Sally Seignot

My current role is within a company that provides community based care. My job is to oversee the Care Needs Team. As new packages of care are taken on from the Local Authority or Privately we go out to the home to assess the needs of the individual, discuss their needs with them and family, write the care plan, complete risk assessments, liaise with Social Services, Occupational Therapists, GP's and out Care coordinating & Welfare teams to ensure a smooth transition of care.

• We then complete all reviews over a set time frame and attend Multi Disciplinary Team Meetings in order to re-assess the needs of the individual.

My role is a hybrid role, 3 days from home and 2 office based/out on assessments. I manage and oversee the workload for the team and cover a wide area, Bournemouth, Christchurch, Poole and all of Dorset.

Systems used:- PASS & CARAS

Training:- Safeguarding, Advanced Medication Training and all online training required in the care environment.

• Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
• Accurately assessed care needs of potential service users by conducting thorough pre- assessments.
• Raised awareness of service by liaising and maintaining partnerships with local community organisations.
• Ensured the delivery of quality, person-centred care
• Maintained financial effectiveness of service, ensuring staff costs were within commissioned hours budget.
• Constantly met care quality goals, ensuring optimal staffing levels and skill mix were achieved through effective rota management.
• Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.
• Developed and updated personalised care plans suitable for patient needs.

Systems used:- Nourish

Training:- all online care training including, Manual Handling, Epilepsy, First Aid, Understanding Autism, & Care Certificate.

• Managed the quality and accuracy of documents, and coordinated movements between different personnel and departments.
• Kept office operations running smoothly by providing effective leadership and administrative skills.
• Coordinated document movements, checked accuracy and maintained compliance with standard requirements.
• Created and submitted progress reports to upper management.

I started in care during the first lockdown. I thoroughly enjoy care work and quickly became a senior carer.

I then become office based, coordinating staff rotas, liaising with service users, their families, social workers, district nurses, occupational therapists and a variety of agencies to ensure quality of care. I am involved in writing care plans and setting up new packages of care.

The role involved having on-call responsibilities for all out of hours phone, staffing, rota issues, service user queries etc one night per week and every other weekend. This involves using a staff rota system called CARAS and online app for carers called PASS.

My role as Deputy Care Manager involved receiving the care plans from the local authority, setting up on our systems and then going out to meet the service user and their family within their homes so the package of care can be assessed. This is a great opportunity to meet the service user and them to meet me so that they have a point of contact within the company

I used to still go out into the community to have staff shadow me as part of the training processes. I found this gave me a chance to build rapport and relationship with the service users which is very useful when dealing with their needs and relaying information to social workers etc. I also used to recruit carers and arrange interviews.

• Worked within local communities to promote social awareness and care.
• Collaborated with health and welfare providers, boards and funding bodies on service provisions.
• Built and maintained helping relationships with elderly residents and their families.
• Maintained up-to-date knowledge of and enforced health and safety precautions in social care practices.
• Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
• Reviewed elderly residents' ability to take care of themselves and planned appropriate support.

I am committed to providing exceptional quality care. I am hard working and flexible in order to meet the needs of the business, often changing days, working hours, and staying late.

Attendance Manager Risca Community Comprehensive School I was responsible for monitoring, recording, analysing and supporting pupils with attendance. Working with Heads of Year, families, pupils, social services and the Education Welfare Team in accordance with data protection and Child protection procedures.

School Administrator Risca Community Comprehensive School CCBC , Newport, Newport

Main reception duties, answering and making calls, organising school trips, transport and payments, parent's evenings, processing invoices, updating student data, letters, emails, texts and first aid for pupils.

• Supported families, pupils and schools in addressing and improving attendance, enforcing relevant legislation as required.
• Identified and implemented innovative strategies for maintaining and growing school attendance.
• Offered advice and guidance at school attendance and family meetings to reduce absences in line with department targets.
• Kept detailed, accurate records for well-maintained care continuity between support staff.
• Maintained confidential case documentation in line with data protection regulations.
• Promoted independence and positive wellbeing when working with vulnerable adults and children.
• Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.

• Offered detailed advice on product and service benefits.
• Registered and updated accurate customer information on database.
• Established positive relationships with clients by going extra mile to build rapport.
• Recorded and processed customer data accurately.

Following this position I took a break to raise my children between 2005-2010

Dealing with the online shopping for Hamleys toy store, attending meetings in London, dealing with customer complaints and requests for parts.

Helping people with access to advice, funding information, courses and links to help setting in business.

• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Oversaw database to maintain updated records and accuracy.
• Collaborated with different departments to maintain positive rapport and smooth workflow.
• Liaised with customers to resolve enquiries, appointment requests and billing questions.
• I started off as the assistant processing officers checking time sheets for pay for home carers. I them became the person in charge of processing. I also worked in the office for Social Services processing invoices and claims from Nursing and Residential homes, dealing with budget monitoring for Nursery schools and general