Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Salman Altaie

Salman Altaie

Customer Service & Retail Professional
Surbiton

Summary

Professional summary:

Adaptable, proactive, and reliable professional with hands-on experience across retail, hospitality, customer service, and administrative environments. Known for delivering exceptional customer experiences, managing multiple tasks efficiently, and contributing effectively in fast-paced team settings. Demonstrates strong problem-solving abilities, attention to detail, and leadership potential, with a consistent track record of reliability, punctuality, and professionalism. Skilled at learning quickly, optimizing workflows, and supporting colleagues, making a positive impact from day one. Seeking opportunities in retail, hospitality, apprenticeships, or entry-level professional roles to apply skills, grow, and contribute meaningfully to a team.

Overview

2
2
years of professional experience
1
1
Language

Work History

Front of House & Customer Service Associate

Nando’s
03.2024 - Current

Key Achievements & Skills:

  • Delivered exceptional customer service, receiving consistently positive feedback.
  • Accurately handled cash, card, and digital transactions for 50+ customers per shift.
  • Assisted in food preparation, presentation, and hygiene compliance, passing all internal audits.
  • Managed stock and inventory, reducing waste by 10–15%.
  • Promoted menu items, contributing to a 10% increase in average customer spend.
  • Trained and mentored new staff, demonstrating leadership and teamwork.
  • Optimized shift workflows, reducing wait times by 20%.
  • Recognized for reliability, punctuality, and proactive contribution to team success.

Apprentice Gas & Plumbing Assistant

K-Way Services Ltd
02.2024 - 05.2024

Key Achievements & Skills:

  • Developed problem-solving, attention to detail, and efficiency while assisting engineers.
  • Demonstrated initiative, reliability, and professionalism, contributing proactively to daily tasks.
  • Assisted in preparing and handling equipment safely, following strict safety protocols with zero incidents.
  • Strengthened teamwork, communication, and organizational skills in a professional environment.
  • Gained hands-on experience with trade tools and materials, including pipework, seals, and fittings.
  • Supported plumbing and gas system tasks, developing practical technical knowledge.


Office & Customer Service Assistant

Surrey County Council
06.2023 - 09.2023

Key Achievements & Skills:

  • Collaborated on projects with staff and council members, contributing to the timely completion of initiatives.
  • Communicated professionally with colleagues and the public, enhancing interpersonal and client-facing skills.
  • Assisted with scheduling, task management, and project coordination, ensuring deadlines were consistently met.
  • Developed organizational skills, multitasking ability, and attention to detail under pressure.
  • Supported administrative and operational tasks, including report preparation and process documentation.
  • Demonstrated initiative, reliability, and professionalism, earning recognition from supervisors.
  • Gained experience in public service operations, providing transferable skills for administrative, office, or customer service roles.

Education

BTEC Level 3 Business Extended Diploma - Business

Kingston College
Kingston Upon Thames
05-2025

Plumbing: Level 2 City & Guilds Diploma - Plumbing And Gas Engineering

Nescot
Epsom
04.2001 -

Skills

Customer Service Excellence – delivered consistently positive feedback in hospitality and public-facing roles

Accomplishments

  • Reduced stock waste by 10–15% at Nando’s through careful monitoring and inventory management
  • Consistently received positive customer feedback, contributing to high customer satisfaction
  • Achieved highest predicted grade profile (DDD) in BTEC Level 3 Business Extended Diploma
  • Trained and mentored new staff, improving team efficiency and workflow
  • Supported workflow improvements, reducing average customer wait times by 20%

Timeline

Front of House & Customer Service Associate

Nando’s
03.2024 - Current

Apprentice Gas & Plumbing Assistant

K-Way Services Ltd
02.2024 - 05.2024

Office & Customer Service Assistant

Surrey County Council
06.2023 - 09.2023

Plumbing: Level 2 City & Guilds Diploma - Plumbing And Gas Engineering

Nescot
04.2001 -

BTEC Level 3 Business Extended Diploma - Business

Kingston College
Salman AltaieCustomer Service & Retail Professional