Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Sally Clarke

Huddersfield,Yorkshire

Summary

Highly organised and professional with extensive expertise in administrative procedures and operations management. Demonstrates proficiency in Microsoft Office suite, database management, and virtual communication. Adept at maintaining office records, ensuring confidentiality, and overseeing recruitment processes. Strong leadership skills, resilience under pressure and effective decision-making abilities. Committed to enhancing stakeholder engagement through exceptional written and verbal communication, cultural awareness, and conflict resolution.

Overview

33
33
years of professional experience
7
7
years of post-secondary education

Work History

Administrator

Pymroyd Services Ltd
Huddersfield, Kirklees
10.2024 - 02.2025
  • Managed the office ensuring readiness for all projects at any given time.
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
  • Streamlined office operations by implementing efficient administrative procedures.
  • Processed reports, resulting in accurate records to maintain consistently.
  • Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
  • Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
  • Improved record keeping system with attention to detail and thoroughness.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
  • This position became redundant before I travelled to Australia for a month.

Fleet manager

Easilift Loading Systems Rohaka
Huddersfield, Kirklees
02.2021 - 08.2024
  • Introduced efficient route planning strategies to reduce fuel consumption.
  • Fostered positive relationships with suppliers for quality parts procurement.
  • Coordinated driver schedules to maximise productivity.
  • Improved overall fleet performance by implementing modern tracking technology,.
  • Managed fleet operations for optimal efficiency.
  • Reduced downtime of vehicles by creating an effective preventative maintenance programme.
  • Earned respect from team members through clear, fair leadership practices.
  • Improved fuel efficiency through regular driver training sessions.
  • Improved the turnaround time of repairs and maintenance tasks to increase vehicle availability.
  • Handled crisis situations effectively, minimising disruption to services.
  • Ensured compliance with transport regulations, avoiding penalties and fines.
  • Developed maintenance schedules, ensuring vehicle longevity.
  • Conducted regular fleet audits for up-to-date inventory management.
  • Implemented safety protocols, resulting in decreased accident rates.
  • Generated reports on fleet expenses and performance for senior management.
  • Registered and licensed vehicles, complying with all relevant regulations.
  • Reviewed accident reports to identify and prevent future issues.
  • Negotiated parts and labour rates with repair agents.
  • Analysed data and records to identify measures that reduced operating costs.
  • Purchased and maintained adequate vehicle levels to meet company needs.
  • Serviced vehicles regularly to maintain good working order.
  • Created and managed fleet policies and procedures.
  • Tracked and managed fleet accruals, daily spending and expenditure.
  • Monitored driving patterns of drivers using Datatrak, addressing speeding and excessive application of brakes.
  • Assessed new vehicle requirements and company need to determine correct vehicles to buy or lease.
  • Prepared and carried out periodic reviews of both internal and external suppliers.
  • Arranged sale of used vehicles and negotiated highest possible price to recoup company costs.
  • Assessed staff and team performance and regularly actioned insights to fuel improvement.
  • Established operational and administrative procedures and enforced controls.
  • Trained and performance-managed drivers to build results-focused team.
  • Reviewed purchasing, storage and distribution practices in line of industry advancements.
  • This position was made redundant.

Airline textiles coordinator

John Horsfall
Huddersfield, Kirklees
09.2019 - 02.2021
  • Handled administrative tasks, freeing up time for senior staff members.
  • Enhanced team productivity with efficient delegation of tasks.
  • Conducted research to support decision-making processes.
  • Implemented risk management strategies to mitigate potential issues.
  • Streamlined team communication by implementing effective coordination strategies.
  • Liaised with external parties to ensure seamless project execution.
  • Facilitated cross-departmental meetings for improved collaboration efforts.
  • Explored new opportunities whilst maintaining focus on core responsibilities.
  • Oversaw daily operations ensuring consistency in quality and service delivery.
  • Troubleshot potential problems before escalation, preventing major disruptions.
  • Maintained all project documentation, guaranteeing accuracy and accessibility.
  • Collaborated across departments for strategic planning purposes.
  • Managed logistics of company events, resulting in smooth operations, within a team.
  • Addressed customer complaints and resolved issues.
  • Answered phone calls and responded to emails from clients.
  • Managed logistics of company events, resulting in smooth operations.
  • Managed databases and information systems, maintaining accurate and accessible records.
  • Scheduled meetings to discuss progress of projects and tasks.
  • Adapted to unforeseen challenges with proactive, flexible approach.
  • Demonstrated resilience and composure under pressure for successful project outcomes.
  • Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
  • Assisted in creating and updating project documentation templates.
  • Discussed issues and brainstormed solutions with various groups and individuals to maintain project progress.
  • Monitored health and safety measures for guaranteed compliance.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • This job was covering for maternity.

B2B Marketing Manager

Forever Protect
Halifax, Calderdale
05.2017 - 09.2019
  • Analysed competitors' activities, keeping abreast of industry dynamics.
  • Conducted market research, identifying emerging trends and opportunities.
  • Led team to drive customer engagement and loyalty.
  • Developed marketing strategies for effective brand positioning.
  • Bolstered customer base through targeted direct email marketing campaigns.
  • Oversaw event management duties, delivering memorable experiences for attendees.
  • Aligned marketing objectives with business goals, ensuring coherent strategy implementation.
  • Facilitated training sessions to foster skill development amongst team members.
  • Administered budget planning, guaranteeing cost-effective operations in the department.
  • Optimised ad spend through strategic pay-per-click campaign management.
  • Delegated tasks effectively, ensuring productivity within the team.
  • Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
  • Supervised team and provided ongoing feedback and annual performance reviews to reconcile areas of underperformance.
  • Reported on departmental challenges and collaborated with cross-functional teams to mitigate friction.
  • Liaised with board members and stakeholders to discuss budgetary and operational needs and goals.
  • Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
  • Allocated teams, materials and calendar space for individual projects.

Personal banker

Lloyds Bank
Halifax / Hampshire, Calderdale / Hampshire
05.2006 - 04.2017
  • Applied knowledge of financial products to improve customer understanding.
  • Delivered excellent customer service to foster positive relationships.
  • Promoted bank's products for increased sales and branch profitability.
  • Bolstered customer satisfaction by providing bespoke financial advice.
  • Initiated cross-selling activities to increase overall business revenue.
  • Educated clients on digital banking services to simplify transactions.
  • Resolved complex banking queries with professional demeanour and expertise.
  • Verified documents for account opening processes, ensuring regulatory compliance met.
  • Stayed abreast of industry changes by attending relevant seminars and training sessions.
  • Maintained strict confidentiality of customer information, adhering to data protection laws.
  • Collaborated with team members to meet daily operational requirements smoothly.
  • Promoted new financial products for enhanced investment scope.
  • Maintained up-to-date knowledge of legislation and policy changes.
  • Updated clients on new financial products for improved investment possibilities.
  • Supported clients in setting clear financial goals with plans to achieve them.
  • Translated financial jargon for complete client understanding.
  • Advised clients on relevant insurance for maximised investment security.
  • Assessed clients' financial requirements to devise bespoke investment plans.
  • Evaluated financial statements, presenting key findings to stakeholders.
  • Checked investment viability to limit client risk.
  • Suggested suitable insurance plans, promoting financial security to clients.
  • Streamlined banking procedures with efficient use of in-house software.
  • Assisted customers with loan applications, ensuring eligibility criteria met.
  • Performed routine audits on accounts, maintaining utmost accuracy and transparency.
  • Prepared detailed reports for management review and decision making purpose.

Senior fraud specialist

First Direct
Leeds, West Yorkshire
05.1999 - 05.2006
  • Prepared detailed reports on investigated fraud cases, contributing valuable insights for strategic planning purposes.
  • Analysed transactional data for early detection of fraudulent schemes.
  • Stayed abreast of latest trends in financial crime, aiding the development of contemporary countermeasures.
  • Maintained utmost level of confidentiality whilst dealing with sensitive client information.
  • Served as a key player during crisis situations involving major breaches or potential risks.
  • Streamlined processes within the fraud department, enhancing efficiency and productivity levels.
  • Assisted junior team members, facilitating their professional growth and knowledge expansion in the field of fraud prevention.
  • Developed preventive measures against future issues by studying patterns from past incidents.
  • Reviewed customer complaints regarding fraudulent charges, ensuring swift rectification and client satisfaction.
  • Identified suspicious transactions, leading to timely intervention and preventative measures.
  • Created a strong network amongst peers in the industry, fostering open dialogue and exchange of ideas for better combating financial crime.
  • Fostered trust with clients through effective communication and transparency in fraud-related cases.
  • Updated case management system with accurate data to reflect investigation progress.
  • Alerted appropriate persons about potential fraud areas and made recommendations for changes.
  • Conducted complex investigations into internal and external fraudulent claims.
  • Planned, organised and implemented special projects to detect internal fraud.
  • Carried out investigations within prescribed time limits and set standards.
  • Visited employer's witnesses and claimants at home and work to verify allegation details.
  • Defended assessments and used data to help facilitate settlement negotiations.

Head receptionist

Graham Group Plc
Huddersfield, Kirklees
09.1993 - 03.1999
  • Provided exceptional customer service by promptly addressing visitors needs and requests.
  • Demonstrated proficient use of various software programs for bookings and reservations, increasing operational efficiency..
  • Developed rapport with regular clients to foster loyalty.
  • Managed telephone switchboard efficiently, directing calls to appropriate personnel promptly.
  • Trained new hires on company policies, improving team cohesion and understanding of job roles.
  • Increased client confidence in our services by proactively handling queries and concerns with diplomacy and tactfulness.
  • Oversaw stock control of office supplies to guarantee uninterrupted operational flow.
  • Maintained cleanliness in public areas around reception desk ensuring a pleasant atmosphere for visitors upon arrival.
  • Organised staff schedules for optimal coverage during peak hours.
  • Assured visitor comfort by swiftly resolving any issues they may have.
  • Supervised other reception staff to ensure high standards of service delivery were consistently met.
  • Coordinated appointments, ensuring smooth operations of the front office.
  • Contributed to team efforts by providing back-up support as needed, fostering a collaborative work environment.
  • Handled sensitive information confidentially whilst maintaining excellent record keeping practices.
  • Maintained a professional, welcoming environment for visitors through effective communication and coordination.
  • Optimised customer experience by ensuring meticulous reception appearance and constant staff presence and appearance.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Acted as first point of contact for wide range of personnel.
  • Embodied company values through friendly and reliable customer service.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Admitted guests into buildings to control site access.
  • Monitored building security, updated logs and issued visitor badges.
  • Set up office spaces, equipment and support services for client and team meetings.

YTS General Office / Reception

Hoeschst UK
Halifax, Calderdale
09.1991 - 09.1993
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Improved efficiency and productivity by acquiring new skills.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Trained by BT in telecommunications, Telex, Microfiche and reception duties.
  • Oversaw daily operations to achieve high productivity levels.

Education

Bachelor of Arts - Economics, Politics and Law

Ruskin College
Oxford, Oxfordshire
01.2010 - 01.2017

GCSEs -

The Brooksbank School
Elland, Calderdale

Skills

  • Microsoft office suite proficiency
  • Recruitment oversight
  • Virtual communication
  • Discretion and confidentiality
  • Attention to Detail
  • Order processing
  • Database management
  • Operations management
  • Record-keeping
  • Highly organised
  • Organisation and prioritisation
  • Written and verbal communication
  • Confidentiality maintenance
  • Telephone etiquette
  • Maintaining office records
  • Resilience under pressure
  • Time efficiency
  • Customer Service
  • Cultural awareness
  • Leadership skills
  • Interpersonal communication
  • Conflict Resolution
  • Training and Development
  • Data analysis
  • Risk Assessment
  • Stakeholder engagement
  • Decision making
  • Administrative procedures

Affiliations

  • Photography
  • Cooking
  • Reading
  • Walking

Languages

BSL
Elementary

Timeline

Administrator

Pymroyd Services Ltd
10.2024 - 02.2025

Fleet manager

Easilift Loading Systems Rohaka
02.2021 - 08.2024

Airline textiles coordinator

John Horsfall
09.2019 - 02.2021

B2B Marketing Manager

Forever Protect
05.2017 - 09.2019

Bachelor of Arts - Economics, Politics and Law

Ruskin College
01.2010 - 01.2017

Personal banker

Lloyds Bank
05.2006 - 04.2017

Senior fraud specialist

First Direct
05.1999 - 05.2006

Head receptionist

Graham Group Plc
09.1993 - 03.1999

YTS General Office / Reception

Hoeschst UK
09.1991 - 09.1993

GCSEs -

The Brooksbank School

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Sally Clarke