Sally Grice
Macclesfield,Cheshire
Summary
Supportive HR Assistant demonstrating skills in HR functions and best practices. Patient, responsive and helpful in dealing with employee needs. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
34
34
years of professional experience
8
8
years of post-secondary education
Work History
HR Administration Assistant
Whirley Primary School
Macclesfield, Cheshire East
10.2019 - Current
- I work with department managers within the school trust to implement best practice strategies for employees.
- Book travel and accommodation for school trips and excursions within strict budget constraints.
- Run payroll and update employee benefits details.
- Handle employee enquiries and complaints, escalating issues to managers when needed.
- Monitor staff absence and sickness
- Handle queries from parents regarding payments and bookings
- Conduct employment and compliance checks, right to work and apply for DBS certificates
- Maintain and update employee files and records.
- Understand importance of strict confidentiality at all times and handle confidential personal information.
- Communicate courteously, confidently and clearly at all levels across organisation.
- Work with Microsoft office packages and am conversant with data and HR systems.
- Meet and greet parents and visitors to the school
Cabin Crew Manager
Thomas Cook Airlines
Manchester, Manchester
01.1996 - 09.2019
- Effectively liaised with ground staff, to help achieve on-time departures.
- Conducted daily inspections on cabin safety equipment, ensuring proper working order.
- Completed pre-flight briefings to a crew of 9, ensuring all crew were up to date with flight safety requirements.
- Supervised staff operations throughout flights, spotting ineffective procedures and managing change.
- Meticulously monitored, created and oversaw customer experience, resulting in customer satisfaction
- Motivated teams to upsell in-flight products
- Increased customer satisfaction by kindly and politely greeting guests when onboarding and exiting the aircraft.
- Conducted public announcements over cabin crew safety demonstrations, ensuring clear communication and easy to follow instructions.
- First aid and defibrillator trained on an annual basis
- Often had to problem solve and provide practical solutions often under pressure
- Worked to tight time constraints in a challenging environment
Coach Hostess
Airtours - Sun Express
Manchester, Manchester
05.1995 - 10.1995
- Looked after the safety and welfare of passengers travelling from various points in the UK to France and Spain which involved ferry crossings
- Often had to deal with difficult passengers and complaints
Lodge Supervisor
Scarborough Travel Lodge
Scarborough, North Yorkshire
01.1995 - 04.1995
- Checked in guests and undertook administration duties
- Assisted with serving breakfast and also housekeeping duties
Secretary
Colin Ellis Estate Agent
Scarborough, North Yorkshire
03.1992 - 09.1992
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Updated files and records
- Received and placed telephone calls to clients and prospective clients.
- Undertook filing and photocopying
- Created house detail sheets
- Occasionally accompanied people on house viewings
Hotel receptionist
The Downe Arms Hotel
Scarborough, North Yorkshire
12.1989 - 12.1991
- Managed guest bookings and enquiries accurately
- Collected and processed guest data in line with data protection regulations.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
Education
HND Tourism Management -
Leeds Metropolitan University
Leeds 09.1992 - 07.1994
A-Levels -
Scarborough Sixth Form College
Scarborough, North Yorkshire 09.1989 - 06.1991
GCSEs -
Scalby Secondary School
Scarborough, North Yorkshire 09.1984 - 06.1989
Skills
- Microsoft Office
- Employee policy implementation
- Payroll input
- Employee data management
- Administrative writing and reporting
- Sickness absence management
- Database management
- Job portal management
- Pre-employment screening
Languages
Spanish
Intermediate
Timeline
HR Administration Assistant
Whirley Primary School
10.2019 - Current
Cabin Crew Manager
Thomas Cook Airlines
01.1996 - 09.2019
Coach Hostess
Airtours - Sun Express
05.1995 - 10.1995
Lodge Supervisor
Scarborough Travel Lodge
01.1995 - 04.1995
HND Tourism Management -
Leeds Metropolitan University
09.1992 - 07.1994
Secretary
Colin Ellis Estate Agent
03.1992 - 09.1992
Hotel receptionist
The Downe Arms Hotel
12.1989 - 12.1991
A-Levels -
Scarborough Sixth Form College
09.1989 - 06.1991
GCSEs -
Scalby Secondary School
09.1984 - 06.1989
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