sam badham

• Supervised team operations, optimising workflow and increasing efficiency across multiple departments.
• Trained, mentored and motivated employees to maximise team productivity.
• Resolved customer complaints efficiently, restoring trust and preserving the company's reputation.
• Monitored staff performance and developed improvement plans.
• Motivated employees to shared ideas and feedback.
• Coordinated logistics for goods transportation, achieving timely deliveries and customer satisfaction.
• Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
• Advised senior management on facilities needs and delivered ongoing operational support.
• Developed contingency plans to address potential operational disruptions, minimising downtime and loss.
• Optimised resource allocation, ensuring maximum productivity and minimal downtime.
• Developed and oversaw strategies for improving operational efficiency and accuracy.
• Developed and enforced health and safety protocols, ensuring a safe workplace environment.
• Monitored market trends to adjust operations accordingly, staying competitive and meeting customer demands.
• Liaised with senior management to align operational strategies with overall business goals.
• Maintained compliance with industry regulations and standards, preventing legal issues and fines.
• Facilitated cross-departmental communication, fostering teamwork and collaborative problem-solving.

Fostered a positive, inclusive environment, promoting teamwork and participant engagement.

• Engaged with customers to better understand needs and deliver excellent service.
• Picked up additional tasks to aid team success.
• Managed opening and closing procedures, securing premises and safeguarding assets.
• Delivered fitness classes to members to a high standard showing my fitness skills and knowledge.
• Trained new members of staff through the correct induction process teaching them how the IT systems work and the normal operating procedures.
• Became a key holder allowing m to open and close the centre to help out my team.

• Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
• Documented customer orders, calculated bills and processed payments.
• Maintained excellent team relationships by proactively helping colleagues when needed, including running meals, preparing drinks and taking orders.
• Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
• Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.

• Monitored shelf life of products and managed stock rotation to minimise waste and loss.
• Implemented stock rotation procedures to minimise waste and ensure the freshness of goods.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Provided warm, friendly customer service, resolving questions and queries efficiently.