Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raqiya Ismail

Summary

I see myself as a well-organized professional equipped with varied experiences in customer facing roles. Im outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Being a friendly team player and dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Receptionist

Beauty Box
03.2024 - Current
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Kept reception area clean and neat to give visitors positive first impression.

Front of House

Chaiiwala
10.2021 - 02.2022
  • Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Arranged tables and chairs for special occasions and events.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Monitored food temperatures to comply with safety regulations.

Assistant

Pride Hair And Beauty Salon
03.2021 - 01.2022
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Greeted guests in with friendliness and professionalism.
  • Updated database of contacts and resources for company-wide distribution.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Created attractive displays to promote salon services and products.

Care Assistant

Olive Leaf Healthcare
10.2020 - 11.2020
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Education

TV And Film

Boomsatsuma
06.2023

Skills

  • Greeting and Seating Clients
  • Customer Service
  • Time Management
  • Active Listening
  • Customer Relationship Management (CRM)

Timeline

Receptionist

Beauty Box
03.2024 - Current

Front of House

Chaiiwala
10.2021 - 02.2022

Assistant

Pride Hair And Beauty Salon
03.2021 - 01.2022

Care Assistant

Olive Leaf Healthcare
10.2020 - 11.2020

TV And Film

Boomsatsuma

Similar Profiles

CREATE PROFILE
Raqiya Ismail