Sallyanne Backen
Cirencester,Gloucestershire
Summary
Accomplished financial professional with extensive experience in banking operations, regulatory compliance, and financial reporting. Demonstrates proficiency in time-bound task completion, tailoring financial advice, and effective communication with stakeholders. Skilled in invoicing, payment processing, data entry, and sales data analysis. Adept at month-end closings, bank statement reconciliation, and workflow management. Excel proficient with a strong understanding of Microsoft Teams and calendar management. Committed to delivering accurate financial reports and conducting thorough credit checks. Career goal: to leverage expertise in data administration and sales reporting to drive organisational success.
Overview
26
26
years of professional experience
Work History
Graphic Design Finance Administrator
Vistry Group
Cheltenham, Gloucestershire
01.2018 - 07.2025
- Collaborated with accounting team on end-of-year tax preparations, reducing calculation errors significantly.
- Implemented cost-saving measures, resulting in significant operational savings.
- Analysed department budgets to identify potential areas for cost reduction.
- Developed detailed financial forecasts for strategic planning purposes.
- Reconciled monthly bank statements, improving overall financial transparency.
- Negotiated terms with suppliers leading to better payment schedules.
- Handled invoicing procedures for improved cash flow management.
- Maintained accurate records of all company expenses, aiding budget management efforts.
- Processed invoices and payments, updating vendor and client accounts to reflect up-to-the-minute changes.
- Safeguarded financial data with strict adherence to data security and anti-fraud requirements.
- Generated financial reports and distributed to department teams and management personnel for review.
- Managed timely and accurate reporting of various financial transactions and information for detailed analysis.
- Identified areas for improvement and enhancements in financial processes and reporting mechanisms.
- Managed daily finance services for smooth business operations.
Mortgage & Protection Manager
HSBC UK
Swindon, Wiltshire
02.2015 - 04.2017
- Developed accurate sales forecasts for improved strategic planning.
- Piloted change management initiatives successfully improving organisational adaptability.
- Advised clients on optimal mortgage options for financial stability.
- Delivered exceptional customer service by understanding and addressing individual client needs.
- Resolved complex issues swiftly, minimising potential negative impacts on the business.
- Conducted in-depth risk assessments, ensuring responsible lending practices.
- Navigated challenging situations calmly resulting in effective problem resolution and positive outcomes.
- Coordinated meetings between various parties involved in mortgage transactions for streamlined communication.
- Liaised effectively with legal teams for smooth transaction completions.
- Demonstrated a comprehensive understanding of industry regulations in all dealings.
- Trained junior team members to improve overall performance levels.
- Assessed economic trends regularly to provide relevant advice to clients.
- Worked diligently towards achieving targets without compromising on quality or regulatory compliance.
- Managed a diverse portfolio of mortgages, maintaining high attention to detail.
- Streamlined processes to enhance efficiency within the team.
- Enhanced client retention rates by providing regular market updates and advice.
- Worked collaboratively with underwriters for accurate loan approvals.
- Fostered an environment of continuous learning amongst team members, encouraging knowledge sharing.
- Developed strong relationships with key stakeholders, improving business partnerships.
- Prioritised tasks efficiently during high-pressure periods, ensuring deadlines were met consistently.
- Analysed financial statements to identify client viability and risk.
- Met with applicants to collect information about personal histories, current loans and income.
- Completed documentation for lines of credit and loans on behalf of customers.
- Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
- Reviewed and submitted applications to management with recommendations.
Whole of Market Mortgage Broker
Total Mortgage Network (self employed)
Newport, Monmouthshire
01.2013 - 02.2015
- Coordinated with solicitors and estate agents for smooth transactions.
- Secured financial stability for clients by advising on suitable mortgage products.
- Prepared detailed reports on client's financial status, aiding informed decisions.
- Stayed abreast of changing regulations in the industry; ensured company compliance.
- Maintained up-to-date market knowledge, providing accurate advice to clients.
- Evaluated credit worthiness, ensuring sound financial decisions.
- Worked closely with underwriters to ensure timely approval of loans; increased customer satisfaction.
- Ensured regulatory compliance in all operations, maintaining professional standards.
- Negotiated favourable mortgage rates with lenders; saved money for clients.
- Liaised effectively between lenders and borrowers for efficient communication processes.
- Processed mortgage applications, expedited approvals.
- Assisted clients to understand complex mortgage terms, enhancing customer confidence.
- Achieved successful loan approvals with thorough application reviews.
- Facilitated stress-free property purchases through expert advice.
- Managed a diverse portfolio of mortgages; delivered personalised service.
- Provided tailored solutions to unique financial situations, improving client satisfaction rate.
- Developed strong client relationships for trust and satisfaction.
- Provided exceptional level of customer service at all stages of mortgage loan process.
- Adhered to all compliance guidelines for retail mortgage lending.
- Built outstanding relationships with clients through bespoke care and advice, going above and beyond to promote client loyalty and retention.
- Provided additional advice and guidance on buildings cover and life insurance.
- Assessed financial strength and credit-worthiness of clients, evaluating individual criteria to determine most appropriate product.
- Evaluated bespoke client needs to source products best suited to current financial circumstances.
- Consistently exceeded monthly sales targets using exceptional negotiation skills.
- Forged exceptional relationships with lenders and estate agents, aiding smooth-running property purchase proceedings.
- Generated leads through sales presentations and cold calling to build new business, increasing sales revenue.
- Met with applicants to collect information about personal histories, current loans and income.
- Built positive relationships with lenders to achieve optimal client deals.
- Conveyed terms and conditions to applicants to inform about loan rates, repayment requirements and potential actions in case of default.
Sales executive
Timberpride Ltd
Tetbury, Gloucestershire
11.2010 - 12.2012
- Implemented robust CRM systems that improved tracking of sales activities and client interactions.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
- Increased customer engagement by delivering high-quality product demonstrations.
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Crafted compelling pitches for securing high-value deals with clients.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Championed cross-selling initiatives to maximise sales volume and profit margins.
- Identified new business opportunities that enhanced growth potential of the company.
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Generated new leads and opportunities to maximise revenue.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Maintained contact with customers throughout sales and pre-delivery process.
- Understood customer needs to craft exceptional sales journeys.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Articulated product features and specifications in customer-centric language based on their priorities.
- Built rapport with new and existing customers to boost client retention.
- Provided customers with price information and handled financial transactions.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Produced sales and performance reports and delivered to senior management and stakeholders.
Senior Sales Consultant/Mortgage advisor
Nationwide B/Soc
Various, Various
01.2000 - 10.2010
- Responsible for selling financial products such as Mortgages and Insurance
- Achieved personal and branch sales targets
- Built and maintained customer relationships
- Data and information gathering and assessment
- Liaised with surveyors, accountants and internal departments
- Management of staff and business in the absence of the Branch Manager
- Generate and refer sales leads to other appropriate members of the sales team
- Remain aware and compliant of regulatory guidelines and legislation
- Training and observation of other team members in lead generation, procedures and policies
- Flexibility in the Branch, delivering various job responsibilities to cover absence and sickness
- Enhanced team morale through effective leadership and motivation.
- Coordinated product launches, generating significant interest.
- Boosted customer satisfaction with personalised care and follow-ups.
- Achieved targets consistently while working under tight deadlines.
- Monitored competitors' activities, staying ahead of industry trends.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
Education
Diploma of Higher Education - Event Management & International Tourism
University of Gloucestershire
Cheltenham 09.2005 - 07.2007
Financial Protection Planning R05 - Financial Protection Planning
Chartered Insurance Institute
03.2015 - 05.2015
Certificate in Mortgage Advice & Practice CeMAP - Mortgage Advice & Practice
Total Mortgage Network
03.2013 - 10.2013
NVQ Level 3 - Business and Finance
Cirencester College
Cirencester 04.2001 -
O'Levels - Various x 8
Stroud High School
Stroud, Gloucestershire 04.2001 -
Skills
- Time-Bound task completion
- Effective communication with stakeholders
- Invoicing experience
- Data Entry
- Regulatory compliance
- Results oriented
- Banking operations
- Data reporting
- Excel proficient
- Workflow management
- Microsoft Teams
- Calendar management
- Financial reports
- Data administration
Affiliations
- Running
- Fitness Classes
- Dog Walking
- Camping
Timeline
Graphic Design Finance Administrator
Vistry Group
01.2018 - 07.2025
Financial Protection Planning R05 - Financial Protection Planning
Chartered Insurance Institute
03.2015 - 05.2015
Mortgage & Protection Manager
HSBC UK
02.2015 - 04.2017
Certificate in Mortgage Advice & Practice CeMAP - Mortgage Advice & Practice
Total Mortgage Network
03.2013 - 10.2013
Whole of Market Mortgage Broker
Total Mortgage Network (self employed)
01.2013 - 02.2015
Sales executive
Timberpride Ltd
11.2010 - 12.2012
Diploma of Higher Education - Event Management & International Tourism
University of Gloucestershire
09.2005 - 07.2007
NVQ Level 3 - Business and Finance
Cirencester College
04.2001 -
O'Levels - Various x 8
Stroud High School
04.2001 -
Senior Sales Consultant/Mortgage advisor
Nationwide B/Soc
01.2000 - 10.2010
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