SAM BEST

Having recently returned in January to England from Brisbane, Australia, I am now looking for full-time work.

Worked for Vitality in the Advisor Services role, providing support via phone and email to brokers and company contacts. This involved delivering high-quality customer service in a fast-paced environment. I was responsible for handling enquiries, resolving issues efficiently, and advising on health insurance policies and processes. Developed strong communication, problem-solving and time management skills while maintaining accuracy and professionalism under pressure. For example, figuring out and answering financial enquiries whilst on call to a company contact. Used software such as Microsoft Office, Teams, Alvaria and internal policy administration systems to manage healthcare schemes, update plan details and check premiums.

Through the summers before and during University I worked as a catering assistant in the Prom Café in Bournemouth. Provided customer service, assisting customers in a very busy environment either on the tills or around the café. I served a variety of food and beverages, including coffees, teas, and snacks. Managed difficult situations and dealt with complaints from customers.