Sally Mcinnes

• Achieved sales targets consistently for 18 months, winning two awards for highest donated income in region.
• Successfully recruited and led a new team, transitioning volunteers to paid staff.
• Managed underperforming staff through effective training and retention strategies.
• Engaged with local community to generate sufficient donated stock for sales growth.
• Streamlined stock processes to ensure daily output of at least 500 items.
• Introduced sorting procedures to maintain quality standards and identify designer stock.
• Maintained high shop standards through regular merchandising and seasonal window displays.
• Ensured compliance with health and safety policies and procedures.
• Boosted overall sales performance through the implementation of effective merchandising strategies.
• Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
• Handled employee grievances promptly and fairly, maintaining morale within the workforce.
• Conducted regular staff appraisals for performance improvement opportunities identification,.
• Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.

• Streamlined operations of cash points to reduce wait times and improve service quality.
• Oversaw actions on registers following established company protocols.
• Promoted awareness of corporate social responsibility among staff members.
• Utilised available resources to manage stock displays and highlight best sellers.
• Maintained adequate stock levels to support sales objectives effectively.
• Collaborated with management to implement regular training for new hires.
• Developed daily staffing plans for breaks, registers, and fitting rooms.
• Conducted end-of-shift security checks as per company guidelines.
• Increased customer satisfaction with prompt resolution of complaints and queries.
• Improved store layout by regularly reorganising merchandise and display areas.
• Performed daily cash handling duties, ensuring accurate financial transactions at tills.
• Oversaw security measures to prevent theft or loss of merchandise.
• Coordinated staff rota for balanced workload and efficient store operations.
• Managed stock levels to maximise sales opportunities.
• Led by example in delivering exceptional service, increasing repeat custom.

• Utilised dispatch system to optimise resource allocation effectively.
• Delivered timely, customer-focused solutions while upholding professional brand standards.
• Maintained Helpdesk databases by documenting service user issues and appropriately closing requests.
• Managed emergency calls with a calm, friendly approach to ensure caller comfort.
• Operated under pressure with composure during critical situations.
• Responded promptly to calls, offering empathetic and professional service throughout interactions.
• Resolved customer queries and complaints swiftly, enhancing service reliability and efficiency.
• Prioritised calls based on urgency to align with service user needs.

• Opening the store at 530am and preparing for store opening daily tasks
• Stock control, KPIs and PL
• Always merchandising and maintaining a clean and well-presented store
• Newspaper and Magazines recall conducted daily.
• Lottery, Pay Point and Oyster checks done daily and all operations are correctly carried out.
• Excellent customer service and communication skills
• Till and cash operations
• Staff management
• Challenge 25 on Tobacco and Alcohol products
• Collect + services.
• Enforced health and safety standards resulting in a safe workplace.
• Maintained cleanliness standards throughout the store, promoting a pleasant shopping experience.
• Performed daily cash handling duties, ensuring accurate financial transactions at tills.

• Use of Auto cab & Ghost booking systems
• Taking customer bookings up to 500 per day increasing to over holiday periods
• Excellent telephone manners
• Telephone bookings
• Assisting customers with quotes and queries
• Filling in lost property forms and logging them
• Excellent customer service skills.
• Created and maintained incident and complaint log using Ghost software.
• Stay patient, calm and rational when dealing with difficult customer calls, asking for manager support when requested
• Took messages for staff in event of unanswered telephones when directing calls, relaying messages when appropriate.

• Produced monthly sales reports to update management on performance and profitability.

exceptional visual merchandising standards, maximising space utility and stock accessibility.

• Maintained cleanliness in shop conditions to support quality assurance efforts.
• Monitored stock levels for efficient purchasing decisions and consistent inventory management.
• Applied key performance metrics to identify opportunities for increased profit generation.
• Conducted team briefings to foster collaboration and boost employee motivation.
• Secured stock and cash donations from local businesses and community members.
• Oversaw volunteer recruitment, training, and risk assessment for all staff members.
• Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
• Monitored market trends closely for competitive advantage in pricing strategies,.
• Oversaw daily shop operations, ensuring smooth running of business activities.
• Conducted regular staff appraisals for performance improvement opportunities identification,.

• Processing stock
• Daily running of the store, health and safety, rotation of stock, van driver routes for bag drops
• Actioned stock takes, banking and administration.
• Maintaining shop standards and excellent customer service
• Recruited volunteers.
• Stocks take on new goods, conducting markdowns effectively.
• Merchandising shop windows.

• Receiving deliveries of up to eight hundred boxes a day
• Entered all stock onto the system and doing price mark downs.
• Freight book entries, stock adjustments, stock takes, health and safety officer.
• Managed a team of paid staff.
• Filled stock and merchandise display to accommodate new stock.
• Action gondola display effectively and operated tills.
• Cleaned and tidied storage areas to maintain health and safety standards.
• Coordinated with managerial teams in controlling inventory through stock control policies and accountability measures.
• Supervised deployment of sales orders and stock control, tracking usage and detecting shrinkage.