Sally Holland

My role within the CHC team is to lead and manage the team to achieve the key performance indicators set down by NHSE utilising the NHS Framework for CHC. The majority of my current role is to foster good relationships with our stakeholders while implementing changes to the CHC processes.

Most recently the ICB has undergone some radical changes, as the team leader my responsibility is too align 2 CHC teams to serve one geographical area. This involves aligning processes, managing expectations and implementing change while reassuring the team their contributions are crucial to a good outcome.

The following bullet points indicate other areas of my role which i undertake to a high standard-

• Engaged with stakeholders to foster collaboration and support for healthcare initiatives.
• Fostered a positive work environment through transparent communication and fair decision-making processes.
• Improved quality standards with thorough audit processes and performance reviews.
• Led multidisciplinary team to ensure effective delivery of continuing healthcare services.
• Streamlined administrative procedures, resulting in more focused patient care.
• Managed resources efficiently whilst balancing budget constraints with quality standards.
• Assisted in recruitment processes to ensure selection of competent clinical staff.
• Handled escalated patient complaints professionally, restoring trust in healthcare delivery.
• Handled annual appraisals for employees and facilitated personal development plans in compliance with mandatory training.
• Recognised and managed workplace risks, immediately determining best methods for resolution.

Ensured delivery of assessments and care packages for eligible adults and children receiving CHC.

• Maintained safe staffing levels to effectively meet service demands.
• Streamlined work processes to enhance efficiency and achieve targets.
• Created a safe environment for staff to communicate openly and without judgement.
• Managed complaints and appeals regarding CHC decisions.
• Collaborated with ICB and LA legal teams, drafting court statements and representing ICB in proceedings.
• Partnered with local providers to implement safe care delivery practices.
• Authored comprehensive care plans for individuals with complex health needs in the community.

• Led development of personal health budgets ensuring comprehensive support for individuals.
• Collaborated with multidisciplinary teams to enhance service delivery and client outcomes.
• Implemented training sessions for staff on effective management of personal health budgets.
• Reviewed and assessed budget plans to ensure compliance with organisational policies.
• Facilitated workshops to educate clients about their health budget options and processes.
• Streamlined communication between clients and service providers to improve efficiency.
• Monitored and evaluated the effectiveness of personal health budget initiatives.

• Monitored patients' vital signs and recovery progress in post-anaesthesia care unit.
• Administered medications and provided education to patients and families regarding recovery procedures.
• Collaborated with multidisciplinary teams to ensure seamless patient transitions from surgery to recovery.
• Implemented infection control protocols to maintain a safe and sterile environment for patients.
• Assisted in developing and refining recovery protocols to improve patient outcomes and satisfaction.
• Trained and mentored junior nursing staff on best practices in post-operative care and patient monitoring.

• Delivered compassionate patient care by assessing needs and implementing tailored treatment plans.
• Collaborated with multidisciplinary teams to ensure continuity of care and optimise patient outcomes.
• Administered medications and monitored for adverse reactions, adjusting treatment protocols as necessary.
• Educated patients and families on health management strategies to promote understanding and compliance.
• Mentored junior nursing staff by sharing knowledge and best practices to enhance clinical skills.
• Documented patient progress accurately in electronic health records to facilitate effective communication.
• Managed wound dressing changes, promoted healing.
• Facilitated communication between patients' families and doctors; fostered trust and transparency in care process.
• Ensured adherence to NMC code at all times; upheld the highest standard of ethical practices during service delivery.
• Participated actively in continuous professional development activities; stayed abreast of latest advancements in healthcare industry.
• Recorded patient data for accurate medical records.
• Delivered compassionate end-of-life care, eased distressing experience for families and patients alike.
• Responded to emergency situations quickly within appropriate procedures.
• Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
• Assessed, planned and implemented treatments with precision and care, prioritising patient wellbeing.
• Delivered consistently high standards of individualised nursing care, best maintaining patients' health and wellbeing.