Salman Mustafa

• Managed daily operations, staff rotas, stock levels, and supplier coordination
• Ensured strict health, safety, and cleanliness standards
• Supervised and motivated staff to meet service and performance expectations
• Achieved 16% sales growth within 6 months through improved operations and customer service
• Handled inventory control, cash handling, and customer issue resolution

(Highly transferable people-management and operational skills relevant to warehouse supervision)

Progressed through multiple leadership and operational roles within one of the world’s largest logistics operations.

Key Responsibilities & Achievements:

• Supervised warehouse associates and drivers during high-volume shifts, ensuring productivity, safety, and service targets were met
• Acted as Step-Up Warehouse Manager for one year, supporting full site operations and shift planning
• Managed daily briefings, workload allocation, and real-time performance monitoring
• Oversaw yard operations, dock flow, and driver coordination as Yard Manager
• Trained and mentored new associates and drivers, improving on-boarding efficiency and performance
• Monitored KPIs, attendance, and workflow data to support operational decision-making
• Ensured compliance with health & safety standards and Amazon operating procedures
• Identified and resolved process issues, contributing to continuous improvement

• Managed high-volume enquiries and operational workflows
• Maintained accurate records, reports, and analytical spreadsheets
• Supported cross-functional teams and improved process efficiency
• Used SAP systems to track and manage operational data

• Secured position within Fraud Investigation Service department, commencing training as Authorized Officer.
• Fraud Investigators usually perform many of the following tasks:
• Investigating allegations of fraud.
• Conducting witness interviews.
• Gathering evidence.
• Organizing workloads.
• Producing reports.

• Recruited to enhance delivery of first-class customer service within a dynamic team.
• Promoted to supervisory position in 2010 and advanced to Assistant Manager in 2015.
• Forged and maintained strong relationships with internal and external stakeholders for service excellence.
• Managed stock oversight and collaborated with suppliers to ensure optimal inventory levels.
• Resolved concerns and complaints with tact and diplomacy, maintaining customer satisfaction.
• Responded positively to pressure in a fast-paced work environment.
• Identified and implemented improvements that enhanced internal efficiency and customer experience.
• Facilitated timely completion of ad hoc administrative tasks.