Salma El Khalidi
London ,England
Summary
Energetic hospitality professional versed in communicating with guests to support seamless hotel operations. Works with team members to facilitate special requests and daily task management. Excellent issue resolution and rapport-building skills. Offers unparalleled patron support to drive satisfaction and loyalty.
Overview
4
4
years of professional experience
Work history
Restaurant hostess
Jak's Mayfair
London, England
2024.01 - Current
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Accurately took orders, making menu recommendations as appropriate.
- Advised on food and drink choices based on customer preferences.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
Restaurant hostess
Jak's Bar
London, england
2023.09 - 2024.01
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Answered phone calls and inquiries, providing information and assistance to callers.
- Provide excellent customer service and ensure customer satisfaction.
- Manage orders and serve food and beverages in a timely manner.
Hotel receptionist
Hotel Horizon
Montegranaro , Italy
2021.02 - 2023.07
- Scheduled and made reservations for guests using hotel and management software.
- Processed and provided clear, accurate receipts for guest payments.
- Collaborated with housekeeping and maintenance to address needs of guests.
- Greet guests and handle check-in/check-out procedures.
Cashier
Costco
Birmingham , england
2020.02 - 2020.11
- Helped customers to pack away shopping for improved customer experience.
- Checked customer ID when selling age-restricted items, following store policy.
- Advised alternative products to meet specific preferences or budgetary needs.
- Trained and mentored new cashiers and clerks in correct processes.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
Education
A-Levels - Tourism
ITET Carducci Galilei
Italy 09/2019 - 07/2024
International Business Management
Anglia Ruskin University
London 01/2024 -
Skills
- Attention to Detail: Meticulous attention to detail in performing duties such as order-taking, cash handling, and maintaining cleanliness to uphold quality standards and ensure accuracy
- Team Collaboration: Strong teamwork and collaboration skills, with the ability to work effectively with diverse teams to achieve common goals
- Organizational Skills: Strong organizational abilities to manage appointments, schedules, and administrative tasks
- Multitasking: Proven capability to handle multiple tasks simultaneously in a fast-paced environment, such as managing incoming calls, processing payments, and attending to customer needs concurrently
Languages
italian
Native
Arabic
Native
English
Fluent
Spanish
Upper intermediate
French
Intermediate
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Restaurant hostess
Jak's Mayfair
2024.01 - Current
Restaurant hostess
Jak's Bar
2023.09 - 2024.01
Hotel receptionist
Hotel Horizon
2021.02 - 2023.07
Cashier
Costco
2020.02 - 2020.11
A-Levels - Tourism
ITET Carducci Galilei
09/2019 - 07/2024
International Business Management
Anglia Ruskin University
01/2024 -