Sally Johnston
Welwyn Garden City,Hertfordshire
Summary
Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Design consultant
Hillarys
Welwyn, Hertfordshire
2024.06 - Current
- Assisted in evaluating problems and identifying suitable solutions.
- Provided attentive customer service by addressing concerns and responding to inquiries.
- Employed a positive customer service approach to enhance satisfaction levels.
- Processed customer orders promptly and accurately.
- Utilised Microsoft Word and other software tools to generate documents and facilitate clear communications.
- Resolved customer issues, contributing to improved satisfaction.
- Executed tasks efficiently to meet targets with precision.
Senior Furniture Designer
Dobsons Home
Cheshunt, Hertfordshire
2017.03 - 2024.06
- Assisted in designing bespoke kitchen layouts to enhance functionality.
- Created 3D renderings of kitchen designs using CAD software for better client visualisation.
- Conducted site surveys to gather accurate measurements for design plans.
- Coordinated delivery schedules to minimise project delays.
- Provided clients with detailed product information to ensure satisfaction with materials.
- Collaborated with installation teams to support the smooth implementation of designs.
- Communicated effectively with contractors to aid project efficiency.
- Suggested suitable appliances and fixtures to match kitchen design themes.
- Presented proposed design solutions to clients clearly and effectively.
- Addressed customer queries to build trust and encourage repeat business.
Education
Bachelor of Arts - Interior Design
University of Luton
Luton 2000.09 - 2003.04
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Resourcefulness
- Upselling
- Market trend awareness
- Time management efficiency
Affiliations
- Skiing
- Horses
- Capsule Wardrobes
- Interior Design
- Recipe Development
Timeline
Design consultant
Hillarys
2024.06 - Current
Senior Furniture Designer
Dobsons Home
2017.03 - 2024.06
Bachelor of Arts - Interior Design
University of Luton
2000.09 - 2003.04