Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Salman Faris Vayalil Harries

London,ENG

Summary

Dynamic Reception Manager at Kaz Hotel Ltd, adept at optimizing room occupancy and enhancing customer satisfaction through effective front desk operations and team collaboration. Skilled in hotel management software and conflict resolution, I consistently exceeded performance metrics while fostering a welcoming atmosphere and streamlining processes for improved guest relations.

Offering excellent communication skills and talent for creating welcoming and efficient front office environment, ready to learn and grow in this setting. Brings ability to quickly grasp office management systems and procedures, coupled with proficiency in multitasking and problem-solving. Ready to use and develop organizational and interpersonal skills in [Desired Position] role.

Developed strong organizational and multitasking abilities in customer-focused environment, ensuring seamless front office operations. Proven strengths in communication and team collaboration, consistently enhancing guest satisfaction and operational efficiency. Seeking to transition into new field where these skills will drive success and foster positive impact.

Personable and organized, with natural ability to create welcoming atmosphere and efficiently manage front office operations. Knowledgeable in handling multi-line phone systems and scheduling software, along with managing visitor logs and coordinating meetings. Dedicated to enhancing guest experiences and ensuring smooth day-to-day operations.

Overview

2
2
years of professional experience

Work History

Reception Manager

Kaz Hotel Ltd
04.2023 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Demonstrated adaptability during peak seasons or staffing shortages by stepping into various roles as needed to maintain smooth operations at the front desk.
  • Optimized room occupancy rates by closely monitoring reservations and coordinating with housekeeping to ensure timely room availability.
  • Maintained accurate records of guest information, billing details, and reservation data using hotel management software systems.
  • Contributed to marketing efforts by analyzing guest feedback data and sharing insights on potential areas of improvement or promotional opportunities.
  • Consistently met or exceeded performance metrics related to customer satisfaction, revenue generation, and team collaboration efforts.
  • Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
  • Coordinated group bookings efficiently, working closely with event planners to tailor packages that met client-specific requirements.
  • Fostered a welcoming atmosphere for guests upon arrival by maintaining a clean reception area and ensuring prompt assistance from staff members when needed.

Education

Master of Science - International Business Management

UNIVERSITY OF EAST LONDON
London, United Kingdom
01-2024

Bachelor of Arts - Accounting And Finance

K.M.M COLLEDGE , KERALA
INDIA
03-2018

Skills

  • Appointment scheduling
  • Client communication
  • Hotel management software
  • Record keeping
  • Revenue management
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Time management
  • Front desk operations
  • Guest relations
  • Problem solving
  • Customer service focus
  • Staff training and development
  • Strong leadership
  • Teamwork

Languages

English

Timeline

Reception Manager

Kaz Hotel Ltd
04.2023 - Current

Master of Science - International Business Management

UNIVERSITY OF EAST LONDON

Bachelor of Arts - Accounting And Finance

K.M.M COLLEDGE , KERALA
Salman Faris Vayalil Harries