Sally Power
Leeds,United Kingdom
Summary
Motivated professional with a strong focus on customer service and relationship management. Demonstrates excellent verbal and written communication skills, a confident telephone manner, and the ability to remain calm under pressure. Highly computer literate and adept at problem solving, with a proven ability to work effectively as part of a team and meet target-driven objectives. Committed to delivering exceptional results while fostering positive client interactions.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Owner ProPower Saddles - Saddle Retail & Fitting
Self Employed
Leeds, West Yorkshire
2016.09 - Current
- Mobile saddle fitter in the Equestrian world. Includes daily travel to livery yards/stables and working with horse/pony owners to supply and fit saddles.
- Established self employed own business established in 2016.
- Total responsibility for all aspects from booking appointments to handling money transactions and invoicing on Quickbooks.
- Sourcing, negotiating pricing and working with suppliers.
- Providing exceptional customer service, resulting in repeat client loyalty and retention.
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Researched market trends and consumer behaviour to support business decision-making.
- Built long-term relationships with customers and generated referrals from existing clients.
- Designed and supplied saddles to meet specific design requests of customers.
- Carried out day-to-day duties punctually, accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations professionally.
Account Manager
Quality Freight
Leeds, West Yorkshire
2019.03 - 2020.12
- Worked in a freight forwarding environment for a period of time as sustained an injury whilst working with horses.
- Selling Air Freight, Sea Freight and European Road Freight solutions to companies across Yorkshire.
- Delivered face-to-face presentations to potential clients, selling logistical solutions and securing new business partnerships.
- Established strong rapport with clients through regular communication via face-to-face meetings, telephone & email.
- Negotiated contracts to secure profitable deals with suppliers.
- Knowledge of Air & Sea freight to and from Worldwide locations and customs clearance procedures for cargo.
- Assured timely delivery of products and services to meet customer expectations.
- Proactive approach when problems have arisen to ensure swift resolution.
- KPI target driven both individual targets and customer service levels.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Built rapport with new and existing customers to boost client retention.
Sales Executive
Zenith Freight
Bradford, West Yorkshire
2014.09 - 2016.09
- Worked in a freight forwarding environment.
- Cold calling potential businesses and presenting our freight forwarding services and logistical solutions.
- Arranging appointments face-to-face to meet with potential and existing clients to present our service offering.
- Air freight cargo, Sea freight containers LCL & FCL Worldwide and European trailer freight to and from UK.
- Maintained an extensive knowledge of all products offered assisting in informative customer interaction.
- Identified existing business opportunities with growth potential.
- Managed client relationships from early stages of sales process through to post-sales.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Devised pitches and presentations targeted to client logistical needs for improved deal closing.
- Proactive approach when problems have arisen resulting in quick resolution.
Business Development Manager
Geodis Wilson UK
Leeds & Hull Branches, Yorkshire
2012.04 - 2016.03
- Worked for several years across two branches for Geodis Wilson Freight Forwarding based in the offices in Leeds and Hull and travelling to businesses around Yorkshire.
- Selling Air freight and ocean cargo services import and export from/to the UK.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Negotiated contracts with vendors to secure best possible pricing and terms.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Contacted and converted potential customers via telephone, email and in person meetings.
- Prepared and presented to potential clients.
- Proactive approach when problems have arisen ensuring prompt resolution.
- Managed to win 2 Sales Campaigns for new business to India & Dubai.
- KPI targetted.
Education
Master Saddle Fitting Consultant - Equine
Utrecht University
Holland 2015.09 - 2016.09
Certificate of Higher Education - English Literature
Bolton College
Bolton 2001.01 - 2003.01
A-Levels - English Literature, Sociology & Film Studies
Accrington & Rossendale College
Accrington 1995.09 - 1998.07
Skills
- Customer relationship management
- Confident telephone manner
- Excellent verbal and written communicator
- Problem Solving
- Highly computer literate
- Motivated team player
- Customer service focus
- Calm under pressure
- Target driven
- Business development
Affiliations
- Horse Riding
- Gym
- Paddle Boarding
- Reading
References
References available upon request.
Timeline
Account Manager
Quality Freight
2019.03 - 2020.12
Owner ProPower Saddles - Saddle Retail & Fitting
Self Employed
2016.09 - Current
Master Saddle Fitting Consultant - Equine
Utrecht University
2015.09 - 2016.09
Sales Executive
Zenith Freight
2014.09 - 2016.09
Business Development Manager
Geodis Wilson UK
2012.04 - 2016.03
Certificate of Higher Education - English Literature
Bolton College
2001.01 - 2003.01
A-Levels - English Literature, Sociology & Film Studies
Accrington & Rossendale College
1995.09 - 1998.07