Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Custom
Affiliations
References
Timeline
Generic

Salma Kidy

Leicester,United Kingdom

Summary

I am a highly organised individual with great communication and interpersonal skills and enjoy working independently as well as in a team interacting and liaising with people at all levels. Working for Sainsbury's has enabled me to gain a lot of customer service experience (first and second line) and product knowledge. Having started as Customer Services Advisor and then progressing to a Customer Supervisor followed by the role of Health & Beauty Supervisor, running and managing the Beauty department, supporting customers with their skincare and makeup requirements with an overall focus on giving the customer a really great experience. I have also under taken webinars and supervised new product range promotions within the store, together with the management of the Beauty department, including stock replenishment, deliveries, tidiness and sales. Being a Community Champion for the store has also further developed my skills working with charities, organisations and schools. Currently, working for Entertainer has enabled me to gain a lot more merchandising experience, implementing various planograms in many different stores within strict timelines and given me the ability to analyse complex situations and devise long-term strategies influencing the success of the business.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Field supervisor at Entertainer

The Entertainer
Loughborough, Leicestershire
05.2024 - Current
  • Working with the store Manager and the store staff to increase customer awareness and sales
  • Negotiating increased promotional space for key products to maximise in store visibility
  • Communicate effectively using different methods to ensure key messages are understood
  • Merchandising - Planograms, Gaps and Replenishment
  • Team leader cover for annual leave
  • Resolved on-site conflicts promptly, maintaining harmonious work relations.
  • Ensured project completion on time by efficiently managing field operations.
  • Managed and maintained accurate inventory records; avoided stock shortages.

Merchandiser

EXPD8
Leicester, United Kingdom
03.2023 - 09.2024
  • Merchandising in different stores such as Tescos, Morrison's, Asda and Sainsbury's
  • Setting the bays and fixtures according to the planogram and time allocation
  • Setting up of the make up stands to planogram hot spots and offers
  • Building friendly and professional relationships with store managers and colleagues so the work is carried out smoothly

H&B Customer Supervisor

Sainsbury's
Leicester
11.2018 - 06.2023
  • Point of Sales(PoS), Plinth Change and Merchandising including Security Tagging
  • Handling customers queries and complaints
  • Strong presentation skills and ability to effectively demonstrate solutions - Undertaking webinars for the introduction of new products in the store
  • Assisting customers with skincare and makeup recommendations
  • Managing stock ordering using a handheld devices
  • Coordinating deliveries and restocking inventory
  • Generating weekly schedules for work colleagues and other documents for the 'Store Board'
  • Store Community Champion - Building relationships and networking with Charities, Organisations and Schools
  • Providing Support and Assistance in other areas of the store when required

Lunchtime Supervisor

Kestrels Field Primary School
Leicester
04.2007 - 10.2012
  • Provided support to pupils during lunchtime and playtime, both indoors and outdoors
  • Handled minor injuries, resolved conflicts and engaged with children to create an enjoyable playtime experience
  • Additionally, assisted teachers in classrooms as needed

Education

ESOL- Intermediate - ESOL - Equivalent to GCSE Math and GCSE English

Leicester Adult Education College
09.2000 - 08.2003

NVQ 2 - Beauty Therapy

Leicester College
09.2004 - 07.2005

Skills

  • Ability to Work Under Pressure
  • Highly organized and efficient
  • Effective Time Management
  • Ability to Work in a Team
  • Customer Service

Languages

Portuguese

Personal Information

  • Place of birth: Mozambique
  • Date of birth: 06/29/78
  • Nationality: British

Custom

  • Painting - Abstract
  • Baking
  • Swimming and Cycling

Affiliations

  • Baking, Swimming, Walks

References

References available upon request.

Timeline

Field supervisor at Entertainer

The Entertainer
05.2024 - Current

Merchandiser

EXPD8
03.2023 - 09.2024

H&B Customer Supervisor

Sainsbury's
11.2018 - 06.2023

Lunchtime Supervisor

Kestrels Field Primary School
04.2007 - 10.2012

NVQ 2 - Beauty Therapy

Leicester College
09.2004 - 07.2005

ESOL- Intermediate - ESOL - Equivalent to GCSE Math and GCSE English

Leicester Adult Education College
09.2000 - 08.2003
Salma Kidy