Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Timeline
Generic

SALLY ROUSE

Chatham,Kent

Summary

Creative professional with extensive administrative experience. Proven ability to enhance team efficiency and productivity through proactive support and resourcefulness. Skilled in training and mentoring staff on various tasks and projects, ensuring high performance and collaboration. Strong organizational and communication skills, with expertise in schedule management, correspondence handling, and meeting coordination.

Overview

24
24
years of professional experience
2010
2010
years of post-secondary education

Work history

Garage Administrator/Bus Driver

Brighton & Hove Bus and Coach company
Brighton
10.2016 - 05.2025
  • Executed daily bus route operations from 05:30 to 10:00, followed by office tasks.
  • Facilitated appointment scheduling for operations manager through effective calendar management.
  • Handled incoming calls and directed them to appropriate departments for query resolution.
  • Addressed driver inquiries regarding uniforms and payroll with efficiency.
  • Managed all forms of correspondence, including emails and letters, ensuring timely responses.
  • Generated purchase invoices for supplies and maintenance services accurately.
  • Recorded cash and ETM data while processing discrepancies across three depots.
  • Collaborated with finance department to prepare accurate payroll reports.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Oversaw database to maintain updated records and accuracy.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Identified and implemented improvements to address and resolve office workflow inefficiencies.

Bus Driver

Stagecoach East
Cambridge, Cambs
05.2015 - 10.2016
  • Followed company policies strictly, upholding professional standards at all times.
  • Conducted pre-trip inspections of the bus to ensure roadworthiness.
  • Managed difficult situations calmly, creating a peaceful environment onboard.
  • Provided excellent customer service to passengers, ensuring a comfortable journey.
  • Ensured passenger safety by adhering to all traffic regulations.
  • Operated ticket machines correctly, guaranteeing accurate fare collection.
  • Assisted elderly or disabled passengers, promoting inclusivity and respect.

Forecourt Manageress

Granta Garage Filling Station
Linton, Cambridgeshire
02.2003 - 05.2015
  • Executed stock procurement and managed merchandise effectively.
  • Delivered exceptional customer service by addressing complaints and ensuring compliance with quality standards.
  • Enhanced staff retention and reduced turnover through consistent management and sensitivity to employee concerns.
  • Conducted interviews, appraisals, and performance reviews while organising training and development initiatives.
  • Performed P & L reporting, budget reconciliation, and financial planning to maximise profitability.
  • Facilitated training on new business ventures to ensure successful implementation and increased gross profit.
  • Analysed business trends for strategic planning to navigate seasonal challenges.
  • Motivated and managed team to achieve targets, boost sales, and enhance operational efficiency.
  • Promoted company values amongst the team to foster a positive work environment.

Debt Collector

Greenwood Personal Credit
Bury St Edmunds, Suffolk
01.2001 - 01.2003
  • Issued loans to clients while ensuring compliance with regulatory standards.
  • Collected payments for outstanding debts, enhancing cash flow.
  • Developed new business opportunities in local market to drive growth.
  • Reconciled weekly financial records to maintain accuracy and accountability.
  • Ensured accurate record-keeping with meticulous documentation of all collection activity.
  • Maintained confidentiality in handling sensitive financial information.
  • Identified potential risks before initiating collection actions through thorough assessment of debtor's financial situation.

Education

NVQ - Level 2 - Leadership

Work place Certificate
Cambridge, Cambridgeshire

GCSE's - English, French, Geography, Maths, Physical education, Sciences

Linton Village College
Cambridge, Cambridgeshire

GCSE's - Anatomy, Human development, Physiology, Psychology, Welfare in society

Cambridge Regional College

NVQ - Level 1 - Retail

Ofqual
Cambridge, Cambridgeshire

Skills

  • Sage and HMRC Payroll
  • Flow and Fuel POS
  • Microsoft Office Suite
  • Grampian/Trapeze systems
  • EP Morris and Arepo
  • Ticketer systems
  • Iproc Fusion
  • Discretion and confidentiality
  • Financial reporting

Custom

  • Mr Ryan Tanner, Operations Manager, Brighton & Hove Bus and Coach company, Whitehawk Bus Depot, Whitehawk, Brighton, ryan.tanner@buses.co.uk
  • Rosemary Blair, Assistant Operations Manager, Brighton & Hove Bus and Coach Company, Whitehawk Bus Depot, Whitehawk, Brighton, rosemary.blair@buses.co.uk

Affiliations

  • Wildlife photography

Timeline

Garage Administrator/Bus Driver

Brighton & Hove Bus and Coach company
10.2016 - 05.2025

Bus Driver

Stagecoach East
05.2015 - 10.2016

Forecourt Manageress

Granta Garage Filling Station
02.2003 - 05.2015

Debt Collector

Greenwood Personal Credit
01.2001 - 01.2003

NVQ - Level 2 - Leadership

Work place Certificate

GCSE's - English, French, Geography, Maths, Physical education, Sciences

Linton Village College

GCSE's - Anatomy, Human development, Physiology, Psychology, Welfare in society

Cambridge Regional College

NVQ - Level 1 - Retail

Ofqual

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SALLY ROUSE