SAM BLAKE
Overview
8
8
years of professional experience
Work history
Adoption Insights Business Associate, SAP
07.2024 - 07.2025
- Oversaw software license management by maintaining accurate records, tracking usage, and ensuring compliance with vendor agreements.
- Developed and delivered weekly pipeline, qualtrics, and performance reports for management, providing data-driven insights to support strategic decision-making.
- Monitored software utilisation to uphold licensing terms and adhere to legal and regulatory requirements.
- Maintained thorough documentation of software licenses, vendor agreements, and compliance procedures; prepared detailed reports on licensing status and associated risks.
- Assisted customers in business transformation initiatives and helped to deliver STAR services.
FOH Team Member, Fuller, Smith & Turner
05.2023 - 09.2023
- Process cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Serve high volumes of guests in fast-paced service environments with exceptional customer care.
Customer Assistant, Marks & Spencer
06.2021 - 03.2022
- Stocked shelves regularly for easy access to products by customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Collaborated efficiently with management to maintain smooth store operations.
Football Referee, Berks & Bucks FA
09.2017 - 04.2021
- Completed the FA Level 1 and Mini Soccer Referee Courses
Education
BSc (Hons) - Business and Management Studies (with a professional placement year)
University of Sussex
/2022 -
A-Levels -
The Forest School
04.2001 -
Skills
- I delivered a presentation to the AIS UKI-Nordics team on Copilot, highlighting how it integrates with Microsoft 365 to boost productivity through AI-driven features like data analysis and automated drafting I showcased video tutorials, discussed ethical considerations, and led a Q&A session
- Designed and delivered a comprehensive Pipeline Report for 2025 RISE opportunities, tailored for presentation to UKI AIS management
- Collaborated closely with the sales team to source accurate customer data and opportunity insights
- Integrated key information on existing service engagements to highlight coverage and identify new prospects
- Enabled strategic positioning of core services, including STAR and License Pathfinder, to drive targeted outreach and business growth
Microsoft Copilot Presentation - 2025
2025 RISE Opp Pipeline Report - 2024
- I was a member of the second placed team in a business upSKILL programme run by law firm Osbourne Clark and accounting firm BDO, that required us to generate and pitch a business idea to senior staff and employees
- Led a group of 6 in a business simulation project, then helped deliver a presentation on our business's performance
- Group placed in top 25 out of 109 business simulations on our course
- Helped put together group podcast discussing the impacts of technological advancement on the hospitality sector
upSKILL Programme - 2021
Marketplace Simulations Project - 2022
Business Podcast - 2023
TECHNICAL SKILLS & CERTIFICATIONS
- Positioning GROW with SAP
- Positioning and Selling SAP Cloud ERP and RISE with SAP Solutions
- Positioning the SAP Business Transformation Management Portfolio
- Exploring SAP's Cloud Strategy
- Exploring the SAP Business AI Portfolio
- Leading Customer Success
INTERESTS & ACHIEVEMENTS
- Cricket, Football, Skiing, Coaching, Film, Behavioural Economics
- Berkshire ECB U19 Club T20 Winner - 2021, 2022
- SAP Cup 2025 - Member of UKI Team
Timeline
Adoption Insights Business Associate, SAP
07.2024 - 07.2025
FOH Team Member, Fuller, Smith & Turner
05.2023 - 09.2023
Customer Assistant, Marks & Spencer
06.2021 - 03.2022
Football Referee, Berks & Bucks FA
09.2017 - 04.2021
A-Levels -
The Forest School
04.2001 -
BSc (Hons) - Business and Management Studies (with a professional placement year)
University of Sussex
/2022 -
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<ul> <li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li> <li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li> <li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li> <li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li> <li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li> <li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li> </ul> at Multiverse / AdoptionAI<ul> <li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li> <li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li> <li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li> <li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li> <li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li> <li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li> </ul> at Multiverse / AdoptionAI