Accomplished professional with expertise in front desk management and guest services coordination, complemented by strong skills in food and beverage leadership and spa and massage therapy. Demonstrates proficiency in HR and administrative support, customer relationship management, and staff supervision. Adept at retail sales management with a proven track record of enhancing customer satisfaction through warm welcoming and tactful communication. Proficient in Microsoft Office, with a commitment to maintaining facility cleanliness and safety, supported by basic first aid certification. Career goal includes advancing into senior hospitality management roles to further leverage interpersonal rapport building skills.