Summary
Overview
Work History
Education
Skills
Custom
Languages
Certification
Timeline
Generic

SALMA KASSIM SAID

Northam,Nothamptonshire

Summary

Adaptable and driven individual with proven ability to manage tasks on time and communicate effectively. Self-motivated with strong organizational skills and attention to detail.

Good time management skills and able to work within a fast paced environment. Adept at multi-tasking, team player and managing projects.





Overview

19
19
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Administrator

DHL Supply Chain
Swan Valley, Northamptonshire
03.2024 - 02.2025
  • Analyzed and resolved complex resource management issues for optimized scheduling of colleagues.
  • Facilitated internal communications with clear and concise memos and bulletins.
  • Drafted periodic reports to inform upper management on KPIs and operational issues.
  • Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
  • Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
  • Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Oversaw database to maintain updated records and accuracy.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.

Senior office administrator

Kwale County Government
Kwale, Kwale, Kenya
08.2022 - 12.2023
  • Maintains office services by organizing office operations and procedures, controlling correspondence, designing filing systems
  • Handled correspondence, providing timely responses to all enquiries.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping..
  • Resolved customer queries promptly for improved client satisfaction.
  • Prepared reports meticulously for accurate record-keeping purposes.
  • Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
  • Created and submitted progress reports to upper management.
  • Streamlined office operations by implementing efficient administrative systems.

Treasurer and Administration Director

Diligence Development Party of Kenya
Nairobi, Kenya
05.2017 - 07.2022
  • Maintaining financial records of political party
  • Ensuring all members submitted their membership fees
  • Organizing party preliminaries and ensuring all candidates paper works are in order
  • Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems
  • Supervising administrative staff and volunteers
  • Represented political parties in external events organized by Office of Registrar of Political Parties of Kenya

Human Resources Administrator (Part-Time)

For You Cargo Limited
Mombasa
04.2011 - 12.2013
  • Managed office administration
  • Dealt with personnel in regard to human resource perspective
  • Supervised staff in charge of dealing with customer queries and complaints to ensure that clients are handled accordingly and their requests met
  • Participated in management meetings

Statistician and Risk Analyst

SGS Kenya Ltd-PvoC Department
Nairobi, Kenya
10.2005 - 03.2008
  • Compiled and analyzed data into various performance reports needed by both my Contract Manager and our partner Kenya Bureau of Standards KEBS
  • Created and maintained risk management system database, which is used both by KEBS and whole SGS network
  • Liaised with proper KEBS authorities for accurate observance of import eligibility as risk analyst
  • Prepared quality control report for regional (Africa), every month,this indicates if KPI (key performance indicators) are right on target or not and if so corrective action to be taken to achieve target
  • Scheduled internal audits, ensuring that corrective measures were carried out if and when necessary and finally reporting findings to Regional Quality coordinator
  • Responded to affiliates' queries on various aspects of program
  • Handled both customer queries and complaints through e-mail, over telephone, or in person
  • Guided new importers overall import process
  • Facilitated in survey of customer satisfaction by sending questioners to them and visiting some of main clients to get their take on performance and areas that needed to be improved on

Education

Certificate in Computer Programming- (C.C.P) - IT

Institute of Advanced Certification
Kenya
01.2005 - 12.2005

B.Sc. (Hons) - Statistics

Moi University
Eldoret, Kenya
01.1999 - 01.2004

Skills

  • Excellent written and verbal communication
  • Attention to Detail
  • Presentation skills
  • Self-motivation
  • Highly organized
  • Customer service excellence
  • Creative thinking
  • Microsoft Office Suite proficiency
  • Organization and prioritization
  • Discretion and confidentiality
  • Administration skills
  • Flexibility
  • Time efficiency
  • Time-management
  • Leadership skills

Custom

  • Proactive & Exceptional Customer Services
  • International Trade
  • ISO 9001:2000
  • Awareness Auditing
  • Managing HIV/AIDS in the workplace
  • Community-based first aid

Languages

English
Proficient (C2)
Swahili
Proficient (C2)
Arabic
Beginner

Certification

Proactive & Exceptional Customer Services

• International Trade

• ISO9001:2000

• Awareness Auditing

• Managing HIV/AIDS in the workplace.

• Community-based first aid.

Timeline

Administrator

DHL Supply Chain
03.2024 - 02.2025

Senior office administrator

Kwale County Government
08.2022 - 12.2023

Treasurer and Administration Director

Diligence Development Party of Kenya
05.2017 - 07.2022

Human Resources Administrator (Part-Time)

For You Cargo Limited
04.2011 - 12.2013

Statistician and Risk Analyst

SGS Kenya Ltd-PvoC Department
10.2005 - 03.2008

Certificate in Computer Programming- (C.C.P) - IT

Institute of Advanced Certification
01.2005 - 12.2005

B.Sc. (Hons) - Statistics

Moi University
01.1999 - 01.2004

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SALMA KASSIM SAID