Summary
Overview
Work history
Education
Skills
Certification
Affiliations
Timeline
Generic

Sam Brooks

London,England

Summary

A highly resourceful professional with a diplomatic disposition and strong organisational skills, adept at managing travel arrangements and filing systems with attention to detail. Demonstrates exceptional interpersonal savvy and empathetic listening, ensuring effective communication and conflict resolution in diverse cultural settings. Committed to enhancing customer service through creative thinking and proactive organisation, while efficiently operating office equipment to support seamless business operations.

Overview

19
19
years of professional experience
12
12
years of post-secondary education
1
1
Certification

Work history

Personal Assistant

Disability Lambeth
Vauxhall, Lambeth
2024.09 - Current
  • Coordinated personal assistance, including medication retrieval and shopping for a gentleman with a disability.
  • Performed domestic duties such as gardening, sweeping, and mopping.
  • Cultivated an environment of trust and support via companionship

Peer Support Worker

Mind In Croydon
London, England
2025.03 - 2025.05
  • Worked closely with members of the MDT team for effective implementation of individualised discharge.
  • Developed strong relationships with service users to foster trust and rapport.
  • Utilised personal experience with mental health challenges to offer empathetic assistance to individuals at rehabilitation unit.

Peer Support

Together - Southwark Wellbeing Hub
Walworth, Southwark
2023.08 - 2025.02
  • Co-led women's group, fostering peer support among clients.
  • Conducted one-to-one therapy sessions to enhance peer support and resilience building.
  • Hosted meditation sessions aimed at supporting carers alongside other service users.

Independent business owner

self-employed
Herne Hill, Lambeth
2022.11 - 2023.08

.

  • Uphold high standards of quality and care across all client interactions
  • Facilitated personalised hourly reiki sessions
  • Provided both in-person and online services

Complementary Therapy Practitioner

St Joseph's hospice
Hackney
2022.06 - 2022.11
  • Established strong rapport with clients through consistent high-quality care and service.
  • Maintained a serene and therapeutic environment, promoting client relaxation and comfort.
  • Incorporated meditative sounds for improved mindfulness and calmness

Community Healthcare Worker

hfh Healthcare
Wimbledon, Merton
2019.01 - 2022.07
  • Provided companionship and emotional support to clients.
  • Communicated sensitively with patients whilst respecting privacy and dignity at all times.
  • Documented patient observations accurately for healthcare team's reference.
  • Assisted in mobility exercises to enhance physical strength and recovery of patients.
  • Supported the implementation of care plans tailored to individual patient needs.
  • Assisted in all aspects of personal care, retaining comfort and dignity.

Care worker

Voyage Care
Bermondsey, Southwark
2021.08 - 2022.02
  • Monitored vital signs regularly; maintained accurate records for doctor's reference during appointments.
  • Collaborated closely with families to understand the specific needs and preferences of each individual resident or service user; enhanced quality of care delivered as a result.
  • Monitored client progress and adapted support programmes to meet changing needs.

Healthcare Assistant

Chelsea and Westminster Hospital
Chelsea, Royal Kensington and Chelsea
2018.02 - 2018.08
  • Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
  • Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
  • Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
  • Monitored vital signs of patients with meticulous attention to detail for accurate readings.
  • Worked closely with nurses to maintain high levels of communication.
  • Administered blood tests and blood pressure checks.

Community Healthcare Assistant

HFH Healthcare
Wimbledon, Merton
2014.02 - 2018.02
  • Provided emotional support to family members, eased their concerns during difficult times.
  • Delivered effective home-based support to elderly patients, enhanced their quality of life.
  • Monitored vital signs to ensure overall wellbeing of patients.
  • Ensured timely transportation to medical appointments for maintaining treatment schedules.
  • Maintained cleanliness, improved sanitary condition of patients' living areas.
  • Assisted in the administration of medication for better health management.
  • Managed crisis situations calmly and professionally.
  • Improved patient comfort by providing personal care and assistance.

Live-In carer

Spirit Care
Chelmsford, Essex
2012.09 - 2014.02
  • Helped clients manage appointments effectively thus reducing missed sessions.
  • Maintained clean living environment for promoting hygiene and safety.
  • Adhered strictly to privacy rules to respect clients' rights.
  • Provided companionship by engaging in stimulating conversations and activities.
  • Managed medication for ensuring regular intake and preventing complications.
  • Enhanced client's comfort by providing personal care and assistance.
  • Provided night-time support when needed, ensuring restful sleep for the clients.
  • Assisted in mobility to reduce risk of falls or injuries.
  • Maintained client dignity and respect throughout dressing, showering and toileting.
  • Observed and documented vital signs, promptly reporting abnormalities for monitoring.
  • Operated hoists to move clients in and out of bed.
  • Improved social health by promoting participation in hobbies and social interests.
  • Assisted with personal grooming to maintain dignity and self-esteem of the client.
  • Prepared nutritious meals, contributing to overall health improvement.
  • Performed light housekeeping tasks, creating a comfortable living space for the client.

Care Woker

Viridian
Battersea, Wandsworth
2010.09 - 2012.02
  • Assisted patients with daily living activities for increased independence.
  • Supported patients with mobility issues, promoted independence.
  • Assisted with personal care tasks such as bathing, dressing and toileting-maintained dignity and respect at all times.
  • Talked and actively listened to service users to nurture trusted relationships.
  • Followed safe lifting and driving practices to achieve highest level of client safety.

Customer sales assistant

Boots the Chemist
Balham, Lambeth
2006.11 - 2007.05
  • Processed transactions, ensuring accuracy at all times.
  • Collaborated with team members to meet daily sales targets.
  • Maintained shop floor cleanliness for an inviting shopping environment.
  • Built relationships with customers through friendly interaction and assistance.
  • Increased customer satisfaction with prompt complaint resolution.
  • Stocked, replenished and organised shelves to ensure consistent levels of product availability.

Education

Certificate of Higher Education - Animal Studies

Nottingham Trent University
Nottingham
2007.10 - 2009.06

NVQ Level 2 - Counselling Skills

Lambeth College
London
2015.10 - 2016.07

NVQ Level 3 - Counselling Studies

Lambeth College
London
2016.09 - 2017.06

GCSEs - English, Maths, Spanish, History, Science, Art, Religious Education

Dunraven Secondary School
Streatham, Lambeth
1998.09 - 2003.07

A-Levels - Art, AVCE ICT, Media Studies

Dunraven Sixth Form
Streatham, Lambeth
2003.09 - 2006.07

NVQ Level 2 - Medical Business Administration

Lambeth College
London
2011.09 - 2012.06

Skills

  • Diplomatic disposition
  • Proactive organisation
  • Empathetic listening
  • Filing systems
  • Travel arrangements
  • Time efficiency
  • Office equipment operation
  • Interpersonal savvy
  • Written expression
  • Customer Service
  • Cultural awareness
  • Attention to Detail
  • Resourcefulness
  • Conflict Resolution
  • Effective communication
  • Creative thinking

Certification

I am a licenced Reiki Therapist.

I am certified in Reiki,

Journal Therapy,

Natural Face Lift Massage,

Intuitive Healing.

I am trained in Venepuncture/Phelbotomy

trained in venepuncture

Affiliations

  • Gardening
  • Meditation
  • Learning or trying a new activity every year
  • Attending live events

Timeline

Peer Support Worker

Mind In Croydon
2025.03 - 2025.05

Personal Assistant

Disability Lambeth
2024.09 - Current

Peer Support

Together - Southwark Wellbeing Hub
2023.08 - 2025.02

Independent business owner

self-employed
2022.11 - 2023.08

Complementary Therapy Practitioner

St Joseph's hospice
2022.06 - 2022.11

Care worker

Voyage Care
2021.08 - 2022.02

Community Healthcare Worker

hfh Healthcare
2019.01 - 2022.07

Healthcare Assistant

Chelsea and Westminster Hospital
2018.02 - 2018.08

NVQ Level 3 - Counselling Studies

Lambeth College
2016.09 - 2017.06

NVQ Level 2 - Counselling Skills

Lambeth College
2015.10 - 2016.07

Community Healthcare Assistant

HFH Healthcare
2014.02 - 2018.02

Live-In carer

Spirit Care
2012.09 - 2014.02

NVQ Level 2 - Medical Business Administration

Lambeth College
2011.09 - 2012.06

Care Woker

Viridian
2010.09 - 2012.02

Certificate of Higher Education - Animal Studies

Nottingham Trent University
2007.10 - 2009.06

Customer sales assistant

Boots the Chemist
2006.11 - 2007.05

A-Levels - Art, AVCE ICT, Media Studies

Dunraven Sixth Form
2003.09 - 2006.07

GCSEs - English, Maths, Spanish, History, Science, Art, Religious Education

Dunraven Secondary School
1998.09 - 2003.07
Sam Brooks