Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Salvatorica Dettori

BICESTER,Oxfordshire

Summary

Experience as Customer Service, Excellent as individual and as teamwork, good manners, 7 years in the Luxury sector.

Diligent professional with solid background in the Retail field as Senior Sales advisor, Cashier, Cash desk Supervisor, VIP Sales, One to one.

Hardworking, with staff supervision experience. Skilled in planning and multitasking to meet busy sales floor demands. Excels in coaching and development to achieve committed, driven service teams.

Overview

7
7
years of professional experience

Work history

Cash desk Supervisor

Dolce & Gabbana
Bicester
12.2022 - Current
  • Processing the sale in a confident and professional manner whilst maintaining the relationship with the client
  • Delivering a high quality client service experience while managing client expectations
  • Sales
  • Distributed money to cashiers at shift start, collected till contents at end-of- shift and arranged for secure storage of cash to prevent losses
  • Built rapport with new and existing customers to boost client retention.
  • Handled customer disputes and complaints by offering solutions aligned with company's best practices
  • Processed refunds and exchanges, documenting reasons for returns for audit and accounting purposes
  • Trained recruits on accounting procedures and company policies, instilling cash handling discipline to minimise losses or client complaints
  • Conducted regular performance evaluations for cashier team, providing constructive feedback to foster professional growth
  • Stayed updated on product specifications, availability and pricing to answer cashier and customer queries
  • Managed scheduling of breaks for checkout teams based on quieter periods and shift duration
  • Supervised team of cashiers, overseeing daily operations to maintain efficient service and customer satisfaction
  • Counted cash and vouchers at day-end within tills and self-service machines, placing in locked safes, in line with company regulations
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Handled escalated customer complaints with diplomacy, achieving resolutions that maintained high levels of customer satisfaction
  • Maintained up-to-date knowledge of store promotions, policies, and products to provide informed assistance to both customers and staff
  • Managed after sales duties
  • Efficiently organized emails, reports, and results for daily opening and closing
  • Managing Sales, Upt and Kpi.
  • Devised successful sales pitches for significant conversion rates.

Sales advisor

Dolce & Gabbana
Bicester, Oxfordshire
07.2022 - 12.2022
  • Delivered excellent customer service by addressing and resolving queries.
  • Boosted brand reputation with demonstration of product knowledge.
  • Suggested suitable products to customers for enhanced shopping experience.
  • Increased current product and service sales through knowledgeable customer advice.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Participated in team meetings contributing valuable ideas for sales improvement.
  • Managing UPT, Conversion Rate and KPI.
  • VIP, one to one and Traders Sales.


Cashier

Gucci
Bicester
08.2019 - 08.2021
  • Managed replenishment of supplies, bags, and materials at registers
  • Enhanced efficiency in till operations while managing cash and credit notes
  • Tax Free Operations for foreigner customer
  • Enhanced VIP client procedures
  • Optimized payment processes through the utilization of link-based methods
  • Implemented efficient administrative procedures and streamlined opening and closing systems
  • Optimized workflow for administrative tasks
  • Helped customers with specific item requests by answering questions and offering knowledgeable product advice
  • Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently
  • Assessed customer needs through clear communication, anticipating and responding appropriately to queries.

Cashier

Tory Burch
Bicester
11.2018 - 07.2019
  • Demonstrated expertise in product knowledge and pricing information
  • Sales, Traders.
  • Communicated product information to customers and effectively demonstrated features and benefits, Sales
  • Packed purchased items properly to prevent damage to delicate products
  • Worked closely with front-of-house staff to facilitate positive customer experiences
  • Assessed customer needs through clear communication, anticipating and responding appropriately to queries
  • Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume
  • Maintained high productivity by efficiently processing cash, credit and debit payments.

Education

Diploma of Higher Education - Psicology

Diploma Liceo Socio Psico Pedagogico
09.1999 - 06.2004

Rome Italy Stage: Marketing&Communication Training course about : customer service skills communication marketing sector administration management skills - undefined

Under Graduation - Business and Management

Canterbury Christ Church University
01.2023 -

Skills

  • Senior Sales Skills
  • Team worker
  • Time management
  • Good in Operations
  • Reliable
  • Staff supervision
  • Admin skills
  • Cash handling accuracy
  • Opening and closing procedures
  • Purchasing procedures
  • CRM software proficiency
  • Administrative Skills
  • Receptionist skills
  • VIP client consultant
  • Problem solver
  • Product knowledge

Languages

Italian
English
Spanish

Timeline

Under Graduation - Business and Management

Canterbury Christ Church University
01.2023 -

Cash desk Supervisor

Dolce & Gabbana
12.2022 - Current

Sales advisor

Dolce & Gabbana
07.2022 - 12.2022

Cashier

Gucci
08.2019 - 08.2021

Cashier

Tory Burch
11.2018 - 07.2019

Diploma of Higher Education - Psicology

Diploma Liceo Socio Psico Pedagogico
09.1999 - 06.2004

Rome Italy Stage: Marketing&Communication Training course about : customer service skills communication marketing sector administration management skills - undefined

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Salvatorica Dettori