Salma Abdu Lawan
Lekki
Summary
Strategic Supervisor with expertise prioritizing projects, planing workflow and managing employees to achieve operational goals. Resourceful individual with over 10 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision making skills.
Overview
13
13
years of professional experience
Work History
Passenger Service Supervisor
Nigerian Aviation Handling Company - Egypt Air Operations
Ikeja
07.2017 - Current
- Trained and motivated employees to provide exceptional passenger care and support.
- Processed information quickly to take immediate action during unexpected or serious situations.
- Managed team member schedules and work assignments.
- Monitored security and maintained operational protocols.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Passenger Service Officer
Nigerian Aviation Handling Company - Emirates Flight Operations
Ikeja
09.2009 - 07.2017
- Created and maintained detailed PAX database to develop promotional sales.
- Oversaw ticketing, gate and ramp services.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Announced flight status updates and information about gate changes over PA system.
- Managed team member schedules and work assignments.
- Tagged baggage and routed to appropriate location for loading and screening.
Education
IMBA - Strategic Leadership And Management
University of Illinois At Urbana-Champaign
Urbana-Champaign, Illinois08.2018
Bachelor of Science - Chemistry
Bayero University
Kano, Nigeria07.2003
Skills
- Flight Schedule Coordination
- Flight Plan Development
- Information Assurance
- Analytical Skills
- Customer Experience
- Providing Feedback
- Communications Management
- Filing Systems
- Team Leadership Strengths
Languages
English - Native Speaker
Hausa - Native Speaker
Arabic - Working Knowledge
Hobbies
Reading, Travelling, Cooking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Passenger Service Supervisor
Nigerian Aviation Handling Company - Egypt Air Operations
07.2017 - Current
Passenger Service Officer
Nigerian Aviation Handling Company - Emirates Flight Operations
09.2009 - 07.2017
IMBA - Strategic Leadership And Management
University of Illinois At Urbana-Champaign
Bachelor of Science - Chemistry
Bayero University
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