Sally Power
Leeds,United Kingdom
Summary
Motivated professional with a strong focus on customer service and relationship management. Demonstrates excellent verbal and written communication skills, a confident telephone manner, and the ability to remain calm under pressure. Highly computer literate and adept at problem solving, with a proven ability to work effectively as part of a team and meet target-driven objectives. Committed to delivering exceptional results while fostering positive client interactions.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Owner ProPower Saddles - Saddle Retail & Fitting
Self Employed
Leeds, West Yorkshire
09.2016 - Current
- Mobile saddle fitter in the Equestrian world. Includes daily travel to livery yards/stables and working with horse/pony owners to supply and fit saddles.
- Established self employed own business established in 2016.
- Total responsibility for all aspects from booking appointments to handling money transactions and invoicing on Quickbooks.
- Sourcing, negotiating pricing and working with suppliers.
- Providing exceptional customer service, resulting in repeat client loyalty and retention.
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Researched market trends and consumer behaviour to support business decision-making.
- Built long-term relationships with customers and generated referrals from existing clients.
- Designed and supplied saddles to meet specific design requests of customers.
- Carried out day-to-day duties punctually, accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations professionally.
Account Manager
Quality Freight
Leeds, West Yorkshire
03.2019 - 12.2020
- Worked in a freight forwarding environment for a period of time as sustained an injury whilst working with horses.
- Selling Air Freight, Sea Freight and European Road Freight solutions to companies across Yorkshire.
- Delivered face-to-face presentations to potential clients, selling logistical solutions and securing new business partnerships.
- Established strong rapport with clients through regular communication via face-to-face meetings, telephone & email.
- Negotiated contracts to secure profitable deals with suppliers.
- Knowledge of Air & Sea freight to and from Worldwide locations and customs clearance procedures for cargo.
- Assured timely delivery of products and services to meet customer expectations.
- Proactive approach when problems have arisen to ensure swift resolution.
- KPI target driven both individual targets and customer service levels.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Built rapport with new and existing customers to boost client retention.
Sales Executive
Zenith Freight
Bradford, West Yorkshire
09.2014 - 09.2016
- Worked in a freight forwarding environment.
- Cold calling potential businesses and presenting our freight forwarding services and logistical solutions.
- Arranging appointments face-to-face to meet with potential and existing clients to present our service offering.
- Air freight cargo, Sea freight containers LCL & FCL Worldwide and European trailer freight to and from UK.
- Maintained an extensive knowledge of all products offered assisting in informative customer interaction.
- Identified existing business opportunities with growth potential.
- Managed client relationships from early stages of sales process through to post-sales.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Devised pitches and presentations targeted to client logistical needs for improved deal closing.
- Proactive approach when problems have arisen resulting in quick resolution.
Business Development Manager
Geodis Wilson UK
Leeds & Hull Branches, Yorkshire
04.2012 - 03.2016
- Worked for several years across two branches for Geodis Wilson Freight Forwarding based in the offices in Leeds and Hull and travelling to businesses around Yorkshire.
- Selling Air freight and ocean cargo services import and export from/to the UK.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Negotiated contracts with vendors to secure best possible pricing and terms.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Contacted and converted potential customers via telephone, email and in person meetings.
- Prepared and presented to potential clients.
- Proactive approach when problems have arisen ensuring prompt resolution.
- Managed to win 2 Sales Campaigns for new business to India & Dubai.
- KPI targetted.
Education
Master Saddle Fitting Consultant - Equine
Utrecht University
Holland 09.2015 - 09.2016
Certificate of Higher Education - English Literature
Bolton College
Bolton 01.2001 - 01.2003
A-Levels - English Literature, Sociology & Film Studies
Accrington & Rossendale College
Accrington 09.1995 - 07.1998
Skills
- Customer relationship management
- Confident telephone manner
- Excellent verbal and written communicator
- Problem Solving
- Highly computer literate
- Motivated team player
- Customer service focus
- Calm under pressure
- Target driven
- Business development
Affiliations
- Horse Riding
- Gym
- Paddle Boarding
- Reading
References
References available upon request.
Timeline
Account Manager
Quality Freight
03.2019 - 12.2020
Owner ProPower Saddles - Saddle Retail & Fitting
Self Employed
09.2016 - Current
Master Saddle Fitting Consultant - Equine
Utrecht University
09.2015 - 09.2016
Sales Executive
Zenith Freight
09.2014 - 09.2016
Business Development Manager
Geodis Wilson UK
04.2012 - 03.2016
Certificate of Higher Education - English Literature
Bolton College
01.2001 - 01.2003
A-Levels - English Literature, Sociology & Film Studies
Accrington & Rossendale College
09.1995 - 07.1998
Similar Profiles
DONNA MITCHELLDONNA MITCHELL
Support Worker at Self EmployedSupport Worker at Self Employed
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed
Mounaguru VisuvalingamMounaguru Visuvalingam
Technician at self employedTechnician at self employed
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed
Shubham PawarShubham Pawar
In-Store Assistant at Reliance Smart RetailIn-Store Assistant at Reliance Smart Retail