Salvatore Di Giorgio

• Administered site diary with comprehensive visitor, meeting and incident logs.
• Delivered inductions and toolbox talks to achieve efficient team performance.
• Managed and led team + contractors to continuously achieve and exceed KPI targets.
• Kept workforce in compliance with operational standards and safety regulations by closely monitoring activities.
• Raising and managing PO
• Rota and Holiday planning
• Recruiting
• Learning and Development for Team Members
• Managing Contractors such as Cleaning Team / Maintenance / IT
• Responsible for the Digitalization of heritage procedures within the department.
• Office refurbishment projects
• Office Management duties

Administer control over various activities such as opening of the flagship building and facilitating personnel returning to work. Steer optimum management of several key functions, including instructing the facilities team to maintain the cleanliness of all areas, Coordinating maintenance jobs, mapping and delivery of department procedures and team management.

• Participating in the pre-opening and opening procedures of the flagship building of BT
• Mapping, applying and delivery of all Standard Operation Procedures related to the Customer Experience departments such as Reception, Internal floor management and events.
• Daily operation meetings with different HoD’s to guarantee the smooth running of the operations
• Developing engagement program within “The Better Workplace program”
• Proactively looking for opportunities where to improve the overall service delivery
• Monitoring and supervising the personal project assigned to Team members
• Recruitment
• Rota planning
• Team Management and mid/end of year reviews.

• Facility H&S
• Co-ordinate and lead the Facilities team to cover all areas of responsibility.
• Conducting daily site walk-thru analysing areas that need improving.
• Ensures corrective actions are completed in a reasonable timeframe - Cleaning / Maintenance issues / IT
• Develop and maintain excellent relations with staff.
• Conduct Weekly / Monthly workplace checklists.
• Coordinate office moves.
• Work closely with IT / AV departments in order to keep up-to-date equipment and facility.
• Covid-19 Champion: ensure the workplace is safe and meets the standards in terms of health & Safety in line with the government rules on Covid-19
• Responsible of Induction of New Hires
• Responsible for the communication with Leavers in order to retrieve Firm Assets- Constantly looking for areas of improvement in the service provided.

• Receptionist Supervisor ( Deloitte - London 2018 - 2019)
• Manager on Duty / Front Desk Supervisor (The London Marriott Grosvenor Square - London, 2015 - 2018)
• Duty Manager ( Milan Marriott Hotel, Milan - 2013 - 2015)