Salvatore Dario Papa
Edinburgh,Midlothian
Summary
Italian native speaker, fluent in English and proficient.
After almost 10 years in retail and a couple of years around European skies as a flight attendant , switched to customer service. Thanks to all these experiences I've understood how much a positive attitude and a friendly voice can impact someone else's day.
Currently working in recruitment , after all, what's a better way to help someone than helping them with their dream job?
Overview
14
14
years of professional experience
Work history
Recruitment Specialist
Hudson RPO
Edinburgh
09.2022 - Current
- As an RPO Recruiter, working fully embedded with clients, tailoring my role to different solutions and needs
- Working with international clients such as Primark , Adare Pharma Solutions , Toyota Motor Europe , 2 Sisters Food Group
- Provided end-to-end recruitment for Adare Pharma Solutions , recruiting for entry-level positions up to Director level
- Providing sourcing capabilities for Toyota Motor Europe, finding passive candidates for interns up to manager positions
- Managing different levels of stakeholders across different countries and time zones
- Using different Applicant Tracking Systems (Taleo, Workable, ICIMS...) to handle requisitions and candidate pipelines
- Sourcing passive candidates using different tools and job boards (Google X-Ray search, Indeed.com, Linkedin , SeekOut ...)
- Planning and executing screening calls and interviews
- Planning and conducting briefing and alignment meetings with different stakeholders, from other recruiters to HR representatives, from Hiring Managers to VP's
- Working on Talent Intelligence and Market Intelligence projects using different platforms ( SeekOut , Indeed , Horsefly. ..) to find relevant data and present findings to different stakeholders to drive strategic decisions
- Writing and posting job ads for different job boards.
Recruitment Resourcer
Toyota Motor Europe via Hudson RPO
Edinburgh
05.2023 - Current
- Embedded as a Talent Sourcer for Toyota's pan-European operations.
Talent Acquisition Specialist
Adare Pharma Solutions via Hudson RPO
Edinburgh
12.2022 - 08.2024
- Following end-to-end recruitment for Adare Pharma Solutions Italian sites.
Customer Service Representative
Scottish Widows
Edinburgh
01.2022 - 08.2024
- Handling high volumes of customer requests over the phone in the workplace pension department
- Achieved proficiency in different systems (AS400 Mainframe, Pega) and digital tools
- Solving queries varying from changes in personal details to changes in investment
- Worked on a pilot project to test new, web-based business software
- Keeping accurate records of all interactions in the dedicated system
- Taking ownership by scheduling call backs and follow-ups.
Flight Attendant
Ryanair
11.2019 - 08.2024
- Working as a cabin crew to ensure the safety of the passengers, the crew and the aircraft
- Trained in first aid and firefighting
- Ensuring safety and security procedures are followed
- Delivered in flight sales using upselling and cross-selling techniques.
Retail Associate
Centro TIM - 4G RETAIL SRL
12.2012 - 08.2019
- Providing customer assistance for the shop floor
- Handling inventory and stock operation
- Managing returns, changes to phone plans, and activation of finance products
- Used cross-selling and upselling techniques
- Cashier operation, cash handling
- Activating sim card plans and phone contracts.
Retail Associate
GameStop
09.2011 - 11.2012
- Providing customer assistance for the shop floor
- Handling inventory and stock for shop
- Managing returns, changes, and activation of finance products
- Using cross-selling and upselling techniques
- Managing pre-owned products area
- Cashier operation, cash handling.
Retail Associate
Saturn Catania
03.2010 - 06.2011
- Provided customer assistance for the shop floor
- Working in several departments (Home Entertainment, Tv, Hi-fi..)
- Handling inventory and stock operation for assigned department
- Managing returns, changes, and activation of finance products
- Using cross-selling and upselling techniques
- Managing pre-owned products area.
Education
Bachelor of Arts - Communication Science
04.2001 -
Classical Studies / Humanities -
Skills
- Boolean Search
- Indeed
- Taleo
- Workable
- ICIMS
- SeekOut
- Horsefly
- Phone Etiquette
- Stakeholder Management
- Screening Resume
- Intercultural Communication
- Retail Operation
- Customer Service
- Job portal management
- Candidate management
- End-to-end recruitment
Languages
Italian
Native
English
Advanced (C1)
Timeline
Recruitment Resourcer - Toyota Motor Europe via Hudson RPO
05.2023 - Current
Talent Acquisition Specialist - Adare Pharma Solutions via Hudson RPO
12.2022 - 08.2024
Recruitment Specialist - Hudson RPO
09.2022 - Current
Customer Service Representative - Scottish Widows
01.2022 - 08.2024
Flight Attendant - Ryanair
11.2019 - 08.2024
Retail Associate - Centro TIM - 4G RETAIL SRL
12.2012 - 08.2019
Retail Associate - GameStop
09.2011 - 11.2012
Retail Associate - Saturn Catania
03.2010 - 06.2011
Università di Catania - Bachelor of Arts, Communication Science
04.2001 -
Liceo Classico Statale "N.Spedalieri" di Catania - Classical Studies / Humanities,
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