A dedicated and highly experienced administrative professional with a strong background in customer service, sales, and office management. Over 40 years in the workforce has honed my ability to adapt to new challenges, learn quickly, and contribute positively to any team. I take pride in my organizational skills and ability to manage multiple tasks while maintaining attention to detail. I'm passionate about offering exceptional service, whether working independently or collaborating with colleagues.
Overview
42
42
years of professional experience
Work History
Sales Manager
West of Exe Estate Agents
Exminster, Exeter, Devon
11.2017 - Current
Managed all aspects of the property sales process, from conducting sales valuations for potential vendors to preparing properties for market, including photos, floor plans, and sales particulars.
Coordinated property viewings with potential buyers, facilitated negotiations, and helped finalize sales agreements.
Led the sales progression process, liaising regularly with solicitors, buyers, and sellers to ensure smooth transaction progress and resolve any issues.
Handled inbound phone calls and emails, providing consistent client communication and follow-ups on past valuations.
Ensured high standards of customer service, addressing client concerns promptly and maintaining positive relationships with both buyers and sellers.
Senior Sales Negotiator
Partridge Estate Agents
Exminster, Exeter, Devon
02.2004 - 11.2017
Started in the lettings department, handling all aspects of the role, including managing inbound calls and emails, conducting viewings, and preparing rental property details.
Processed and monitored tenant applications, including referencing and chasing up outstanding items.
Addressed property management issues, sourcing and liaising with contractors for necessary repairs.
In 2006, transitioned to the Sales department , taking on responsibilities similar to those in the current position, but without conducting Sales Valuations.
Assisted with property viewings, negotiations, and sales progression, ensuring smooth transactions for both buyers and sellers.
PA to the Sales, Design & Managing Directors
Peter Guild Upholstery Ltd
Bedford, Bedfordshire
01.1983 - 07.2003
Started as a Sales Office Junior , handling general Sales Office duties and providing support to the team.
Progressed to Sales Office Clerk , managing orders from major furniture stores, including John Lewis, Harrods, Maples, and various independent furniture stores. Responsible for generating orders for manufacturing.
Moved to the Customer Service department , addressing complaints and managing repair requests, while coordinating with the workforce to resolve issues.
Promoted to Sales Manager , overseeing stockists PA to the Sales Director, Design Director, and Managing Director across the country, generating new floor display orders, and managing relationships with in-store sales staff.
After a few years, returned to the office environment as PA to the Sales Director , later expanding responsibilities to include working with the Design Director and Managing Director .
Provided administrative support to Sales Managers , including organizing and planning aspects for the yearly NEC Furniture Show .
Managed logistics for the show, including hotel bookings, preparing sales paperwork (price lists, brochures, fabric swatches), and arranging catering for the stand.
Attended the show for its five-day duration, assisting with day-to-day operations and greeting buyers.
Education
CSE Grade 2 - Commerce
John Bunyan Upper School
Bedford, Bedfordshire
CSE Grade 3 - Office Practice
John Bunyan Upper School
Bedford, Bedfordshire
CSE Grade 1 - English
John Bunyan Upper School
Bedford, Bedfordshire
CSE Grade 3 - Mathematics
John Bunyan Upper School
Bedford, Bedfordshire
CSE Grade 1 - European Studies
John Bunyan Upper School
Bedford, Bedfordshire
CSE Grade 2 - Social Studies
John Bunyan Upper School
Bedford, Bedfordshire
RSA Stage 1 - Passed with Distinction - Typing
John Bunyan Upper School
Bedford, Bedfordshire
Skills
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Exceptional organizational skills, able to manage multiple tasks and deadlines efficiently
Strong communication skills, with the ability to engage with all levels of staff and clients
Conscientious and detail-oriented, ensuring a high standard of work
Creative problem-solver, able to think outside the box
Highly resourceful , able to find solutions in challenging situations
Willing to go above and beyond to provide excellent customer service
Affiliations
Outside of work, I love to go on long walks with my border collie, enjoy gardening, and take pride in my allotment. I also find relaxation in doing jigsaws, painting, and reading. Cooking is another hobby I thoroughly enjoy, allowing me to express my creativity in the kitchen.
Timeline
Sales Manager
West of Exe Estate Agents
11.2017 - Current
Senior Sales Negotiator
Partridge Estate Agents
02.2004 - 11.2017
PA to the Sales, Design & Managing Directors
Peter Guild Upholstery Ltd
01.1983 - 07.2003
CSE Grade 2 - Commerce
John Bunyan Upper School
CSE Grade 3 - Office Practice
John Bunyan Upper School
CSE Grade 1 - English
John Bunyan Upper School
CSE Grade 3 - Mathematics
John Bunyan Upper School
CSE Grade 1 - European Studies
John Bunyan Upper School
CSE Grade 2 - Social Studies
John Bunyan Upper School
RSA Stage 1 - Passed with Distinction - Typing
John Bunyan Upper School
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