Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saloni Gurung

London,UK

Summary

Organized and adaptable professional skilled in inspiring, leading and developing high-achieving teams. Plans and coordinates activity tactically to meet operational targets. Leads by example to promote positive, productive working and customer environments. Passionately looking forward to work as a pick shift leader, I assure an expertise in documentation and data entry, customer service, and communication. Proficient in technology and software, including CRM systems, MS Office, and DocuSign. Demonstrates strong team collaboration, adaptive team playing abilities, and a commitment to maintaining team standards. Possesses excellent mathematical and analytical skills, with a proven track record in product shelving and organisation. Dedicated to fostering positive customer relationships and enhancing operational efficiency. Reputation for hard work, punctuality and willingness to learn new things.

Overview

2026
2026
years of professional experience
2023
2023
years of post-secondary education

Work History

Tesco Colleague - Ambient

Tesco
Greenford, United Kingdom
10 2023 - Current
  • Organised goods to clearly display labels, prices and features.
  • Arranged products to visual merchandising plans.
  • Reported delivery damages to senior staff for quick resolution.
  • Relocated misplaced stock to correct shelf.
  • Unpacked and processed deliveries quickly to maximise available goods.
  • Arranged items in order of use-by dates to reduce stock waste.
  • Faced-up shelves for customers to easily identify products.

Customer Support Officer

Active Mortgage and Finance
Kathmandu, Nepal
09 2022 - 08 2023
  • Prepared documentation on loan repayment feasibility.
  • Interviewed customers to assess current and projected financial positions.
  • Managed over 20 customer calls per day regarding fixed rates expiry and rate fluctuations.
  • Completed documentation for lines of credit and loans on behalf of customers.
  • Evaluated client credit check outcomes to provide complete financial advice.
  • Updated client records with successful credit and loan applications.
  • Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
  • Issued official approval and rejection notices within allowable limits and in line with institutional risk profiles.
  • Prompted customers with overdue payments to avoid penalties.
  • Monitored financial markets to recommend suitable client products.

Education

MBA International Business - Business & Management

University of Greenwich
09/2023 -

BBA - Business & Management

Kathmandu University School of Management
08/2018 - 08.2022

Skills

  • Reliable and adaptive team player
  • Leadership
  • Documentation and data entry
  • Customer service and communication
  • Technology and software proficiency (CRM, MS Office, DocuSign)
  • Team standards & collaboration
  • Customer relationships
  • Mathematical and analytical skills
  • Product shelving
  • Product organisation


Languages

English
Advanced (C1)
Hindi
Advanced
Nepali
Native

Timeline

Tesco Colleague - Ambient

Tesco
10 2023 - Current

Customer Support Officer

Active Mortgage and Finance
09 2022 - 08 2023

MBA International Business - Business & Management

University of Greenwich
09/2023 -

BBA - Business & Management

Kathmandu University School of Management
08/2018 - 08.2022
Saloni Gurung