sally buckingham
Cambridge,Cambridgeshire
Summary
A professional with expertise in diplomatic communication and customer relationship management systems, committed to ethical conduct. Demonstrates a strong ability to manage and enhance client relationships through effective communication strategies. Aspires to leverage skills in a dynamic environment that values integrity and collaboration.
Offering strong leadership, communication, and problem-solving abilities. Knowledgeable about team collaboration, project management, and customer relations. Ready to use and develop organisational, strategic planning, and interpersonal skills in [Desired Position] role.
Overview
1
1
Certification
Work history
Sales assistant
Darker Enterprises LTD
Cambridge, Cambridgeshire
- Offered personalised shopping advice to enhance customer experiences.
- Utilised excellent communication skills to provide detailed product information.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Assisted customers with product selection for optimal satisfaction.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
Bar staff member
Greene King Brewery
Histon, Cambridgeshire
- Negotiated supplier contracts for better pricing and improved product quality.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Promoted special offers and events via social media platforms boosting brand visibility.
- Checked identification to maintain legal compliance.
- Liaised with kitchen staff for seamless service delivery.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
Box office assistant
The Mumford Theatre
Cambridge, Cambridgeshire
- Conducted regular inventory checks for availability of tickets thus preventing any last-minute shortages.
- Ensured accurate record-keeping for effective business operations.
- Achieved high levels of customer satisfaction through excellent communication skills.
- Handled telephone enquiries with a polite and friendly manner.
- Handled customer complaints professionally, maintaining positive brand image.
- Stayed updated on upcoming films and events to provide accurate information to customers.
- Worked flexible hours including weekends and holidays thereby ensuring continuous service availability at the box office.
- Demonstrated proficiency in using ticketing software to improve work productivity.
- Coordinated with event organisers for smooth execution of shows.
- Adhered strictly to company policies and procedures whilst carrying out duties.
- Managed cash transactions accurately, ensuring financial integrity at the box office.
- Assisted in organising special events to boost theatre attendance.
- Contributed towards promotional activities, boosting event visibility and audience turnout.
- Completed opening and closing procedures each day.
- Counted change correctly and issued customer receipts.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Wrapped and bagged purchases for customers to easily carry items without damage.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Used POS register system to total values and complete cheque, card, or mobile payments.
- Checked customer ID when selling age-restricted items, following store policy.
- Accepted customer payments for tickets and issued papers for admission to events.
- Studied event details before selling tickets to accurately and knowledgeably answer customer questions.
- Completed [Type] forms and updated internal records for completed transactions.
P A to manager
Stranglers Information Service
Cambridge, Cambridgeshire
- Cultivated strong relationships with clients to secure repeat business.
- Identified growth opportunities through comprehensive market research.
- Optimised resource allocation for increased profits.
- Maintained inventory control, reduced stock shortages.
Education
IHBC NatDiploma. - Media Make-up
Cambridge Regional College
CambridgeGCSEs -
Parkside Community College
Cambridge, CambridgeshireSkills
- Diplomatic communication
- Customer relationship management systems
- Ethical conduct
Affiliations
- Film, Theatre, Music, Cooking, Reading.
Certification
Basic Hygiene Cert.
COSHH
New CLAIT
Timeline
Sales assistant
Darker Enterprises LTD
Bar staff member
Greene King Brewery
Box office assistant
The Mumford Theatre
P A to manager
Stranglers Information Service
IHBC NatDiploma. - Media Make-up
Cambridge Regional College
GCSEs -
Parkside Community College