SALLY HUTCHISON
LEIGHTON BUZZARD ,BEDFORDSHIRE
Summary
Having gained vast experience in the heart of the cosmetics industry, now keen to develop my career within different sectors and business culture. A determined, successful and self motivated individual, with the proven ability to exceed business targets and build rewarding relationships with clients. An enthusiastic and dedicated member of the team with proven leadership skills and the ability to achieve and exceed targets through out all areas of work.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work history
Retail merchandiser
Momentum Instore
Bedfordshire, Central Bedfordshire
07.2025 - Current
- Communicated effectively with suppliers for seamless supply chain operations.
- Coordinated seasonal changeovers in a timely manner, keeping the store fresh and relevant.
- Managed supplier relationships, ensuring timely delivery of products.
- Enhanced customer shopping experience through strategic store layout changes.
- Time management targets exceeded covering Bedfordshire and Hertfordshire ensuring project is completed by dates given by brands.
Store manager
Molton Brown
Milton Keynes, Buckinghamshire
12.2023 - 01.2025
- Maintained an organised stock room for easy accessibility of goods.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Conducted performance appraisals for 15 staff members, providing constructive feedback and identifying areas for improvement.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Inventory management.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- exceeded targets as a store by 15% in the first 12 months.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Store operations using SAP, Zoined and Green house recruitment as well as maintaining all store Health and Safety.
Account manager
Loreal Be Luxe
Welwyn Garden City, Hertfordshire
12.2022 - 11.2023
- Worked closely with product development teams for customising offerings according to client needs.
- Established strong rapport with clients through regular communication.
- Arranged and attended networking events, expanding professional contacts and prospects.
- Managed 9 Brands under John Lewis Department store for BeLuxe.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Facilitated training sessions to upskill junior team members.
- Generated KPI reports to illustrate overall performance.
- Trained and mentored new account representatives to deliver outstanding service.
Account Manager and New Business Manager
Dermalogica
Milton Keynes, Buckinghamshire
06.2020 - 07.2022
- Developed new strategies with a focus on customer retention.
- Monitored competitor activity, staying ahead in the market competition.
- Achieved client satisfaction by managing key accounts effectively.
- Prepared detailed reports to provide insight into account performance.
- Devised marketing plans, resulting in increased brand awareness.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Zoined - for KPI tracker and looking and business strengths and weaknesses
- Delivered intimately skin services with detailed consultation
- Drove eventing
- launched new business on Harrods new 5th floor and built a client base until a manager was recruited.
- Covered business across the country where needed
Senior beauty therapist
Wyboston Lakes YSPA
Wyboston, Bedfordshire
02.2018 - 07.2019
- Conducted detailed client consultations to assess skincare needs and goals.
- Lead waxing sessions ensuring minimal discomfort for clients.
- Tailored beauty treatments for diverse skin types and conditions, maximising results.
- Assisted in managing stock levels of skincare products and supplies to avoid disruption in service delivery.
- Delivered advanced facial treatments with a focus on anti-ageing techniques.
- Provided helpful aftercare advice post-treatment ensuring continued benefits at home.
- Cultivated strong relationships with clients, promoting loyalty and repeat business.
Executive field sales manager
Storage First Limited
Bedford , Bedfordshire
01.2010 - 12.2017
- Drove innovation within the organisation with creative problem-solving strategies.
- Spearheaded major projects, yield significant improvements in efficiency and productivity .
- Introduced new product lines to increase company visibility in the market.
- Self managed pipeline and day to day visits as well as exceeding targets in the first year by over £100,000
- Conducted comprehensive risk assessments, ensuring company stability and growth.
- Negotiated favourable contracts for maximised profit margins.
- Covered most areas from west midlands to the south.
- Project managed to ensure customer satisfaction
Education
NVQ Level 3 - Beauty Therapy
Guildford college
Guildford 09.2010 - 06.2012
Skills
- SAP revenue reporting
- Zoined
- Performance tracking and evaluations
- Pipeline Management
- Exceeding Business development targets
- Product demonstration and eventing
- Visual communication
- PowerPoint/ Microsoft office
- Training and mentoring
- Networking ability
- Budgeting and finance
- Zoom presentations
- Territory and account management
- Sales trend analysis
- Recruitment and Onboarding staff
- Target tracking
Affiliations
- Reading and Running
Accomplishments
Promoted from therapist to expert skin therapist with Dermalogica with in 6 months, after passing practical, verbal and written exams as well as promoted to account manager within 3 months
Joining Molton Brown and recruiting a new team, then training each member, the teams individual KPIs hit targets.
Timeline
Retail merchandiser
Momentum Instore
07.2025 - Current
Store manager
Molton Brown
12.2023 - 01.2025
Account manager
Loreal Be Luxe
12.2022 - 11.2023
Account Manager and New Business Manager
Dermalogica
06.2020 - 07.2022
Senior beauty therapist
Wyboston Lakes YSPA
02.2018 - 07.2019
NVQ Level 3 - Beauty Therapy
Guildford college
09.2010 - 06.2012
Executive field sales manager
Storage First Limited
01.2010 - 12.2017
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