Sam Blacker
Harborne,Birmingham
Summary
Highly analytical Physics MSci graduate (2:1) with a strong background in research, currently working in specialist software support. Demonstrates leadership abilities in project work, excelling at identifying and prioritizing critical issues. Proficient in data modelling and experienced in research-intensive projects, showcasing a diligent work ethic. Effective communication skills honed through teaching, coaching, and managing previous projects, enabling clear conveyance of complex concepts to both technical and non-technical stakeholders.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
Work history
Technical Event Lead
Sandwell Aquatics Centre
02.2024 - 10.2024
- Technical event lead at a World Class facility that recently hosted the Commonwealth Games' Aquatics events, establishing technical processes to ensure the smooth running of events.
Technical Support Analyst
Acturis Ltd
09.2023 - 10.2024
- Working for a market-leading software house in a client-facing role, dealing with first- and second-line customer requests, issues, and concerns.
- Taken ownership of the helpdesk SQL knowledge base, including creating and delivering training resources.
- Used SQL, Excel, and VBA to streamline automated processes, decreasing the average completion time of these tickets by 30%.
- Dealt with a consistently high number of client tickets, increasing KPI for my unit (~15 people) by 25%.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems, leading both the planning and execution of these projects through to completion.
Sponsorship & Fundraising Officer
University of Birmingham Swimming Club
06.2022 - 06.2023
- Organised, planned and ran 2 swim meets hosted by the University Swimming Club, which involved liaising with multiple stakeholders, both internal and external
- Managing income and expenditure to hit budgeting goals, resulting in exceeding targets by 25%.
Personal Tutor
AIM Tutoring
09.2021 - 06.2023
- Delivered weekly high-quality sessions encompassing breadth and depth of the A level course, adjusted for different students
- Led to excellent progress in academic results through the year, including an improvement upon predicted grades by a letter grade.
Education
MSci Physics -
University of Birmingham
09.2019 - 06.2023
King Edward's School, Bath
09.2012 - 06.2019
Skills
- Proficiency in Office 365, especially Excel
- VBA
- SQL Database Querying
- Data and statistical modelling in Python
- Project management
Affiliations
- • Awarded The Amos Prize for outstanding contributions to the Arts due to commitment to school music groups, including leading the school orchestra
- • Regional level swimmer, having swum competitively for 10 years. Including taking on a range of leadership and coaching roles within both home and University swimming clubs, leading to being a Runner Up for West Midlands Swimming Volunteer of the Year in 2023
Timeline
Technical Event Lead
Sandwell Aquatics Centre
02.2024 - 10.2024
Technical Support Analyst
Acturis Ltd
09.2023 - 10.2024
Sponsorship & Fundraising Officer
University of Birmingham Swimming Club
06.2022 - 06.2023
Personal Tutor
AIM Tutoring
09.2021 - 06.2023
MSci Physics -
University of Birmingham
09.2019 - 06.2023
King Edward's School, Bath
09.2012 - 06.2019
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