Salvina Arato

Results-driven Account Representative with experience in financial services, specializing in inbound (IB) and outbound (OB) customer interactions, collections, and complaints management. Proven ability to manage customer accounts end-to-end, ensuring effective resolution of queries, disputes, and debt recovery cases while maintaining high standards of customer experience.

Skilled in negotiation, credit and debt management, and structured payment arrangements, consistently achieving and exceeding performance KPIs. Strong analytical and numerical ability supported by an Economics degree, with solid a solid understanding of compliance and regulatory considerations in financial customer operations.

Experienced in handling sensitive customer complaints with professionalism and efficiency, balancing customer satisfaction with business recovery objectives. Adept at building trust, reducing arrears, and maximizing recovery rates through clear communication and results-focused account management.

Responsible for the receipt, tracking, and management of registered and international express mail within a corporate environment, ensuring accurate logging, traceability, and timely handling of all incoming correspondence. Managed outbound shipment operations through a structured dispatch process covering a full range of corporate products, ensuring compliance with internal procedures and service-level requirements. Consistently improved operational efficiency by optimizing workflow processes, reducing processing times, and ensuring reliable and accurate distribution of mail and shipments.

Customer Service Representative in a telecommunications company, operating in a high-volume, fast-paced inbound (IB) and outbound (OB) environment.
Provided technical, administrative, accounting, and commercial support for landline and mobile services, resolving complex customer issues via CRM, email, and digital platforms in a high-pressure environment.
Supported the launch of Landline and FTTH Fiber services, including customer onboarding, service activation, and technical troubleshooting during rollout phases.

Special drinks created and designed for customer satisfaction and loyalty. Maintaining high standards of customer service by staying up to date on menu and bar options and providing effective food recommendations for guests.

Led staff training, stock control, and problem-solving in a fast-paced environment, ensuring efficient service delivery and consistent operational standards. Contributed to business growth through innovative promotional strategies and service improvements.

Managed end-of-day operations including cash closing and financial reporting. Improved customer service rankings by resolving issues quickly and accurately, maintaining high service quality and customer satisfaction.

Dealing with customers on their arrival and departure. Ensuring that the check-in and check-out procedures run smoothly. Receiving payments of fees and deposit. Counting and reconciling accounts for all the areas like hotel, restaurant, bar and market.

Working as a receptionist on several location of this market leader chain. Welcoming guests in a professional and friendly manner, managing guests’ expectations and requirements, resolving customer complaints in a timely and professionally. Promoting hotel services and facilities to guests at every opportunity, handle and process checkouts, take payments as well as managing bills and cash for hotel, restaurant and bar.

Covering several roles accordingly to business needs, responding queries in a professional and friendly manner aiming to meet guest’s expectations and requirements, Resolving customer complaints timely and professionally. Promoting company products and excursions and offering tickets for all sort of extra services provided by the hotel.