Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Sally Mason

Sheffield

Summary

Accomplished professional with expertise in front desk management and guest services coordination, complemented by strong skills in food and beverage leadership and spa and massage therapy. Demonstrates proficiency in HR and administrative support, customer relationship management, and staff supervision. Adept at retail sales management with a proven track record of enhancing customer satisfaction through warm welcoming and tactful communication. Proficient in Microsoft Office, with a commitment to maintaining facility cleanliness and safety, supported by basic first aid certification. Career goal includes advancing into senior hospitality management roles to further leverage interpersonal rapport building skills.

Overview

2025
2025
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Food & Beverage Team Leader / Duty Manager

The Garrison
Sheffield
  • Lead F&B team during busy service periods, ensuring smooth operations and excellent guest experiences
  • Regularly step in as Duty Manager, overseeing venue when senior leadership is off-site
  • Support shift planning, handle escalations, and keep team morale high
  • Resolved customer complaints promptly to maintain high service standards.
  • Improved customer satisfaction with regular staff trainings on effective communication.
  • Managed inventory levels to prevent stock shortages or wastages.

Spa Receptionist & Massage Therapist Trainee

Mercure Kenwood Hall
Sheffield
12.2022 - 04.2024
  • Managed reception duties at busy spa, including guest check-ins, bookings, and customer queries
  • Trained in massage therapy earned formal qualification in massage techniques
  • Balanced front desk responsibilities with delivering professional spa treatments

Front of House & Marketing Coordinator

Firehouse Fitness Ltd
Sheffield
08.2020 - 10.2022
  • Oversaw front desk operations, member services, and problem resolution
  • Promoted to marketing team to support brand partnerships and corporate outreach
  • Built strong business connections with brands like Subway, Decathlon, Easy Bathrooms, and City Taxis

Staff Shop Manager

Pretty Little Thing
Sheffield
04.2020 - 03.2021
  • Opened and managed PLT's first staff shop, handling everything from layout to service
  • Promoted from HR based on performance and initiative
  • Left role due to family circumstances
  • Delivered excellent customer experiences with personalised service approach.
  • Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
  • Solved customer complaints efficiently whilst maintaining high standards of service delivery,.

HR Administrator

Pretty Little Thing
Sheffield
02.2018 - 11.2020
  • Supported recruitment, onboarding, and general HR administration
  • Managed employee records and led small admin support team
  • Assisted in development of company policies to ensure legal compliance.
  • Maintained accurate personnel records with diligent attention to detail.
  • Fostered diversity and inclusion within workplace through active participation in related initiatives.

Sales Assistant (Christmas Temp)

Card Factory
Sheffield
10.2015 - 12.2015
  • Provided fast, friendly service during busy holiday period
  • Assisted with sales, merchandising, and stock replenishment
  • Offered personalised shopping advice to enhance customer experiences.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Collaborated effectively with team members to meet sales targets.

Salon Owner

La Mode
Sheffield
01.2009 - 01.2014
  • Founded and managed a small independent salon, delivering hair and beauty services
  • Built strong client base and handled daily operations, marketing, and finances
  • Managed daily operations efficiently ensuring smooth functioning of salon services.
  • Catered to diverse client needs with personalised treatment plans resulting in improved customer experience.
  • Created attractive promotional offers to boost customer engagement during holiday seasons.
  • Sourced high-quality beauty products for use in various treatments, improving service delivery quality.

Hair Stylist

The Box
Sheffield
01.2007 - 02.2009
  • Provided professional hair services and supported daily salon operations
  • Enhanced client satisfaction by providing bespoke hair styling solutions.
  • Continually updated knowledge of industry trends to offer modern styles.
  • Managed appointments efficiently, ensuring minimal waiting time for clients.

Hair Stylist (Temp)

Guys and Gals
Sheffield
01.2008 - 02.2008
  • Short-term stylist role providing client services
  • Welcomed walk-in customers warmly, contributing towards an inviting salon atmosphere.
  • Participated in professional training workshops to expand skill set.
  • Continually updated knowledge of industry trends to offer modern styles.
  • Recommended appropriate home-care routines for improved hair health and maintenance between visits.

Trainee Hairdresser

The Box
Sheffield
01.2004 - 11.2006
  • Completed hairdressing training and supported senior stylists in a busy salon

Sales Assistant

Savers Plc
Sheffield
02.2000 - 03.2002
  • Delivered consistent customer service in fast-paced retail environment
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Assisted customers with product selection for optimal satisfaction.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.

Education

Health & Social Care

Sheffield College
01.2015 - 01.2016

Hairdressing

Sheffield College
01.2001 - 01.2003

GCSE - General Education

Myrtle Springs School
01.1996 - 01.2001

Skills

  • Front desk management
  • Guest services coordination
  • Food and beverage leadership
  • Spa and massage therapy
  • HR and administrative support
  • Customer relationship management
  • Staff supervision
  • Retail sales management
  • Microsoft Office proficiency
  • Warm welcoming
  • Basic first aid certification
  • Interpersonal rapport building
  • Tactful communication
  • Facility cleanliness upkeep

Certification

Mercure Kenwood Hall, Massage Techniques (Certified) In-house training Jan 2023 – Jan 2023

Timeline

Spa Receptionist & Massage Therapist Trainee

Mercure Kenwood Hall
12.2022 - 04.2024

Front of House & Marketing Coordinator

Firehouse Fitness Ltd
08.2020 - 10.2022

Staff Shop Manager

Pretty Little Thing
04.2020 - 03.2021

HR Administrator

Pretty Little Thing
02.2018 - 11.2020

Sales Assistant (Christmas Temp)

Card Factory
10.2015 - 12.2015

Health & Social Care

Sheffield College
01.2015 - 01.2016

Salon Owner

La Mode
01.2009 - 01.2014

Hair Stylist (Temp)

Guys and Gals
01.2008 - 02.2008

Hair Stylist

The Box
01.2007 - 02.2009

Trainee Hairdresser

The Box
01.2004 - 11.2006

Hairdressing

Sheffield College
01.2001 - 01.2003

Sales Assistant

Savers Plc
02.2000 - 03.2002

GCSE - General Education

Myrtle Springs School
01.1996 - 01.2001

Food & Beverage Team Leader / Duty Manager

The Garrison
Sally Mason