Summary
Overview
Work history
Education
Work Experience
Timeline
Generic

Salma Osman

London,Brent

Summary

I am a motivated and friendly professional who enjoys working with people and making a positive impact in any environment. I am confident in handling challenges, staying organised, and bringing a positive attitude to everything I do. Through my work experience, I have developed strong communication, teamwork, and problem-solving skills. I’m eager to keep learning, take on new responsibilities, and continue building my confidence and leadership abilities.

Overview

3
3
years of professional experience

Work history

Retail sales associate

Fenwick
London
2024.06 - 2024.12
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.
  • Participated in staff meetings contributing valuable insights for improvement.
  • Dealt with returns, ensuring customer satisfaction.
  • Assisted in visual merchandising, improving shop floor appeal.
  • Collaborated with team members for efficient store operations.

Retail sales associate

Wilko
London
2023.07 - 2023.11
  • Promoted loyalty schemes to customers, enhancing brand loyalty.
  • Supported marketing initiatives by setting up promotional displays.
  • Contributed to sales targets through active promotion of products.
  • Collaborated with team members for efficient store operations.
  • Facilitated smooth checkout process, reducing wait times for customers.

Cafe Assistant

Petite Cafe
London
2022.05 - 2023.04
  • Delivered excellent customer service with thorough product knowledge
  • Improved customer satisfaction by always maintaining a friendly and positive attitude.
  • Communicated effectively with team members, resulting in smooth operations.
  • Worked closely with other staff members, fostering a cooperative work environment.
  • Enhanced cafe atmosphere with attention to cleanliness and decoration details.

Education

GCSEs -

-
09/2017 - 06/2022

A-Levels -

-
09/2022 - 06/2024

Higher Education -

SOAS University of London
09/2025 - 06/2028

Work Experience

All Abroad Charity Shop
- Supported daily shop operations while engaging with customers in a friendly and professional manner
- Learned about the charity’s fundraising initiatives and how retail supports charitable causes


Future Leaders Programme
- Completed bi-weekly sessions discussing social and community issues
- Developed teamwork, leadership, and communication skills through group activities and projects
- Collaborated with peers to design and present solutions to societal challenges


Connect Futures
- Assisted with filming and production for a community project
- Built confidence and improved communication skills while collaborating with a diverse team


Church Road Youth Centre
- Contributed to discussions and activities supporting the development of the youth centre
- Collaborated with community members to identify local needs and create youth-focused initiatives


Taylor Bennett Programme
- Completed an intensive week-long programme exploring careers in communications and PR
- Attended seminars led by major organisations, including EE, and developed networking and professional skills

Learning Connected Internship - Fundraising Assistant

 - Conducted targeted research to identify and evaluate 10 potential NGO partners aligned with organisational goals, supporting outreach and partnership development

 - Contributed to the drafting of 3 grant applications, ensuring proposals were clear, persuasive, and aligned with funder priorities

 - Developed fundraising and communications materials, including newsletters, social media content, and email campaigns, to enhance audience engagement and visibility

 - Collaborated with team members to support campaign delivery, ensuring deadlines were met and messaging remained consistent across platforms

SOAS Social Impact Fellowship

 - Designed and conducted qualitative research, including interviews with 10 participants, exploring the experiences of underrepresented youth in the creative industry

 - Analysed findings to identify key themes, barriers, and opportunities, translating insights into a clear and structured narrative

 - Produced a professional written brief for a partner organisation, presenting actionable recommendations to inform real-world initiatives

Timeline

Retail sales associate

Fenwick
2024.06 - 2024.12

Retail sales associate

Wilko
2023.07 - 2023.11

Cafe Assistant

Petite Cafe
2022.05 - 2023.04

GCSEs -

-
09/2017 - 06/2022

A-Levels -

-
09/2022 - 06/2024

Higher Education -

SOAS University of London
09/2025 - 06/2028
Salma Osman