Sam Chapman
Cardiff,South Wales
Summary
Highly skilled professional with expertise in load management, navigation proficiency, and safety compliance. Demonstrates exceptional customer service, attention to detail, and problem-solving abilities. Holds a full UK driving licence and excels in communication skills, public speaking, and leadership. Proficient in Microsoft Office with a strong commitment to achieving career goals in a dynamic environment.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Unit Movements
Cardiff
08.2024 - 11.2024
- Improved client satisfaction by delivering packages promptly and accurately.
- Handled fragile items carefully, resulting in zero damage complaints.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Carried out complex manoeuvres in busy, high pressure environments.
- Managed time effectively with over 30 deliveries a day.
Driver
Quicks transport and recovery
Cardiff
07.2023 - 09.2024
- Established strong client relationships by conducting regular follow-ups.
- Enhanced customer satisfaction with prompt and courteous delivery service.
Customer delivery driver
Tesco
10.2021 - 07.2024
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- I was a colleague trainer so when new colleague joins, I will be the one that is training them.
- Assisted customers in navigating company website, improving online experience.
Delivery driver
Dominos
12.2021 - 09.2022
- Provided excellent customer service, enhancing company reputation.
- Coordinated delivery schedules for optimum time management.
Customer assistant
Tesco
02.2021 - 09.2021
- In this role, I would pick shopping for customers primarily however, I would pitch in when other areas needed to be filled.
- Provided excellent customer service to ensure repeat business.
- Worked with team members to achieve daily production goals within established timeframes.
Team leader
Mobile Fleet Wash
10.2017 - 12.2020
- Streamlined workflow for a more efficient process.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Education
Degree - Business Management and Economics
The University of the West of England
Penarth, Vale of Glamorgan 09/2021 - 07/2024
A-level - A-Levels and GCSEs
St. Cyres School
9 2014/2014 - 8 2021/2021
Skills
- Load management
- Navigation proficiency
- Safety compliance
- Customer Service
- Attention to Detail
- Full UK driving licence
- Problem-solving
- Communication skills
- Public speaking
- Leadership
- Microsoft Office
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Affiliations
- I am in to my fitness by taking part in many hobbies such as football, golf and hiking.
- I have climbed The Three Peaks of Wales and raising over £1000 for charity in the process
Volenteer Work
- Coached an Under 6s and 7s rugby team to improve leadership qualities and planning., Two years during A-Levels.
- I volunteered as a salesperson in 2022 at Creamfields festival. This helped me become profficent in public speaking and gain experinace in Sales.
Timeline
Delivery Driver
Unit Movements
08.2024 - 11.2024
Driver
Quicks transport and recovery
07.2023 - 09.2024
Delivery driver
Dominos
12.2021 - 09.2022
Customer delivery driver
Tesco
10.2021 - 07.2024
Customer assistant
Tesco
02.2021 - 09.2021
Team leader
Mobile Fleet Wash
10.2017 - 12.2020
Degree - Business Management and Economics
The University of the West of England
09/2021 - 07/2024
A-level - A-Levels and GCSEs
St. Cyres School
9 2014/2014 - 8 2021/2021
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