Sam Clarke

Bristol

Summary

An enthusiastic results-driven and adaptable professional with extensive experience in retail, motorcycle sales, and administration. Proven ability to build customer relationships, manage sales processes, and streamline operations. Skilled in outdoor work environments in personal time and proficient in the use of tools for hands-on tasks. Adept at multitasking, problem-solving, and working effectively both independently and as part of a team. Strong communication and organizational skills, combined with a commitment to delivering high-quality service and results.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work History

Warranty Claims Specialist

Fowlers of Bristol
Bristol
07.2024 - Current
  • Sole administrator for processing all manufacturer warranty claims at one of the largest motorcycle dealerships in the UK.
  • Liaised with service teams, suppliers, and customers to ensure smooth processing and resolutions to each case.
  • Managed approximately 20-30 incoming calls & emails from customers per day.
  • Maintained current knowledge of technical bulletins and brand-specific procedures.
  • Supported the aftersales team in upholding compliance with brand and service standards.
  • Enhanced claim processing efficiency by introducing real-time record-keeping systems through detailed spreadsheets and optimizing workflows with time-saving strategies.

Clothing & Accessories Advisor

Fowlers of Bristol
Bristol
05.2023 - 06.2024
  • Delivered personalised sales support for premium motorcycle gear and accessories.
  • Exceeded monthly sales targets by a margin of ~15% through understanding customer desires, needs and limitations.
  • Played a key role in product launches and visual merchandising initiatives.
  • Fostered strong customer loyalty through attentive service and specialised product knowledge.

Team Leader

Asda Patchway
Bristol
04.2020 - 12.2022
  • Stepped up after 2 years as shopfloor & warehouse colleague.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Led day-to-day retail operations in a high-intensity supermarket environment.
  • Handled customer complaints, managed stock, and supported point-of-sale systems.
  • Strengthened teamwork through training support and collaboration across departments, which lead to greater efficiency in day-to-day operations.
  • Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
  • Controlled & monitored stock intake volume and frequency.

Education

Level 3 Diploma - Public Services

City of Bristol College
Bristol
09.2018 - 06.2020

Level 2 Diploma - Public Services

City of Bristol College
Bristol
09.2017 - 06.2018

High School Diploma -

The Castle School
Bristol
04.2012 - 01.2017

Skills

  • Customer-focused sales & support

  • Technical administration

  • CRM & dealership systems

  • Quick learner with strong product knowledge

  • Information processing & analysis efficiency

  • Complaint resolution & client care

  • Self-motivated

  • Detail-oriented

  • Strong written and verbal communication

  • Team player

  • Independent work capability

  • Solution-oriented work ethic

  • Comfortable and capable in outdoor work environments

Timeline

Warranty Claims Specialist

Fowlers of Bristol
07.2024 - Current

Clothing & Accessories Advisor

Fowlers of Bristol
05.2023 - 06.2024

Team Leader

Asda Patchway
04.2020 - 12.2022

Level 3 Diploma - Public Services

City of Bristol College
09.2018 - 06.2020

Level 2 Diploma - Public Services

City of Bristol College
09.2017 - 06.2018

High School Diploma -

The Castle School
04.2012 - 01.2017

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Sam Clarke